ORM Executive

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About WhizCrow

Brand Authority Management

About the Role

experienced ORM Executive

excellent written English skills

Key Responsibilities

• Respond promptly to

  customer inquiries via email and chat.

• Diagnose and

  resolve technical issues

  related to ISP, Telecom services, or similar industries.
• Provide

  clear, step-by-step troubleshooting assistance

  to customers.
• Maintain detailed and accurate records of customer interactions.
• Collaborate with internal teams to escalate and resolve complex technical concerns.
• Ensure high-quality customer support while

  meeting SLAs for response and resolution time

  .
• Offer

  multilingual support

  , if applicable, to enhance customer experience.

Requirements

• Minimum

  1- 2

  years of experience

  in

  email and chat-based customer support

  .
• Prior experience in

  technical troubleshooting

  (preferably in ISP, Telecom, or similar fields).

• Excellent English communication skills

  (written & comprehension).
• Strong problem-solving skills and ability to

  multitask in a fast-paced environment

  .
• Customer-centric approach with an

  emphasis on empathy and efficiency

  .
• Knowledge of Tools will be an advantage: Brandwatch, Sproutsocial, Zendesk.

Why Join WhizCrow?

• Work with a

  leading Brand Authority Management agency

  with a

  global presence

  .
• Opportunities for

  career growth and skill development

  .
• A

  collaborative and dynamic work environment

  .
• Exposure to international clients and

  multilingual customer engagement opportunities

  .
• Health Insurance Cover
• Cross-Project Exposure
• Skill Training Workshops

To Apply:

If you meet the criteria listed above and are prepared to join immediately, please apply.