Network Support Engineer

As an IT Support Specialist at our company, your primary responsibility will be to provide technical assistance to local and US employees as well as customers who access our computer systems. You will play a crucial role in installing and configuring software and computer systems, troubleshooting and resolving issues with software or hardware, and guiding colleagues or clients through steps to resolve technical problems. Your analytical skills will be essential in analyzing records and logs to identify trends and potential issues, while your expertise in a variety of software, hardware, and applications will enable you to make informed decisions about new technology for the business. Key Responsibilities: - Install and configure software and computer systems - Troubleshoot and resolve software or hardware issues - Provide technical support to colleagues and clients - Analyze records and logs to identify trends and potential issues - Support the implementation of new solutions or applications - Assist users with password or login problems - Test, evaluate, and make decisions about new technology - Document solutions for common problems and create a knowledge base for self-service Qualifications Required: - Bachelor's degree in computer science or a related field - 5+ years of experience in a technical support role - Network Administrator Certification - Working knowledge of software, hardware, and applications - Strong Active Directory user management knowledge - Expertise in Windows 10/11 support, with some experience in Mac OS, iOS, Chrome OS, and Android support - Experience with Microsoft RDP protocol and remote support software like Logmein, TeamViewer, etc. - Analytical skills to study problems and records and identify solutions - Team-oriented attitude with strong interpersonal communication skills - Ability to manage time and prioritize multiple projects effectively - Good phone and email etiquette This role will require you to have strong communication skills, network administration abilities, software installation proficiency, hardware troubleshooting expertise, and a solid understanding of IT support. Your willingness to solve complex problems and see projects through to completion will be crucial in this position.,