Onboarding Manager

Job Description

The Kenko Revolution AI is transforming our lives, making health a priority. In the next decade, fitness and wellness will become a $10 trillion industry, with personalized longevity routines helping people live past 100. But fitness business owners are struggling marketing is complex, operations are overwhelming, and growth feels out of reach. Kenko is changing that. We free business owners to focus on their craft while AI handles front desk tasks, sales, and customer engagement getting more reviews, converting leads, and retaining members. By uniting marketing, operations, and customer experience into one AI-powered platform, Kenko is making fitness entrepreneurship effortless just like Shopify did for e-commerce. Our mission? To power 100,000 fitness & wellness businesses worldwide. Responsibilities Lead each new customer smoothly from sign-up to successful go-live on Kenko. Own the journey. Take full responsibility for every customer after sales hand-off through launch day. Learn each customer s goals and design a tailored onboarding roadmap with clear milestones. Securely move and validate data from legacy systems to Kenko. Deliver hands-on training so customers can master Kenko s platform, apps, and websites. Track progress, remove roadblocks, and keep customers updated to meet agreed go-live dates. Drive tooling and process automation; measure onboarding metrics and iterate for speed and experience. Channel customer insights and feature requests to Product and relay product changes back. Keep internal trackers, knowledge bases, and external help content current. Work closely with Sales, Customer Success, and Support for seamless hand-offs and post-launch care. Identify happy customers, gather G2/Capterra reviews, and build a pool of references. Success looks like Faster time-to-value for every new account High onboarding CSAT/NPS Accurate, painless data migrations Consistent on-time go-lives Steady flow of customer testimonials and reviews Requirements 1+ years SaaS experience, preferably in implementation or customer onboarding Excellent communication skills - both oral and written Data-driven mindset and excellent analytical skills Experience in data migration and / or understanding and working with large data sets Being technically adept, and the ability to pick up and learn new products, tools, and technology Good interpersonal skills and ability to collaborate with various cross-functional teams to solve business and tech problems. Ability to act in a responsive and sensitive manner to all customer inquiries Great phone, chat, and email etiquette Team player to collaborate with the Sales and CSM team Willing and available to work in US time zone Our history and background Our leadership team has worked at elite organizations and startups like JP Morgan, Shiprocket, and MagicPin; and is passionate about making physical and mental health more accessible. We have raised over $3.2 million in venture capital from Antler; founder of FusionCharts (Pallav Nadhani); and leaders from companies like Meta, Gitlab, Freshworks & CleverTap. Website - https://www.bookeeapp.com/ LinkedIn - https: / / www.linkedin.com / company / bookeeapp /