Job Title: Onboarding Specialist Location: India – Remote (Working North American Timezone: 05:30pm – 02:30am IST ) Note : Please apply for the job only if you are comfortable working in the North American timezone. Orah is looking for an Onboarding Specialist to help schools successfully adopt our student safety platform. You will configure customer accounts, train staff, and guide schools to reach value quickly. Your work ensures smooth adoption, long-term trust, and a strong handoff to our Customer Success Managers. What You’ll Do Onboard new schools, configuring accounts and training staff. Deliver 1:1 sessions, group trainings, and periodic refresher sessions. Respond to customer questions via email, chat, or calls. Create and maintain onboarding resources and collateral. Capture and share customer feedback with internal teams. What We’re Looking For 4+ years experience in onboarding / implementation. Strong communication and problem-solving skills. Experience with CRM tools (Salesforce, Vitally, or similar). Patient, empathetic, and able to manage multiple priorities. Experience in K–12 education or EdTech is a plus. Comfortable working remotely and covering North American hours. Why Orah? We help schools deliver the highest standard of duty of care to students through innovative technology. You’ll join a global, mission-driven team working with leading schools around the world. Note: Please apply using the following link : https://orahai.app.n8n.cloud/form/2a87705d-8ba1-41f1-80ef-85f364ce253e When prompted to upload your CV, please upload it in pdf format only.
Role Summary Title: Senior Product Owner Reports to: Product Manager (Co-founder) Purpose: Maximise the value delivery from our engineering teams by managing the product backlog, defining clear and actionable requirements, and ensuring smooth sprint execution. Overall Team : 40 people Current Product Team Structure: 1 Product Manager (Co-founder) 2 Designers 1 Product Owner Multiple cross-functional engineering pods 🧰 Key Responsibilities i.) Delivery Accountability Sprint Execution Support Facilitate sprint planning, backlog grooming, and retrospectives. Own the sprint goal and ensure scope clarity with the team. Actively remove blockers and facilitate decisions. Own the quality and timeliness of sprint outcomes. Monitor progress against roadmap commitments and flag risks early. Cross-Functional Collaboration Work closely with engineering, QA, design, sales, customer success and the Product Manager. Keep stakeholders informed on progress, changes, and releases. Voice of the Customer Ensure customer needs are embedded in sprint delivery. Drive internal feedback loops from Support, Sales, and Customer Success. Sprint Backlog Management Prioritise and maintain the sprint backlogs. Break down large epics into actionable user stories. Ensure clarity of acceptance criteria and definition of done. ii.) Technical Planning Work with designers and engineers to scope out the technical requirements to deliver proposed product solutions Offer insight into how available technologies can be leveraged to achieve product outcomes e.g. SSO, Identity & Access Management Coordinate technical feasibility spikes with engineering teams to investigate technical unknowns of adopting new technologies or complex implementations Conduct independent technical research into potential integrations with other products in the ecosystem, including SIS, LMS, Timetabling, etc Assist design and development teams on planning data models and architectural solutions to improve product quality and customer outcomes iii.) Driving Operational Excellence within Product Team Drive the adoption of AI tools across areas of responsibility Design and implement systems and processes to increase the productivity and effectiveness of the product team as a whole Document internal processes to ensure consistency and effectiveness of key workflows Design and implement reports and dashboards to measure performance over areas of responsibility including sprint velocity, bug resolution performance, and adherence to delivery goals Ensure analytics tracking is set up appropriately to track product usage and success measures iv.) Curating and Sharing Product Knowledge Document technical and user level specs to describe product functionality and configuration steps including help articles, integration documentation, onboarding requirements for key products and features Post regular product updates to customers and team members relating to any changes to the product, including new features, enhancements, bug fixes, etc Facilitate product training for GTM teams to keep up to date with product capabilities including training videos, courses, remote training sessions v.) Quality Assurance Ensure that all stories in development have clear testing criteria Ensure that new functionality is well tested before being released to production Oversee the bug board and strive to maintain customer SLA and OLA targets Troubleshoot and diagnose bugs from a database and code level Ensure that customers and the team are informed of any updates to active bugs Work with customers directly to troubleshoot / diagnose complex bugs ✅ Success Criteria Smooth, predictable sprint execution Well considered technical and design solutions Deliverables