Operations and Customer Success Executive

XCCELER Digital Media LLP

About the Role:

We’re looking for a result–driven Operations & Customer Experience Executive who can ensure seamless service delivery while prioritizing client satisfaction and organizational growth in everything we do. This role combines strong operational management with relationship-building to guarantee timely, high-quality deliverables and an exceptional client experience. You’ll oversee day-to-day processes, streamline workflows, and collaborate across teams to make sure every project runs like clockwork—while building trust and loyalty with our clients. 

What You’ll Do:

• Drive operational excellence by monitoring, managing, and streamlining workflows for timely, high-quality deliverables. 
• Coordinate across internal teams and external partners to ensure smooth execution of projects and campaigns. 
• Build and maintain strong client relationships, ensuring satisfaction, retention, and reduced churn. 
• Schedule regular reviews and check-ins with clients to share updates, performance metrics, and new opportunities. 
• Leverage project management tools for efficient planning and execution. 
• Track project performance, prepare reports, and identify process improvement opportunities. 
• Gather feedback to enhance both service quality and operational efficiency. 
• Assist in managing on-ground marketing, branding, and service activities to ensure flawless execution. 
• Collaborate with leadership to optimize processes and implement scalable operational strategies. 
• Stay updated on industry trends and complete relevant certifications to continuously improve. 

What We’re Looking For:

• Strong operational management and organizational skills with attention to detail. 
• Ability to monitor performance metrics and take proactive steps to resolve bottlenecks. 
• Strong relationship-building and communication skills to manage client expectations. 
• Experience or knowledge of project management tools (like Notion, Jira, Assana, Trello). 
• Proven ability to work under tight deadlines and manage multiple priorities. 
• Background in operations, customer experience, business development, marketing, or branding is preferred. 
• Adaptability and a solution-oriented mindset to thrive in dynamic environments. 

CTC for the role:

• 4.8LPA - 6LPA

Why Join Us:

At XCCELER, you’ll play a key role in building processes that deliver real results—both for our clients and our organization. If you’re passionate about operations, efficiency, and creating exceptional client experiences, we’d love to have you on board.