Job Title: Customer Success Manager Job Location: Sonipat, haryana Company Name: Licks Petcare Private Limited Job Overview: We are seeking a proactive and empathetic Customer Success Manager to build lasting relationships with our customers and ensure their long-term satisfaction and success. This role goes beyond support—it's about advocacy, engagement, and creating an exceptional customer experience that drives loyalty and growth. Roles & Responsibilities: Own the post-sale customer journey, from onboarding to renewal and expansion. Build deep relationships with cat parents, understanding their needs and aligning them with our solutions. Act as a trusted advisor to customers, helping them achieve desired outcomes using our products. Regularly engage with customers through inbound and outbound calls, emails, and chats to offer support, gather feedback, and strengthen relationships. Work with internal teams (Product, Sales, Support) to relay customer feedback and influence product development. Analyze customer usage patterns and identify opportunities for improvement or upsell. Encourage happy customers to share their experiences through reviews, referrals, and success stories. Requirements: Graduate in any discipline. At least 1 year of experience in a customer-facing role, preferably in Customer Success, Account Management, or Support. Exceptional verbal and written English communication skills. Strong relationship-building, problem-solving, and organizational abilities. Empathetic and customer-centric mindset with a proactive approach to challenges. Familiarity with CRM tools and customer success platforms is a plus. Job Types: Full-time, Permanent, Fresher Pay: ₹25,000.00 - ₹35,000.00 per month Schedule: Day shift Fixed shift Work Location: In person

Job Title: Customer Success Manager Job Location: Delhi-NCR Company Name: Licks Petcare Private Limited Job Overview: We are seeking a proactive and empathetic Customer Success Manager to build lasting relationships with our customers and ensure their long-term satisfaction and success. This role goes beyond support—it's about advocacy, engagement, and creating an exceptional customer experience that drives loyalty and growth. Roles & Responsibilities: 1. Own the post-sale customer journey, from onboarding to renewal and expansion. 2. Build deep relationships with cat parents, understanding their needs and aligning them with our solutions. 3. Act as a trusted advisor to customers, helping them achieve desired outcomes using our products. 4. Regularly engage with customers through inbound and outbound calls, emails, and chats to offer support, gather feedback, and strengthen relationships. 5. Work with internal teams (Product, Sales, Support) to relay customer feedback and influence product development. 6. Analyze customer usage patterns and identify opportunities for improvement or upsell. 7. Encourage happy customers to share their experiences through reviews, referrals, and success stories. Requirements: 1. Graduate in any discipline. 2. At least 1 year of experience in a customer-facing role, preferably in Customer Success, Account Management, or Support. (BPO Experience will be considered) 3. Exceptional verbal and written English communication skills. 4. Strong relationship-building, problem-solving, and organizational abilities. 5. Empathetic and customer-centric mindset with a proactive approach to challenges. 6. Familiarity with CRM tools and customer success platforms is a plus. Job Types: Full-time, Permanent, Fresher Pay: ₹300,000.00 - ₹480,000.00 per year Schedule: Day shift Fixed shift Work Location: In person

Job Title: Customer Success Manager Job Location: Delhi-NCR Company Name: Licks Petcare Private Limited Job Overview: We are seeking a proactive and empathetic Customer Success Manager to build lasting relationships with our customers and ensure their long-term satisfaction and success. This role goes beyond support—it's about advocacy, engagement, and creating an exceptional customer experience that drives loyalty and growth. Roles & Responsibilities: Own the post-sale customer journey, from on-boarding to renewal and expansion. Build deep relationships with cat parents, understanding their needs and aligning them with our solutions. Act as a trusted advisor to customers, helping them achieve desired outcomes using our products. Regularly engage with customers through inbound and outbound calls, emails, and chats to offer support, gather feedback, and strengthen relationships. Work with internal teams (Product, Sales, Support) to relay customer feedback and influence product development. Analyze customer usage patterns and identify opportunities for improvement or upsell. Encourage happy customers to share their experiences through reviews, referrals, and success stories. Requirements: Graduate in any discipline. At least 1 year of experience in a customer-facing role, preferably in Customer Success, Account Management, or Support. Exceptional verbal and written English communication skills. Strong relationship-building, problem-solving, and organizational abilities. Empathetic and customer-centric mindset with a proactive approach to challenges. Familiarity with CRM tools and customer success platforms is a plus. Job Types: Full-time, Permanent Pay: ₹300,000.00 - ₹420,000.00 per year Schedule: Day shift Work Location: In person Application Deadline: 26/05/2025

