Operations Associate

About The Role

We are looking for a highly organised and proactive

Operations Associate

to manage the end-to-end execution of our flagship

GenAI Engineering Fellowship

— a

global cohort-based program

that selects the

top 10% of applicants

from around the world.This is one of the most credible and fast-growing AI programs in the industry, designed to train the next generation of

AI engineers and builders

. The role is critical in delivering a

world-class learning experience

, ensuring operational excellence, smooth mentor coordination, and high learner engagement throughout the journey.You'll work closely with the

Programs, Mentorship, and Support

teams to create a seamless, impactful experience for learners, from onboarding to completion.

Key Responsibilities

1-Cohort Operations & Learner Success

Own and manage all data operations for the cohort —

track CSAT, attendance, assignment completion

, and proactively intervene to boost outcomes.Maintain

weekly dashboards

to monitor cohort health and share insights with stakeholders.Track

completion rates

and implement nudges and interventions to drive engagement and success.Manage

backend operations on Circle

, which serves as both the

LMS and community platform

— ensure all

content, session recordings, resources, and access controls

are set up accurately and on time.

2 Session & Learning Experience Management

Ensure all

live sessions are scheduled, managed, and supported

smoothly — including Zoom setup, attendance tracking, and recording uploads. Please note session happen over the weekend 3 hours each on Saturday and Sunday.Coordinate with tech and content teams to ensure

timely access to tools, recordings, and resources.

Handle

session feedback loops

and close gaps in learner expectations vs. delivery.

Manage the learner community on Circle

— drive regular engagement through updates, challenges, announcements, and interactive posts to keep the cohort active and motivated.

3 Mentor Coordination & Communication

Work with mentors and guest speakers to

schedule sessions

, collect slides, and ensure pre-session readiness.Own the

mentor feedback process

, collect ratings from learners, and share performance reports with the team.Manage all

back-and-forth with mentors

, including payments, schedules, and support.

4 Learner Support & Experience

Own the

inbound learner communication channel

(Email, Circle and Wa) — resolve queries promptly and empathetically.Conduct periodic

check-in calls with learners

to assess progress and gather qualitative feedback.Collaborate with the support team to drive

ticket resolution and satisfaction

.

Bonus Responsibilities (Optional But Valuable)

Contribute ideas to improve learner motivation, such as

gamified experiences or leaderboards.

Support in post-cohort analytics —

completion reports, CSAT tracking and graduation logistics.

Help document and standardize SOPs for running high-performing tech programs.

What We're Looking For

1–3 years of experience in

program operations, customer success, or edtech experience delivery

.Excellent organizational and communication skills.Comfort with tools like

Google Sheets, Zoom,

and data handling.A

bias for action

, strong problem-solving skills, and a genuine interest in tech, education, or AI.

AI-first mindset

— someone who actively leverages AI tools to streamline workflows, improve learner experience, and solve operational challenges creatively.Empathy for learners and a drive to help them succeed.Prior experience in managing

tech programs

or a background in

software engineering

is a strong plus, as it helps in understanding the context and needs of technical learners.

Why This Role Matters

The GenAI Engineering Fellowship is one of our flagship programs shaping the next generation of AI builders. Your work will directly impact learner success, mentor experience, and the overall quality of the program.