Operations Executive

Company Description

At BestDoc, we're empowering healthcare providers with cutting-edge, intelligent, SaaS-based solutions. With an extensive portfolio of successful collaborations, we have proudly served over 200 hospitals, including renowned healthcare brands across India and the Middle East. Our flagship solution, BestDoc Concierge, streamlines non-clinical requests, reducing nurse burnout and boosting efficiency. We have also developed BestDoc Surveys, an invaluable feedback tool for enhancing NPS scores and managing online reputation of healthcare providers. Join us as we pave the way for a future where patient-centricity is at the core of every healthcare experience. 

This is a full-time on-site role as an Operations Executive . This role is based out of Kerala and we are looking for candidates from Trivandrum and Calicut city only . 

Your job responsibilities include:

• Software Implementation: Lead the end-to-end implementation process of our SaaS products in client hospitals. Ensure seamless integration and setup of the software.
• Driving Adoption: Actively promote and drive the adoption of our software solutions within the hospital environment. Conduct training sessions for hospital staff to maximize usage and efficiency.
• Client Relationship Management: Build and maintain strong relationships with key stakeholders in client hospitals. Serve as the primary point of contact for all implementation-related queries and concerns.
• Regular Hospital Visits: Conduct frequent on-site visits to client hospitals to monitor the implementation progress, address any issues, and provide ongoing support and training.
• Account Management: Manage client accounts to ensure satisfaction and retention. Identify opportunities for upselling additional features or products.
• Insight Generation: Analyse data and feedback from client hospitals to identify key insights and areas for improvement. Collaborate with the product development team to enhance the software based on these insights.
• Reporting: Provide regular reports on implementation progress, software adoption rates, and client feedback to the management team.

Qualifications :-

•  Proven experience in software implementation, preferably in the healthcare industry.
• Strong project management skills with the ability to manage multiple implementations simultaneously.
• Excellent communication and interpersonal skills to effectively interact with hospital staff and management.
• Analytical mindset with the ability to derive actionable insights from data.
• Willingness to travel frequently for on-site visits to client hospitals.
• Proficiency in using software tools and applications relevant to the role.
• Bachelor’s degree or above in hospital administration/business administration/related domains. 

Experience Required :

Important :

Interested candidates please share your resume to sreelakshmi@bestdocapp.com