About the Role
We are looking for a highly organised and proactive
Operations Associate
to manage the end-to-end execution of our flagship GenAI Engineering Fellowship
a global cohort-based program
that selects the top 10% of applicants
from around the world. This is one of the most credible and fast-growing AI programs in the industry, designed to train the next generation of
AI engineers and builders
. The role is critical in delivering a world-class learning experience
, ensuring operational excellence, smooth mentor coordination, and high learner engagement throughout the journey. Youll work closely with the
Programs, Mentorship, and Support
teams to create a seamless, impactful experience for learners, from onboarding to completion. Key Responsibilities
1-Cohort Operations & Learner Success
Own and manage all data operations for the cohort
track CSAT, attendance, assignment completion
, and proactively intervene to boost outcomes. Maintain
weekly dashboards
to monitor cohort health and share insights with stakeholders. Track
completion rates
and implement nudges and interventions to drive engagement and success. Manage
backend operations on Circle
, which serves as both the LMS and community platform
ensure all content, session recordings, resources, and access controls
are set up accurately and on time.
2 Session & Learning Experience Management
Ensure all
live sessions are scheduled, managed, and supported
smoothly including Zoom setup, attendance tracking, and recording uploads. Please note session happen over the weekend 3 hours each on Saturday and Sunday. Coordinate with tech and content teams to ensure
timely access to tools, recordings, and resources.
Handle
session feedback loops
and close gaps in learner expectations vs. delivery.
Manage the learner community on Circle
drive regular engagement through updates, challenges, announcements, and interactive posts to keep the cohort active and motivated.
3 Mentor Coordination & Communication
Work with mentors and guest speakers to
schedule sessions
, collect slides, and ensure pre-session readiness. Own the
mentor feedback process
, collect ratings from learners, and share performance reports with the team. Manage all
back-and-forth with mentors
, including payments, schedules, and support.
4 Learner Support & Experience
Own the
inbound learner communication channel
(Email, Circle and Wa) resolve queries promptly and empathetically. Conduct periodic
check-in calls with learners
to assess progress and gather qualitative feedback. Collaborate with the support team to drive
ticket resolution and satisfaction
.
Bonus Responsibilities (Optional but Valuable)
Contribute ideas to improve learner motivation, such as
gamified experiences or leaderboards.
Support in post-cohort analytics
completion reports, CSAT tracking and graduation logistics.
Help document and standardize SOPs for running high-performing tech programs.
What Were Looking For
1-3 years of experience in
program operations, customer success, or edtech experience delivery
.
Excellent organizational and communication skills.
Comfort with tools like
Google Sheets, Zoom,
and data handling.
A
bias for action
, strong problem-solving skills, and a genuine interest in tech, education, or AI.
AI-first mindset
someone who actively leverages AI tools to streamline workflows, improve learner experience, and solve operational challenges creatively.
Empathy for learners and a drive to help them succeed.
Prior experience in managing
tech programs
or a background in software engineering
is a strong plus, as it helps in understanding the context and needs of technical learners.
Why This Role Matters
The GenAI Engineering Fellowship is one of our flagship programs shaping the next generation of AI builders. Your work will directly impact learner success, mentor experience, and the overall quality of the program.