Online Reputation Management Executive

RepIndia

0 - 3 years

2 - 4 Lacs

hyderabad

Posted:1 week ago| Platform:

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Skills Required

social media customer support escalation management public relations customer satisfaction digital marketing complaint handling brand management digital media youtube escalations instagram social media management advertising facebook escalation desk

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities

Respond to customer queries, complaints, and
feedback across social media,
review sites, and other digital platforms.
Engage with
brand mentions and conversations
in a professional, brand-friendly tone.
Track, tag, and
escalate critical cases
as per defined SLAs (Service Level Agreements).
Share daily/weekly updates and reports on customer interactions and sentiment trends
Ensure responses are
grammatically correct,
polite, and aligned with brand guidelines.
Stay updated on the latest
brand policies, digital etiquette,
and platform rules.

Preferred candidate profile

Bachelors degree in Marketing, Communications, or related field.
0-1+ year of experience in ORM, quality control, or digital customer servicing.
Strong command of English (written and verbal) with excellent grammar and tone adaptability.
Strong analytical skills and attention to detail.
Ability to work under tight deadlines without compromising quality.

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