Customer Support Ambassador

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Only apply if you can join immediately, & Only Mumbai Candidates

About WhizCrow

Brand Authority Management

About the Role

We are looking for an experienced ORM Executive to join our global team. You will be supporting international customers through email, chat, and other online support channels. The ideal candidate is tech-savvy, adaptable, and quick to learn new systems, with the proven ability to manage multiple tasks efficiently in a dynamic environment. Prior experience in customer support, especially within ISP, Telecom, or related technology sectors, is essential for this role.

You will take ownership of resolving customer challenges and technical issues across a variety of channels, ensuring our clients receive timely, professional, and effective support. Strong communication skills and attention to detail are crucial. 

excellent written English skills

Key Responsibilities

• Manage customer queries and issues via email, chat, and social media with accuracy and professionalism. 
• Diagnose and

  resolve technical issues

  related to ISP, Telecom services, or similar industries, providing clear troubleshooting steps.
• Document all customer interactions and solutions comprehensively.
• Collaborate with internal teams to handle escalations or complex technical challenges.
• Drive customer satisfaction while

  meeting SLAs for response and resolution time

  .
• Offer

  multilingual support

  , if applicable, to enhance customer experience.

Requirements

• Minimum

  1- 2

  years of hands-on experience

  in customer support, including

  email, chat and other online channels.

• Prior experience in

  technical troubleshooting

  (preferably in ISP, Telecom, or similar industry).
• Excellent command of written English, additional proficiency in Italian, French, Japanese, German, or Spanish is highly valuable.
• Ability to learn new technologies quickly, adapt to evolving processes, and multitask under pressure.
• Customer-centric approach with an

  emphasis on empathy and efficiency

  and providing resolution.

Why Join WhizCrow?

• Work with a

  leading Brand Authority Management agency

  with a

  global presence

  .
• Opportunities for

  career growth and continuous skill development

  .
• Competitive salary and performance-based incentives.
• A

  collaborative and dynamic work environment

  .
• Exposure to international clients and

  multilingual customer engagement opportunities

  .
• Health Insurance Cover
• Cross-Project Exposure
• Skill Training Workshops

To Apply: