Onboarding Manager

As an Onboarding Manager, you will be responsible for leading and managing the onboarding process for new sellers on our platform in Surat. With 1-3 years of experience required, your role will be pivotal in expanding our marketplace by identifying potential sellers, guiding them through onboarding, and ensuring a smooth transition to actively selling on our platform. Your primary responsibilities will include identifying and prospecting potential sellers in line with our platform's products and services, collaborating with marketing and business development teams to devise seller acquisition strategies, and conducting market research to uncover new opportunities and industry trends. You will be tasked with creating and implementing an efficient onboarding process that reduces friction and accelerates the time-to-market for sellers. This will involve coordinating with various teams such as sales, legal, and compliance to guarantee a seamless onboarding experience and developing a comprehensive guide to aid sellers in comprehending platform policies, tools, and procedures. Furthermore, you will provide training and support to sellers on platform usage, listing management, and sales optimization. Acting as the main point of contact for onboarding-related queries, you will address seller inquiries promptly and offer continuous support to ensure their confidence in leveraging platform resources effectively. Monitoring and analyzing key performance indicators related to seller onboarding and generating regular reports for management will be part of your duties. Additionally, you will continuously evaluate and refine the onboarding process to enhance efficiency, identify automation opportunities to streamline tasks, and potentially manage a team of onboarding specialists or coordinators. The role offers benefits such as cell phone reimbursement and paid time off. Applicants should have a minimum of 1 year of work experience. Relocation to Surat, Gujarat, is preferred for this full-time, permanent position that requires in-person work. Contact: +91 99096 29535,