Job Title: Customer Success Manager Job Location: Delhi-NCR Company Name: Licks Petcare Private Limited Job Overview: We are seeking a proactive and empathetic Customer Success Manager to build lasting relationships with our customers and ensure their long-term satisfaction and success. This role goes beyond support—it's about advocacy, engagement, and creating an exceptional customer experience that drives loyalty and growth. Roles & Responsibilities: 1. Own the post-sale customer journey, from onboarding to renewal and expansion. 2. Build deep relationships with cat parents, understanding their needs and aligning them with our solutions. 3. Act as a trusted advisor to customers, helping them achieve desired outcomes using our products. 4. Regularly engage with customers through inbound and outbound calls, emails, and chats to offer support, gather feedback, and strengthen relationships. 5. Work with internal teams (Product, Sales, Support) to relay customer feedback and influence product development. 6. Analyze customer usage patterns and identify opportunities for improvement or upsell. 7. Encourage happy customers to share their experiences through reviews, referrals, and success stories. Requirements: 1. Graduate in any discipline. 2. At least 1 year of experience in a customer-facing role, preferably in Customer Success, Account Management, or Support. (BPO Experience will be considered) 3. Exceptional verbal and written English communication skills. 4. Strong relationship-building, problem-solving, and organizational abilities. 5. Empathetic and customer-centric mindset with a proactive approach to challenges. 6. Familiarity with CRM tools and customer success platforms is a plus. Job Types: Full-time, Permanent, Fresher Pay: ₹300,000.00 - ₹480,000.00 per year Schedule: Day shift Fixed shift Work Location: In person

Supervise and oversee daily packing activities to ensure timely and accurate order fulfillment. Lead and manage a team of packers, assigning tasks, monitoring performance, and ensuring productivity. Train new team members and ensure adherence to SOPs, safety, and quality standards. Ensure correct usage and availability of packing materials; coordinate with inventory and procurement. Maintain cleanliness, organisation, and compliance with hygiene and safety regulations on the shop floor. Collaborate with production, warehouse, and dispatch teams to meet delivery schedules. Prepare daily reports on packing status, manpower utilisation, and material usage. Job Types: Full-time, Permanent Pay: ₹15,000.00 - ₹20,000.00 per month Schedule: Day shift Fixed shift Work Location: In person

Manage all accounting transactions Prepare budget forecasts Publish financial statements in time Handle monthly, quarterly and annual closings Reconcile accounts payable and receivable Ensure timely bank payments Compute taxes and prepare tax returns Manage balance sheets and profit/loss statements Report on the company’s financial health and liquidity Audit financial transactions and documents Reinforce financial data confidentiality and conduct database backups when necessary Comply with financial policies and regulations Job Types: Full-time, Permanent Pay: ₹15,000.00 - ₹25,000.00 per month Schedule: Day shift Fixed shift Work Location: In person

Supervise and oversee daily packing activities to ensure timely and accurate order fulfillment. Lead and manage a team of packers, assigning tasks, monitoring performance, and ensuring productivity. Train new team members and ensure adherence to SOPs, safety, and quality standards. Ensure correct usage and availability of packing materials; coordinate with inventory and procurement. Maintain cleanliness, organisation, and compliance with hygiene and safety regulations on the shop floor. Collaborate with production, warehouse, and dispatch teams to meet delivery schedules. Prepare daily reports on packing status, manpower utilisation, and material usage. Job Types: Full-time, Permanent Pay: ₹15,000.00 - ₹20,000.00 per month Schedule: Day shift Fixed shift Work Location: In person

Manage all accounting transactions Prepare budget forecasts Publish financial statements in time Handle monthly, quarterly and annual closings Reconcile accounts payable and receivable Ensure timely bank payments Compute taxes and prepare tax returns Manage balance sheets and profit/loss statements Report on the company’s financial health and liquidity Audit financial transactions and documents Reinforce financial data confidentiality and conduct database backups when necessary Comply with financial policies and regulations Job Types: Full-time, Permanent Pay: ₹15,000.00 - ₹25,000.00 per month Schedule: Day shift Fixed shift Work Location: In person

Develop and implement inventory control procedures to optimize stock levels and reduce waste. Monitor and analyze inventory levels to forecast demand and prevent stockouts or overstock situations. Coordinate with suppliers and vendors to ensure timely delivery of products and resolve any supply chain issues. Conduct regular inventory audits and reconcile discrepancies to maintain accurate records. Utilize inventory management software to track stock movements and generate reports. Train, supervise, and evaluate inventory staff to ensure efficient and effective operations. Collaborate with other departments, such as procurement and sales, to align inventory strategies with business goals. Minimum Qualifications: Bachelor’s degree in Business Administration, Supply Chain Management, Logistics, or a related field. Minimum of 2 years of experience in inventory management or a similar role. Proficiency in inventory management software (e.g., SAP, Oracle) and Microsoft Excel. Strong analytical and problem-solving skills with attention to detail. Job Types: Full-time, Permanent Pay: ₹20,000.00 - ₹30,000.00 per month Schedule: Day shift Fixed shift Work Location: In person

