Online Reputation Management Executive

Work Schedule:

Process Timings: Rotational Shifts, including night shift

Shift:

Location:

About WhizCrow

Brand Authority Management

About the Role

experienced ORM Executive

excellent written English skills

Key Responsibilities

• Respond promptly to

  customer inquiries via email and chat

  .
• Diagnose and

  resolve technical issues

  related to ISP, Telecom services, or similar industries.
• Provide

  clear, step-by-step troubleshooting assistance

  to customers.
• Maintain detailed and accurate records of customer interactions.
• Collaborate with internal teams to escalate and resolve complex technical concerns.
• Ensure high-quality customer support while

  meeting SLAs for response and resolution time

  .
• Offer

  multilingual support

  , if applicable, to enhance customer experience.

Requirements

• Minimum

  1-2 years of experience

  in

  email and chat-based customer support

  .
• Prior experience in

  technical troubleshooting

  (preferably in ISP, Telecom, or similar fields).

• Excellent English communication skills

  (written & comprehension).

• Proficiency in any of the following languages is a strong plus:

• Strong problem-solving skills and ability to

  multitask in a fast-paced environment

  .
• Customer-centric approach with an

  emphasis on empathy and efficiency

  .

Why Join WhizCrow

• Work with a

  leading Brand Authority Management agency

  with a

  global presence

  .
• Opportunities for

  career growth and skill development

  .
• Competitive salary and performance-based incentives.
• A

  collaborative and dynamic work environment

  .
• Exposure to international clients and

  multilingual customer engagement opportunities

  .
• Health Insurance Cover
• Cross-Project Exposure
• Skill Training Workshops

To Apply:

Only apply if you are interested and can join immediately.