Underwrite Micro Mortgage in the field through thorough assessment and personal discussion with borrower and / or co-borrower
Underwrite IL loans in SFB and URC branches to understand the geography and segment
Sanction or recommend secured loans up to Rs. 10 Lakh with proper justification as per product features, credit policy and based on approval rights
Conduct farm lands, business place, office, and residence verification of the applicants based on the product and purpose of the loan
Assess repayment capacity, character and cash flow of the applicant.
Conduct reference checks with customers /suppliers / vendors / dealers.
Ensure collection of relevant and proper documents. Ensure adherence to internal and regulatory policies / compliances like KYC etc.
Understand the nature of collateral security, ensure the collateral offered is free from all the encumbrances, having clear title and marketability, the charge creation of the bank on the property should be exclusive first charge.
Obtain Legal opinion and valuation reports on the collateral offered as security, should clearly advise type of mortgage to be created on the security in the sanction
Decision whether to approve or reject the files appraised by the sales / distribution team through thorough verification of the documents and assessment by the appraiser of the loan.
Capture proper reasons of rejections and communicate the same to branch team in case of rejections
Escalate deviations for necessary approval as per the deviation matrix. Observe for triggers in documents and escalate documents with issues to FCU team.
Decision on loan applications as per credit approval grid, deviation matrix and bureau matrix
Responsible for portfolio quality of the loans underwritten for 12 MOB.
Review/renew the accounts before expiry of the limit through coordinating with Distribution team
Ensure weekly and monthly productivity with respect to personal discussions, quality check of applications, sample visits and checks etc.
Monitoring rejections from field, guide the branch staff to control the same and ensure higher number of Straight through applications from branches.
Report/ Escalate critical issues at field for necessary action as per penalty matrix and ensure compliance of Audit issues.
Conduct Loan Utilization Checks for the recent disbursement cases as per policy.
Ensure to participate and drive the successful implementation of technology based projects at backend and field
Engage in collections for recovery, follow up for Incremental overdues and non-starters
Ensures success and growth of these products by adhering to defined policy and process for loan approval
Ensures customer satisfaction by processing of loan applications within the TAT defined
Understand customers’ need & repayment capacity & make appropriate loan decisions and recommend right product and loan amount to right customer
Ensure that credit responds to branch & customers queries and issues timely, thereby ensuring good service to customers through efficient processing of applications
Co-ordinate with Legal and technical vendors for quick response on the property documents
Coordinate with FCU team or agency for their reports
Ensure customers documents are kept safe till they are handed over to concerned authority
Coordinate with Operations for loan booking, safe keeping of the customer document etc.
Undertake visits in other financial institutions for timely resolution of issues relating customer or staffs of other institution
Engage with customer for any feedback on the products, policy and process
Ensure credit policies and processes are followed effectively by sourcing staffs
Ensure adherence to all regulatory norms with respect to KYC & Documentation, Customer Selection and Sanctioning of loans
Decision on loan applications as per credit approval grid, deviation matrix and bureau matrix
Ensure legal opinions are clearly understood and necessary action taken based on the legal opinion
Ensure completeness of post disbursement documents, follow up for if gaps any
Review branch working areas, negative areas, no-go areas and negative customer list
Ensure that the Issue/ deviations / policy/ process violation are escalated appropriately to the concerned department and supervisors for implementation of penalty matrix.
Attend audit closure meetings to understand identified issues & take necessary corrective measures.
Maintain and update activity trackers – Personal discussions, Quality check of files shadow visits, sample checks, trainings, LUCs, escalations, deviations, branch errors
Maintain up to date knowledge of all the products and the geography
Keep updated about the regulatory norms for secured products
Keep updated about the property document related policies and processes
New products being introduced and new systems being adopted to be learnt quickly and to be adopted
Networking with other NBFCs / Banks to have a deeper understanding of the Industry and its perspectives
Undertake business sub sector study and underwrite cases at field
Ensure necessary feedback is given to supervisors on regular basis about the credit policies, processes and systems for effective and efficient underwriting
Improve the probing skills to identify any issues in the field and report critical findings / observations for necessary action
Imparting training to branch team on Micro Mortgage product’s credit policies, processes and systems, conduct regular trainings on changes / refreshers.
Ensuring visits in branches of other clusters to ensure understanding and learning through experience
