Network Support Specialist

UpTech Solution

0 years

0 Lacs

delhi india

Posted:4 hours ago| Platform:

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Skills Required

network support communication resolve networks vpn firewall escalation troubleshooting tcp ip dhcp cisco certifications compensation collaborative learning

Work Mode

Remote

Job Type

Part Time

Job Description

Network Support Specialist L2

Remote (US Eastern Timezone)

|Consultant

About The Role

We are looking for a

Network Support Engineer (Level 2)

with strong skills in

Wi-Fi and network support

. This role involves providing

remote technical support to US clients

, handling both

inbound and outbound calls

, and resolving issues quickly and effectively.You'll work in the

US Eastern Timezone (EST/EDT)

and engage directly with customers, so strong

English communication skills

are essential.

Key Responsibilities

Provide remote L2 technical support for Wi-Fi and network-related issues.
Troubleshoot and resolve customer problems through phone calls, tickets, and remote tools.
Support and maintain networks including Wi-Fi, VPN, switches, and basic firewall issues.
Document issues, track progress, and ensure resolution within SLAs.
Collaborate with senior engineers or vendors when escalation is needed.
Ensure a customer-first approach in every interaction.

Skills & Experience

Hands-on experience in Wi-Fi troubleshooting and network support.
Familiarity with Active Directory, VPNs, TCP/IP, DHCP, DNS, and ticketing tools.
Strong ability to explain solutions clearly to customers over phone and remote sessions.
Proficiency in English (spoken and written).
Prior experience in remote IT support or technical helpdesk (L2).
Candidates with shorter notice periods (less than 4 weeks) will be prioritized.

Preferred (Not Mandatory)

Exposure to cloud-managed Wi-Fi solutions (Cisco Meraki, Aruba Central, Ruckus).
Industry certifications (CCNA, CWNA, etc.) are a plus but not required.

What We Offer

100% remote work aligned with US Eastern Timezone.
Direct exposure to supporting enterprise US clients.
Competitive compensation with opportunities to grow into senior roles.
A collaborative team environment with continuous learning opportunities.

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