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ORM Executive

0 years

0 Lacs

mumbai maharashtra india

Posted:9 hours ago| Platform: Linkedin logo

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Skills Required

orm excel

Work Mode

On-site

Job Type

Full Time

Job Description

Job Role

reading, responding,

Key Responsibilities

  • Handle incoming customer emails related to reviews, complaints, and feedback
  • Send email responses using approved templates and brand tone
  • Identify negative or sensitive issues and escalate to seniors
  • Maintain email trackers and update case status
  • Follow response timelines (TAT) and process guidelines
  • Ensure emails are grammatically correct and professional
  • Coordinate with internal teams when required for resolution

Skills & Requirements

  • Graduate in any stream
  • Basic written English skills (email writing)
  • Comfortable working on email-based processes
  • Attention to detail and ability to follow instructions
  • Basic knowledge of MS Excel / Google Sheets

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