Operation Lead

As an Operations Lead, you will be an experienced Project Coordinator responsible for driving Residential Interior fit-out projects in collaboration with design and installation teams. - Act as the single point of contact for customers during the execution phase of their home interiors. - Conduct detailed review of drawings, understand the scope as per Bill of Quantities (BOQ), and explain the same to customers. - Receive materials from the Warehouse and validate them according to the Order/BOQ. - Coordinate day-to-day activities and foster teamwork among all project stakeholders. - Provide daily progress reports for installation works to customers. - Engage, interact, and build professional relationships with Design professionals, Production, Warehousing, and Installation teams. - Direct the Installation team to safely execute work according to the design plan. - Collaborate closely with the internal Production team, Logistics team, and Vendor supply team to ensure high standards of execution and customer experience. - Address customer concerns and provide resolutions after coordinating with internal stakeholders. - Graduate or equivalent qualification with 15 years of Academic education. - Strong verbal and written communication skills. - Site job experience and willingness to work on-site. - Basic knowledge of Google Suite or MS Office. - Basic understanding of Project Management principles such as scheduling and sequencing of installation activities. - Detail-oriented with a no-compromise attitude towards quality. - Excellent interpersonal and multitasking skills to effectively engage with clients, vendors, and internal teams. - High ownership and customer-centric approach. - Core interior industry experience in Kitchen, Wardrobe, Storage, Modular, and Fit Out works preferred.,