Operations Associate

Company Description

MiM-Essay is the world's No 1 Study Abroad Consulting service specializing in Business Degrees. We offer services such as school selection, essay content preparation, resume and LOR editing, interview preparation, scholarship assistance, accommodation, and visa processing help. With a 97% success rate, we have served over 7000 students and secured over 10,000,000 Euros in scholarships. Our end-to-end service ensures that 80% of our clients are placed in the top 10 schools.

Role Description

This is a full-time on-site role for an Operations Associate at MiM-Essay in Delhi, India. The Operations Associate will be responsible for day-to-day operational tasks supporting various consulting services, ensuring smooth workflows, and maintaining effective communication with clients and internal teams.

1. Co-ordinate with multiple teams for successful completion of a clients application.

2. Track and monitor applications, updating clients on their application status regularly.

3. Ensure clients are smoothly onboarded by guiding them through our onboarding process and addressing any questions or concerns.

4. Maintain accurate records of applications and client interactions in our database.

5. Coordinate with clients to gather necessary information for applications.

6. Collaborate with team members to improve application strategies and client onboarding processes.

7. Provide regular updates to clients regarding their applications and onboarding status.

8. Assist in other operational tasks as needed to support the team.

9. Play a key role in the recruitment, training, and management of part-time alumni

consultants, ensuring they understand and meet their client relationship obligations.

10. Oversee the monthly consultant payment process, including verification and resolution of any payment disputes.

11. Assist the Operations Team with various tasks, including data collection, conducting client interviews, and evaluating client profiles.

Qualifications

• Operations and Analytical Skills
• Interpersonal and Communication Skills
• Customer Service Skills
• Problem-solving abilities and attention to detail
• Ability to work collaboratively in a team
• Experience in a similar role in the education sector is a plus