Install, maintain, and repair electrical components of retort machines, including control panels, wiring, and sensors. Monitor and adjust electrical systems to ensure optimal performance and compliance with safety standards. Troubleshoot electrical faults and implement corrective actions promptly to minimize downtime. Collaborate with production teams to schedule maintenance and ensure minimal disruption to operations. Maintain accurate records of maintenance activities, repairs, and inspections. Adhere to all safety protocols and industry regulations to maintain a safe working environment. Provide training and guidance to junior electrical staff as needed. Minimum Qualifications: ITI (Industrial Training Institute) Diploma in Electrical Engineering. Minimum of 2 years of experience in electrical maintenance, preferably in the food processing or manufacturing industry. Job Types: Full-time, Permanent Pay: ₹10,000.00 - ₹20,000.00 per month Schedule: Day shift Fixed shift Work Location: In person

Department: Supply Chain / Operations Experience : min. 2 years Plan, manage, and coordinate all logistics, transportation, and warehouse operations. Oversee the inbound and outbound logistics process, ensuring timely and accurate delivery. Manage relationships with carriers, freight forwarders, warehouse operators, and third-party logistics (3PL) providers. Optimize transportation routes and inventory distribution to reduce costs and improve efficiency. Monitor key performance indicators (KPIs) and generate regular logistics performance reports. Develop and implement strategies to improve logistics efficiency and reliability. Ensure compliance with local, national, and international logistics, customs, and shipping regulations. Supervise, train, and develop warehouse and logistics staff. Implement and maintain warehouse management systems (WMS) or enterprise resource planning (ERP) systems. Requirements: Bachelor's degree in Logistics, Supply Chain Management, Business Administration, or a related field. 2+ years of experience in logistics, supply chain, or warehouse management roles. Proven experience with WMS, TMS (Transportation Management System), and ERP software. Strong understanding of supply chain and logistics processes. Excellent problem-solving, organizational, and leadership skills. Strong communication and negotiation abilities. Ability to work under pressure and meet tight deadlines. Job Types: Full-time, Permanent Pay: ₹13,000.00 - ₹30,000.00 per month Schedule: Day shift Fixed shift Work Location: In person

Develop and implement supply chain strategies. Manage procurement, inventory, warehousing, and logistics functions. Monitor supply chain KPIs and drive performance improvements. Build and maintain relationships with suppliers and logistics partners. Coordinate with internal departments to align supply with demand. Ensure compliance with regulatory and quality standards. Job Types: Full-time, Permanent Pay: ₹15,000.00 - ₹30,000.00 per month Schedule: Day shift Fixed shift Work Location: In person

Assist in daily packing operations to ensure products are packed correctly and dispatched on time. Support the packing team and learn to supervise packing activities effectively. Maintain quality standards and ensure the proper use of packing materials. Coordinate with warehouse and logistics teams to support smooth workflow. Maintain accurate records of packing and shipment activities. Follow health and safety guidelines in the packing area. Training new packing staff. Identify small process improvements under supervision. Job Types: Full-time, Permanent Pay: ₹15,000.00 - ₹20,000.00 per month Schedule: Day shift Fixed shift Work Location: In person

Assist in daily packing operations to ensure products are packed correctly and dispatched on time. Support the packing team and learn to supervise packing activities effectively. Maintain quality standards and ensure the proper use of packing materials. Coordinate with warehouse and logistics teams to support smooth workflow. Maintain accurate records of packing and shipment activities. Follow health and safety guidelines in the packing area. Training new packing staff. Identify small process improvements under supervision. Job Types: Full-time, Permanent Pay: ₹15,000.00 - ₹20,000.00 per month Schedule: Day shift Fixed shift Work Location: In person

Track all billing and invoicing manually and follow up on collections Coordinate with clients for invoice generation and payments Maintain accurate and up-to-date records of receivables and payable Support cash flow management and fund allocation across departments Assist in budgeting and tracking of actual vs. planned expenditures Work with external accountants or consultants for compliance and audits Recommend tools or software to improve billing, reporting, and automation in the future Prepare financial models, forecasts, and scenario analyses to support strategic decisions Generate monthly and quarterly financial reports manually using Excel or Google Sheets Job Types: Full-time, Permanent Pay: ₹15,000.00 - ₹25,000.00 per month Schedule: Day shift Fixed shift Work Location: In person

