Online Reputation Management Executive

Experience

Salary

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Opportunity Type

Placement Type

(*Note: This is a requirement for one of Uplers' client - Locobuzz)What do you need for this opportunity?Must have skills required:Online Reputation Management, Ticket escalations, Social ListeningLocobuzz is Looking for:

• Monitor and track brand mentions, queries, and customer feedback across digital platforms via Locobuzz.
• Respond promptly to brand mentions with accurate, on-tone communication in line with approved guidelines.
• Accurately tag and classify tickets based on sentiment and category for better insights and operational efficiency.
• Ensure adherence to defined SLAs (TAT, FLR) for all responses, escalations, and internal follow-ups.
  

• Proactively identify early indicators of potential reputational risks and flag them in accordance with escalation protocols.
• Collaborate with client stakeholders and internal teams at Locobuzz to mitigate and resolve issues swiftly.
• Provide support during sensitive or high-impact scenarios, including viral or crisis situations, with immediate planning and execution.
  

• Analyze ongoing conversations to identify recurring issues, sentiment shifts, and topic spikes.
• Offer proactive recommendations to the client based on observed trends, campaign impact, and influencer engagement.
• Monitor and report on conversation drivers, competitive mentions, and overall sentiment movement.
  

• Generate timely and detailed daily, weekly, and monthly reports with both quantitative metrics and qualitative insights.
• Ensure reports are consistent with client expectations and support business goals with clear, actionable takeaways.
• Identify gaps, risks, and opportunities in every reporting cycle and present data-backed recommendations.
  

• Serve as the primary ORM point of contact for the brand
• Participate in client meetings, review sessions, and feedback discussions with confidence.
• Coordinate with the respective teams to ensure process alignment and delivery consistency.
  

Required Skills & Qualifications

• Bachelor’s degree in any stream
• Excellent written and verbal communication skills.
• Strong attention to detail, grammar, and context
• Strong command of social media platforms, trends, and digital etiquette
• Strong analytical skills with the ability to derive meaning from large volumes of unstructured data.
• Experience in reporting, insights generation, and use of ORM dashboards or social listening tools.
• Quick learner with the ability to work in a fast-paced, high-volume environment
• Structured thinking with the ability to assess online sentiments and respond appropriately
• Good working knowledge of MS Office – especially Excel and PowerPoint
• Strong research, time management, and collaboration skills
  

How to apply for this opportunity?

• Step 1: Click On Apply! And Register or Login on our portal.
• Step 2: Complete the Screening Form & Upload updated Resume
• Step 3: Increase your chances to get shortlisted & meet the client for the Interview!
  

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