Operation Supervisor

Operational Oversight:

· Assist in managing all aspects of cinema operations, including ticket sales, concessions, box office, projection, and customer service.

· Ensure that all daily tasks and routines are completed efficiently and according to established procedures.

· Supervise staff to maintain cleanliness and orderliness of the facility, including restrooms, lobby areas, and auditoriums.

2. Staff Supervision:

· Provide leadership and guidance to cinema staff, including ushers, ticket sellers, concession workers, and projectionists.

· Assign duties, create work schedules, and monitor staff performance.

· Conduct training sessions and ensure that staff members adhere to company policies and procedures.

3. Customer Service:

· Lead by example in delivering exceptional customer service.

· Address customer inquiries, concerns, and issues in a prompt and courteous manner.

· Monitor customer feedback and ensure a positive cinema experience.

4. Safety and Security:

· Implement and enforce safety and security protocols, including emergency procedures.

· Conduct routine safety inspections and address any safety concerns.

· Ensure compliance with health and safety regulations.

5. Inventory Management:

· Assist in monitoring and managing inventory levels for concessions and supplies.

· Conduct regular inventory counts to minimize waste and losses.

6. Cash Handling and Reporting:

· Handle cash and maintain cash registers with accuracy.

· Prepare daily financial reports, including ticket and concession sales.

· Assist in tracking revenue and expenses to support financial goals.

7. Facility Maintenance:

· Report maintenance and repair needs promptly to the Cinema Manager.

· Ensure that seating, signage, and equipment are in good working order.

· Assist in coordinating facility improvements and upgrades.

8. Assist in Special Events and Promotions:

· Collaborate with the marketing team to execute special events, promotions, and marketing campaigns.

· Assist in implementing strategies to attract and engage customers.

9. Guest Relations:

· Interact with customers and address their needs and feedback.

· Assist in monitoring and responding to online reviews and social media comments.

Job Type: Full-time

Pay: ₹35,000.00 - ₹40,000.00 per month

Benefits:

• Cell phone reimbursement
• Health insurance
• Provident Fund

Education:

• Bachelor's (Preferred)

Work Location: In person