Work Schedule: 5 Days a Week (Rotational Offs)Process Timings: including night shiftsShift: 9-Hour Shift (Including 1-Hour Break)Office Location: Andheri East About WhizCrow WhizCrow is a global Brand Authority Management agency with operations in India, UAE, and the US. We help businesses establish a powerful digital presence, manage their reputation, and drive customer engagement through strategic marketing solutions. Our expertise spans multiple industries, providing innovative, result-driven strategies that ensure brands maintain their credibility and visibility in a competitive digital landscape. About the Role We are looking for an experienced ORM Executive to join our team. You will be responsible for handling customer inquiries and troubleshooting technical issues via email and chat. The ideal candidate will have prior experience in ISP, Telecom, or similar industries, with a strong ability to diagnose and resolve technical concerns while maintaining a high level of professionalism.This role requires excellent written English skills, attention to detail, and the ability to communicate effectively with global customers. Additionally, proficiency in Italian, French, Japanese, German, or Spanish is a strong plus, as we support a diverse international clientele. Key Responsibilities Respond promptly to customer inquiries via email and chat.Diagnose and resolve technical issues related to ISP, Telecom services, or similar industries.Provide clear, step-by-step troubleshooting assistance to customers.Maintain detailed and accurate records of customer interactions.Collaborate with internal teams to escalate and resolve complex technical concerns.Ensure high-quality customer support while meeting SLAs for response and resolution time.Offer multilingual support, if applicable, to enhance customer experience. RequirementsMinimum 1-2 years of experience in email and chat-based customer support.Prior experience in technical troubleshooting (preferably in ISP, Telecom, or similar fields).Excellent English communication skills (written & comprehension).Proficiency in any of the following languages is a strong plus:ItalianFrenchJapaneseGermanSpanishStrong problem-solving skills and ability to multitask in a fast-paced environment.Customer-centric approach with an emphasis on empathy and efficiency. Why Join WhizCrow Work with a leading Brand Authority Management agency with a global presence.Opportunities for career growth and skill development.Competitive salary and performance-based incentives.A collaborative and dynamic work environment.Exposure to international clients and multilingual customer engagement opportunities.Health Insurance CoverSkill Training WorkshopsOpen Door Policy To Apply: Send your resume to hello@whizcrow.com with the subject line " ORM Executive Application – [Your Name]"

Location: MIDC, Andheri East, Mumbai (Only Mumbai-based candidates can apply) Employment Type: Full-Time (contract) Work Schedule: 5 Days a Week (Rotational Offs) Process Timings: Rotational shifts Shift: 9-Hour Shift (Including 1-Hour Break), includes night Remuneration - As per industry standards and capabilities About WhizCrow WhizCrow is a global Brand Authority Management agency with operations in India, UAE, and the US . We help businesses establish a powerful digital presence, manage their reputation, and drive customer engagement through strategic marketing solutions. Our expertise spans multiple industries, providing innovative, result-driven strategies that ensure brands maintain their credibility and visibility in a competitive digital landscape. About the Role We are looking for an experienced ORM Executive to join our team. You will be responsible for handling customer inquiries and troubleshooting technical issues via email and chat. The ideal candidate will have prior experience in ISP, Telecom, or similar industries , with a strong ability to diagnose and resolve technical concerns while maintaining a high level of professionalism. This role requires excellent written English skills , attention to detail, and the ability to communicate effectively with global customers . Additionally, proficiency in Italian, French, Japanese, German, or Spanish is a strong plus , as we support a diverse international clientele. Key Responsibilities Respond promptly to customer inquiries via email and chat. Diagnose and resolve technical issues related to ISP, Telecom services, or similar industries. Provide clear, step-by-step troubleshooting assistance to customers. Maintain detailed and accurate records of customer interactions. Collaborate with internal teams to escalate and resolve complex technical concerns. Ensure high-quality customer support while meeting SLAs for response and resolution time . Offer multilingual support , if applicable, to enhance customer experience. Requirements Minimum 1- 2 years of experience in email and chat-based customer support . Prior experience in technical troubleshooting (preferably in ISP, Telecom, or similar fields). Excellent English communication skills (written & comprehension). Strong problem-solving skills and ability to multitask in a fast-paced environment . Customer-centric approach with an emphasis on empathy and efficiency . Knowledge of Tools will be an advantage: Brandwatch, Sproutsocial, Zendesk. Why Join WhizCrow? Work with a leading Brand Authority Management agency with a global presence . Opportunities for career growth and skill development . A collaborative and dynamic work environment . Exposure to international clients and multilingual customer engagement opportunities . Health Insurance Cover Cross-Project Exposure Skill Training Workshops To Apply: Send your resume to namita@whizcrow.com with the subject line " ORM Executive Application – [Your Name]" . If you meet the criteria listed above and are prepared to join immediately, please apply.