Operations Associate

Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

What does a successful Chargeback Associate do at FISERV ?

The chargeback associate will be responsible for processing the chargebacks on daily basis – Visa/MasterCard/EFTPOS/Amex/CUP. Ensuring that that all SLA’s are met, queries, problems and incidents are dealt with in a timely and efficient manner for the Operational Efficiency.

What will you do:

• Perform chargebacks efficiently to meet SLA’s.
• Handling advance dispute stages like Arbitrations/Compliance filing.
• Preparing and sending chargeback reports as per client requirement.
• Checking and reconciling chargeback financials within area of responsibility.
• Identify discrepancies in processing & implement fixes. Collecting and analyzing data files to identify trends, patterns, anomalies, and other helpful information.
• Daily check lists, whilst meeting our contractual SLAs. Carrying out any other activities allocated to the role.

What will you need to know:

• Minimum 3-4 years of working experience in Finance / Banking industry.
• Acquiring Chargebacks processing, Banking & Payment and settlement operation functions.
• Proven understanding of Chargeback related knowledge such as Scheme incoming/outgoing files, skillset to read and understand the chargebacks, using merchant evidence to prepare rebuttal and case defence. Card operations – debit card / credit card/ prepaid card, POS, transaction flow etc

What will be great to have:

• Good interpersonal skills and the ability to multitask in a demanding and fast paced environment.
• Proven ability to handle time critical and deadline orientated workload.
• Demonstrable organization skills with the proven

Thank you for considering employment with Fiserv. Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Diversity and Inclusion:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.