Summary
Position Summary
ANALYST – CXO ODC
A professional having high aspiration and passion for customer service excellence can accomplish their vison in Deloitte. CXO ODC is the vital point of contact for all IT related incidents and service requests. Ability to demonstrate and communicate effectively with the wide variety of people in a dynamic, fast-paced environment, which provides services in professional manner, through email, phone, in person (Walk-in Customers). You need to be highly motivated team player with the skills and ability to manage ambiguity.
Work you’ll do
- Focus on delivering world class customer service to our customers.
- Interface with customers and vendors as required.
- Follow direction of immediate supervisors or managers to implement new process.
- Maintain the Dashboard specific to ODC based on the day to day requirement.
- Religiously work with CXO ODC team/Stakeholders and update all the critical data on the SharePoint and maintain accuracy.
- Work with Offshore Development Center (ODC) team/stakeholders to identify process gaps.
- Help CXO -ODC team in documenting the ODC specific process.
- Help in maintaining ODC specific fortnight report and preparing ODC related PPT etc.,
- Help CXO-ODC team in build audit readiness checklists.
- Help follow up with multiple stakeholders using ODC operational shared mailbox and day to day activities.
- Working with different stakeholders and processing the ODC related invoices.
- Work with immediate supervisor understand and assist on ODC transactional issues
- Help follow up with CXO EUS team & ensure monthly checks are complete and update the dashboard accordingly and share the report with immediate supervisors/Managers
- Help follow up with all stakeholders for all ODC related transactional activities.
- Adhering to existing processes. Documents problems and resolutions for knowledge bases, original equipment manufacturer (OEM) vendors, and service desk tickets. Adheres to policy and Service Level Targets (SLT’s) through accurate recording of service activities, asset transactions, data retention, and PC compliance activities. Performs password resets and workstation management in Active Directory.
- Coordinating with different stakeholders and setting-up calls based on the requirement & sending the MOM’s.
- Help in gathering the required information during the ODC New Setup/Migration/Expansion along with immediate supervisor.
- Assists infrastructure teams (LAN, WAN, Telephony) where local hands on activities are required.
The team
CXO ODC team is proud to be part of Deloitte’s Information Technology Support Services spread across Hyderabad, Mumbai, Bengaluru & Delhi. This team is responsible to accomplish various Offshore Development Center (ODC) Customer support with collaboration with CXO-EUS team to provide world class customer service. This team takes care of managing the ODC’s.
Qualifications
Required:
- B. Tech, BE & Engineering Graduates
- Basic Technical troubleshooting knowledge, Strong SharePoint Design & Microsoft Office (Outlook, Word, Excel, Power Point) and Basic Knowledge on Networking & Security will be an advantage.
Preferred:
- ITIL – Certification
- Microsoft MCITP – Certification
- Basic knowledge of overall network/systems security
Our purpose
Deloitte’s purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities.
Our people and culture
Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our clients' most complex challenges. This makes Deloitte one of the most rewarding places to work.
Professional development
At Deloitte, professionals have the opportunity to work with some of the best and discover what works best for them. Here, we prioritize professional growth, offering diverse learning and networking opportunities to help accelerate careers and enhance leadership skills. Our state-of-the-art DU: The Leadership Center in India, located in Hyderabad, represents a tangible symbol of our commitment to the holistic growth and development of our people. Explore DU: The Leadership Center in India .
Benefits To Help You Thrive
At Deloitte, we know that great people make a great organization. Our comprehensive rewards program helps us deliver a distinctly Deloitte experience that helps that empowers our professionals to thrive mentally, physically, and financially—and live their purpose. To support our professionals and their loved ones, we offer a broad range of benefits. Eligibility requirements may be based on role, tenure, type of employment and/ or other criteria. Learn more about what working at Deloitte can mean for you.
Recruiting tips
From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters.Requisition code: 309592
