Operations & Admin Manager

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About the Role

Operations & Admin Manager

Key Responsibilities

1. Order Management

• Oversee incoming orders from all platforms (Swiggy, Zomato, Website, WhatsApp, etc.)
• Coordinate production and dispatch timelines with the kitchen team.
• Track order fulfillment accuracy and timeliness.

2. Billing & Accounts Support

• Manage daily billing, invoicing, and payment reconciliation.
• Coordinate with accountant for monthly bookkeeping and expense tracking.
• Ensure accuracy of sales records and vendor payments.

3. HR & Administration

• Handle end-to-end HR operations: recruitment, onboarding, attendance, and payroll coordination.
• Maintain employee records and performance tracking.
• Foster a positive and disciplined work environment.

4. Logistics & Dispatch

• Plan and monitor delivery logistics and vehicle scheduling.
• Ensure products are handled carefully and reach customers in perfect condition.
• Liaise with delivery partners and resolve logistics issues promptly.

5. Quality Control & Food Safety

• Conduct daily checks on product quality, hygiene, and packaging standards.
• Maintain FSSAI compliance and documentation.
• Work with kitchen leads to ensure consistency and adherence to recipes.

6. Packaging & Inventory

• Supervise packaging material inventory and reorder supplies as needed.
• Track usage and minimize wastage.

7. Customer Support

• Handle customer inquiries, complaints, and feedback professionally.
• Maintain excellent post-order communication to ensure customer satisfaction.
• Track recurring feedback to improve service quality.

8. Bookkeeping & Coordination

• Assist in maintaining ledgers, expense logs, and monthly financial reports.
• Support coordination between management, kitchen, and finance teams.

Requirements

• Bachelor’s degree preferably in Business Administration / Hotel Management / Commerce.
• 2–5 years of experience in operations, preferably in food, retail, or hospitality.
• Excellent communication and multitasking skills.
• Strong organizational and leadership qualities.
• Proficiency in MS Office
• Understanding of F&B hygiene, quality control, and FSSAI standards.

How to Apply

management.letoile@gmail.com