Operation Supervisor

Position- Operation Supervisor(Hospital setup)
Delhi

Job Description.

Manage the day-to-day activities of the QMC as defined in the function below. Is accountable to for all Visa application related operations. The department-specific supervisors will report into this position.

Essential Functions:

• Overall responsibility of QMC
• Monitor team performance and devise a plan to improve (if required)
• The person will have approx. 2-4 direct reports & will manage a team size of approx.15-40 employees
• Assign staff duties and manage roster based on the trend analysis/footfall trend in each of the QMC
• Overall administrative and people management responsibility
• To ensure highest level of service standards & service quality are met during day to day operations at center
• To ensure optimal utilization of resources
• Monitor Security related issues
• Training/ Mentoring the team and implementation of new processes, while working closely based on
• Instructions from the Center Manager and the Country Manager
• Ensuring compliance to prescribed systems as per the defined SLAs

To work with the Value-Added Services team in order to support maximum returns through optimum operational efficiency

• Coordination with Mission, Operational updates/ Memos from Mission
• Website updates (All languages)
• Managing escalations for the center and provide effective resolutions
• Suggest/monitor software changes to be implemented as per business requirements
• MIS (Daily Report, Handling OT data, Incentive data), Monthly Business Reviews
• Ensuring Manpower staffing at each of the departments at any given say
• Ensuring compliance and timely updating of all regulatory approvals of the center
• Work closely with the HR team to highlight performance and training need
• Responsibility for cash handover to accounts at the end of each day (as applicable)
• Coordination with the Accounts Department (Refunds, Escalations, Reconciliations, etc.) Value Added Sales specific:
• Responsible for achieving business targets as agreed.
• Analyzing and interpreting trends to facilitate planning
• Using IT system to record relevant figures, for data analysis and forward planning
• Updating colleagues on business performance, new initiatives, and other pertinent issues • Managing the sales floor and initiating changes as required
• Incentive reports Metrics & Organization Management: Performance Metrics:
• Achievement of operational targets
• The smooth running of QMC operations at the center with minimal escalations
• Customer Satisfaction
• Team Satisfaction
• Adherence to SOPs
• Website/ System OM & Reporting

▪ Reports to the Center Manager/ Country Manager or Head Operations
▪ The person will have approx.5 direct report & manage a team size of approx.60-200 employees

Qualifications, Experience and Education Requirements:

• A graduate in any field with 5-7 years’ experience in a healthcare environment
• Proficient in use of computers – MS Office • 2-3 years in a supervisory role within Healthcare Operations
• Demonstrated Process Knowledge

Mandatory Skills:

• Effective Communication Skills
• Familiarity with customized software
• Balanced personality
• Ability to make decisions under pressure
• Relationship management
• Leadership in a multi-cultural/global organization at a supervisory level
• Self-motivated
• Leading and Developing the team
• Result Oriented
• Analytical skills
• Team management

Preferred Skills:

• Communication – Location/Regional language skills.

Job Type: Full-time

Pay: ₹30,000.00 - ₹35,000.00 per month

Application Question(s):

• Do you have an experience in handling operations in hospital and clinic?
• Are you an Immediate Joiner?
• Are you comfortable for Akshardham Location?

Work Location: In person