3.0 - 9.0 years

2 - 5 Lacs

bengaluru, karnataka, india

On-site

Responsibilities: Provide exceptional support to Enterprise clients through multiple channels including phone, email, support tickets, chat, and community forums. Clearly document all troubleshooting steps and interaction details to ensure a consistent and high-quality customer support experience. Aim for first-contact resolution of issues, with timely follow-up as necessary. Contribute to the documentation of client IT processes and procedures. Identify trends in user-reported issues and assist in developing solutions for common problems. Create and maintain knowledge base articles for end users, IT partners, and Help Desk staff. Manage and assist in the administration of device management ...

Posted 2 weeks ago

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GSD Specialist Everise Bpo Services

3.0 - 9.0 years

2 - 5 Lacs

delhi, india

On-site

Posted 2 weeks ago

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Network Support Engineer Envision Software Engineering PVT LTD(Core Force India)

5.0 - 9.0 years

0 Lacs

coimbatore, tamil nadu

On-site

As an IT Support Specialist at our company, your primary responsibility will be to provide technical assistance to local and US employees as well as customers who access our computer systems. You will play a crucial role in installing and configuring software and computer systems, troubleshooting and resolving issues with software or hardware, and guiding colleagues or clients through steps to resolve technical problems. Your analytical skills will be essential in analyzing records and logs to identify trends and potential issues, while your expertise in a variety of software, hardware, and applications will enable you to make informed decisions about new technology for the business. Key Res...

Posted 3 weeks ago

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Hiring Technical Support Analyst For Chat Support / Email Support!! Rivera Manpower Services

1.0 - 4.0 years

3 - 4 Lacs

Bengaluru

Work from Office

Warm Greetings, Job Title: Technical Support Chat Process Client: Leading Global Tech Brand Location: Whitefield, Bangalore Shift: US Rotational Shifts (5 Days Working) Job Description: We are hiring Technical Chat Support Executives with prior experience in international chat processes. The role involves providing technical assistance and troubleshooting for Apple products (Mac, iPhone, iPad, etc.) via live chat. This is an excellent opportunity for tech-savvy professionals with strong communication skills and a passion for solving customer issues. Eligibility Criteria: Experience: Minimum 6 months of experience in international chat support (mandatory) Education: Any graduate Skills Requir...

Posted 5 months ago

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International Voice Process Executive , Service Desk Ghrs Training

0.0 - 4.0 years

3 - 6 Lacs

pune

Work from Office

Supervise and mentor the service desk team, ensuring operational, process adherence, client satisfaction, and timely issue resolution. Manage escalations, enhance team capabilities, in rotational shifts. For further details, contact HR - 7620801051 .

Posted Date not available

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