Onboarding Specialist

Job Title:Onboarding Specialist

Location:

Note: Please apply for the job only if you are comfortable working in the North American timezone.

Orah is looking for an Onboarding Specialist to help schools successfully adopt our student safety platform. You will configure customer accounts, train staff, and guide schools to reach value quickly. Your work ensures smooth adoption, long-term trust, and a strong handoff to our Customer Success Managers.

What You’ll Do

• Onboard new schools, configuring accounts and training staff.
• Deliver 1:1 sessions, group trainings, and periodic refresher sessions.
• Respond to customer questions via email, chat, or calls.
• Create and maintain onboarding resources and collateral.
• Capture and share customer feedback with internal teams.
  

What We’re Looking For

• 4+ years experience in onboarding / implementation.
• Strong communication and problem-solving skills.
• Experience with CRM tools (Salesforce, Vitally, or similar).
• Patient, empathetic, and able to manage multiple priorities.
• Experience in K–12 education or EdTech is a plus.
• Comfortable working remotely and covering North American hours.

Why Orah?

We help schools deliver the highest standard of duty of care to students through innovative technology. You’ll join a global, mission-driven team working with leading schools around the world.

Note: Please apply using the following link :

https://orahai.app.n8n.cloud/form/2a87705d-8ba1-41f1-80ef-85f364ce253e

When prompted to upload your CV, please upload it in pdf format only.