Operations Associate

Company Description

VMax Wellness, located in Coimbatore, is a premier holistic health and wellness platform dedicated to inspiring and empowering individuals to embrace a healthier lifestyle. We offer personalized fitness and nutrition plans tailored to meet each client’s unique needs and goals. Our mission is to transform the lives of 1 million people by combating lifestyle diseases caused by obesity, including diabetes, heart disease, thyroid issues, hypertension, depression, PCOD, and certain types of cancer.Join us on this transformative journey toward better health and well-being. To learn more, visit www.vmax.fit.

Role Description

This is a full-time operations associate role that requires the candidate to work on-site at VMax Wellness in Coimbatore. The operations associate will manage a range of day-to-day tasks, including coordination internal and external clients, communicating with clients including Messages and calls, and documentation. The Operations Executive will work closely with the VMax Wellness team to ensure smooth and efficient operations and will also be responsible for providing the team with insights and recommendations to improve processes.

Roles And Responsibilities

• Run reminders and WhatsApp engagement.
• Make welcome calls and log notes in CRM
• Track attendance. Update sheets. Share daily reports
• Chat support during webinars. Record engagement
• Follow up on registrations, no shows, and basic queries
• Create or update forms, links, and access
• Convert paid webinar leads to clients in CRM. Capture onboarding details
  

Qualification And Skills Required

• Preferred Degree - BCA, BBA, BCom, BSc IT/CS
• 0 to 1 year experience. Client Call support experience is an advantage
• Strong command of Google Sheets/Excel, Presentation/Google Slides, MS Word, Zoom operations
• Excellent interpersonal and communication skills (Fluency in English is Mandatory).
• Strong problem-solving, analytical, and multitasking abilities.
• Self-disciplined, proactive, detail-oriented, and capable of working in a fast-paced environment.
• Skilled in customer communication, webinars moderation, and social media management.
• Enthusiastic about solving operational challenges and optimizing task completion.
• Documentation skills.
  

Skills: operations associate,crm,communication,documentation,operations,google sheets