align with customer value and business goals Engineers have clarity on what they are building and why PM has increased bandwidth for strategic work Ability to measure performance against the delivery goals, quality targets, and communication of the product Stakeholders feel informed and heard High standard of product quality and bug resolution 💼 Candidate Profile Must-Haves: 5+ years in a Product Owner or equivalent role Demonstrated hands on experience using AI in your work day (beyond basic AI chat) Strong understanding of Agile / Scrum practices Excellent communication and documentation skills Ability to break down complexity into simple, clear steps Understand complex systems to drive problem solving across all aspects of product development and support Confident working with engineering, design, and GTM teams day-to-day Confidence to work directly with customers when needed Location & Working Hours India works well with timezone but needs to be willing to start early to align teams in other timezones Nice-to-Haves: Software Engineering background / Education Experience in B2B SaaS or EdTech Familiarity with tools like Jira, Notion, Linear, etc. Background in business analysis, QA, or delivery Experience working in a startup or fast-paced environment NOTE : Please apply only using the following link. All other applications will be disregarded if not applied through this link. When prompted to upload your CV, please upload it in pdf format only. https://orahai.app.n8n.cloud/form/2a87705d-8ba1-41f1-80ef-85f364ce253e
🚀 Role Overview We’re seeking a hands-on GTM Engineer to help us supercharge our go-to-market teams by building internal tools, automating manual processes, leveraging AI capabilities and optimizing how systems work together. You’ll collaborate closely with RevOps and work across the full GTM funnel - Sales, Marketing and Customer Success - to remove friction, increase visibility, and improve conversion at every stage. You’ll bring AI into the heart of GTM execution — leveraging LLMs, intelligent agents, and prompt-based automations to augment reps, accelerate workflows, and reduce repetitive tasks. This is a builder’s role, ideal for someone excited about: Workflow and system design Shipping automation fast Embedding AI where it creates real leverage for GTM teams 🛠️ Responsibilities First 6 Months – Build & Deliver Design and implement AI-powered workflows for SDR and Marketing teams, with an initial focus on lead research, qualification, list building, data analysis, and CRM hygiene Evaluate, test, and integrate emerging AI tools into the GTM stack Build and iterate on no-code/low-code automations using tools like n8n, Clay, Zapier, and Retool Extend automation coverage to AE and CSM workflows to reduce manual overhead Pilot solutions quickly, gather feedback, and demonstrate measurable impact Maintain and optimize Salesforce architecture, including the data model, flow orchestration and configuration updates 6–12 Months – Scale & Strategize Deliver internal enablement and training to promote AI fluency across GTM teams Implement tracking systems to measure automation performance and ROI, with continuous improvement loops Collaborate with RevOps and leadership to shape and deliver Orah’s AI roadmap Design and implement foundational data infrastructure to support our AI strategy Lead initiatives to connect internal systems via APIs and shared data layers Explore and contribute to advanced use cases such as retrieval-augmented generation (RAG), embedded AI agents, and cross-platform automation ✅ Required Skills Be a creative problem solver with an experimental, self-starting attitude. 1–2 years in automation, AI implementation, RevOps, or equivalent experience in tech-forward teams Proficiency with tools like Salesforce, Excel, SQL, and automation platforms (n8n, Clay, Zapier, Make, Retool) Basic Python or JavaScript skills — ability to modify or debug logic when needed; the ability to "vibe-code" is welcomed. A strong understanding of go-to-market workflows Comfort collaborating across technical and non-technical teams Commercial awareness and the ability to communicate clearly with business stakeholders Have the ability to clearly document processes, logic, and system interactions for others to follow. Have passion for learning new technologies and applying them to solve real business problems Preferred Skills but Not Required Experience with LLMs, agent architectures, or prompt engineering. Familiarity with REST APIs and integrating third-party systems. Admin experience with Salesforce, Hubspot and other GTM tools (ie. Intercom, Polytomic, Maxio, Vitally, Segment, Mixpanel, PandaDoc). Proficiency in data warehousing, SQL, and Retool for developing tailored interfaces and applications. 🙌 Culture Fit We’re looking for a systems thinker and self-starter — someone who’s energized by solving messy, real-world GTM problems with automation, not just interested in the newest tech. You don’t need to know everything, but you should be confident shipping MVPs, learning fast, and collaborating with RevOps and GTM stakeholders. Note: Please apply using the following link : https://orahai.app.n8n.cloud/form/2a87705d-8ba1-41f1-80ef-85f364ce253e When prompted to upload your CV, please upload it in pdf format only.