Track all billing and invoicing manually and follow up on collections Coordinate with clients for invoice generation and payments Maintain accurate and up-to-date records of receivables and payable Support cash flow management and fund allocation across departments Assist in budgeting and tracking of actual vs. planned expenditures Work with external accountants or consultants for compliance and audits Recommend tools or software to improve billing, reporting, and automation in the future Prepare financial models, forecasts, and scenario analyses to support strategic decisions Generate monthly and quarterly financial reports manually using Excel or Google Sheets Job Types: Full-time, Permanent Pay: ₹15,000.00 - ₹25,000.00 per month Schedule: Day shift Fixed shift Work Location: In person

Supervise and coordinate daily production activities to meet quality and delivery targets. Plan and assign work to production staff based on production schedules. Ensure adherence to health and safety regulations and company policies. Monitor production processes and adjust schedules as needed. Maintain accurate production records and reports. Train, develop, and evaluate team members’ performance. Troubleshoot equipment issues and coordinate maintenance as needed. Drive continuous improvement initiatives to increase efficiency and reduce waste. Collaborate with other departments (e.g., quality control, maintenance, logistics). Ensure proper use of materials, tools, and equipment to minimize losses. Job Types: Full-time, Permanent Pay: ₹12,000.00 - ₹20,000.00 per month Schedule: Day shift Fixed shift Work Location: In person

Key Responsibilities: Serve as the primary point of contact for all customer inquiries, concerns, and feedback across multiple platforms (calls, email, WhatsApp, social media, etc.). Build and maintain strong, long-term relationships with customers by offering a personalized experience. Resolve customer complaints and ensure issues are addressed promptly and effectively. Actively engage with customers to build loyalty and encourage repeat purchases. Maintain detailed records of customer interactions and feedback to improve service quality. Collaborate with operations, logistics, production and marketing teams to ensure seamless order fulfillment and post-purchase experiences. Identify opportunities to enhance customer satisfaction and share insights with the team. Contribute to building a customer community by encouraging testimonials and reviews. Key Requirements: Excellent verbal and written communication skills (English & local language). A customer-first mindset with strong problem-solving skills. Ability to manage multiple tasks and handle pressure with a positive attitude. Tech-savvy with experience using CRM tools, WhatsApp Business, or e-commerce platforms. Empathy, patience, and the ability to maintain a friendly tone in all customer interactions. Job Types: Full-time, Permanent Pay: ₹25,000.00 - ₹35,000.00 per month Work Location: In person Speak with the employer +91 9253595834 Application Deadline: 25/07/2025

Job Title: Relationship Manager Location: Delhi NCR Employment Type: Full-time Key Responsibilities: Serve as the primary point of contact for all customer inquiries, concerns, and feedback across multiple platforms (calls, email, WhatsApp, social media, etc.). Build and maintain strong, long-term relationships with customers by offering a personalized experience. Resolve customer complaints and ensure issues are addressed promptly and effectively. Actively engage with customers to build loyalty and encourage repeat purchases. Maintain detailed records of customer interactions and feedback to improve service quality. Collaborate with operations, logistics, production and marketing teams to ensure seamless order fulfillment and post-purchase experiences. Identify opportunities to enhance customer satisfaction and share insights with the team. Contribute to building a customer community by encouraging testimonials and reviews. Key Requirements: Excellent verbal and written communication skills (English & local language). A customer-first mindset with strong problem-solving skills. Ability to manage multiple tasks and handle pressure with a positive attitude. Tech-savvy with experience using CRM tools, WhatsApp Business, or e-commerce platforms. Empathy, patience, and the ability to maintain a friendly tone in all customer interactions. Job Types: Full-time, Permanent Pay: ₹25,000.00 - ₹35,000.00 per month Work Location: In person Application Deadline: 25/07/2025

Key Responsibilities: Serve as the primary point of contact for all customer inquiries, concerns, and feedback across multiple platforms (calls, email, WhatsApp, social media, etc.). Build and maintain strong, long-term relationships with customers by offering a personalized experience. Resolve customer complaints and ensure issues are addressed promptly and effectively. Actively engage with customers to build loyalty and encourage repeat purchases. Maintain detailed records of customer interactions and feedback to improve service quality. Collaborate with operations, logistics, production and marketing teams to ensure seamless order fulfillment and post-purchase experiences. Identify opportunities to enhance customer satisfaction and share insights with the team. Contribute to building a customer community by encouraging testimonials and reviews. Key Requirements: Excellent verbal and written communication skills (English & local language). A customer-first mindset with strong problem-solving skills. Ability to manage multiple tasks and handle pressure with a positive attitude. Tech-savvy with experience using CRM tools, WhatsApp Business, or e-commerce platforms. Empathy, patience, and the ability to maintain a friendly tone in all customer interactions. Job Types: Full-time, Permanent Pay: ₹25,000.00 - ₹35,000.00 per month Work Location: In person Application Deadline: 25/07/2025