Network Support Engineer

Network Support Engineer L2

Role Type: Consultant

About the Role

Network Support Engineer (Level 2)

US Eastern Timezone (EST/EDT)

Key Responsibilities

• Provide

  remote L2 technical support

  for Wi-Fi and network-related issues.
• Troubleshoot and resolve customer problems through

  phone calls, tickets, and remote tools

  .
• Support and maintain networks including

  Wi-Fi, VPN, switches, and basic firewall issues

  .
• Document issues, track progress, and ensure resolution within SLAs.
• Collaborate with senior engineers or vendors when escalation is needed.
• Ensure a

  customer-first approach

  in every interaction.

Skills & Experience

• Hands-on experience in

  Wi-Fi troubleshooting and network support

  .
• Familiarity with

  Active Directory, VPNs, TCP/IP, DHCP, DNS

  , and ticketing tools.
• Strong ability to explain solutions clearly to customers over phone and remote sessions.
• Proficiency in English (spoken and written).
• Prior experience in

  remote IT support or technical helpdesk

  (L1/L2).
• Candidates with

  shorter notice periods (less than 4 weeks, ideally 1–2 weeks)

  will be prioritized.

Preferred (Not Mandatory)

• Exposure to cloud-managed Wi-Fi solutions (Cisco Meraki, Aruba Central, Ruckus).
• Industry certifications (CCNA, CWNA, etc.) are a plus but not required.

What We Offer

• 100%

  remote work aligned with US Eastern Timezone

  .
• Direct exposure to supporting

  enterprise US clients

  .
• Competitive compensation with opportunities to grow into senior roles.
• A collaborative team environment with continuous learning opportunities.