Network Support Specialist

Network Support Specialist

Experience:

Job Location:

Job Type:

Notice Period:

Skills:

Roles and Responsibilities:

• Responsible for Network Implementation including LAN, EFM, WAN & Security domains
• Responsible for responding to technical support calls from SITA customers.
• Implementation, Deployment, L2/L3 Support for network devices, LAN, WAN, Firewall, Network troubleshooting/ configuration etc.
• Experience in troubleshooting Cisco routers, switches & firewalls & EFM.
• Handling CISCO L3 and L2 Devices
• Strong working knowledge of Data center switching e.g., Cisco Nexus, ACI.
• Strong working knowledge of the following routing protocols: BGP, OSPF; and optional for EIGRP, RIP.
• Experience in using WAN circuits, e.g., Metro Ethernet, MPLS. VPLS, IPLC etc.
• Responsible for delivering complex Maintenance and Monitoring activities for different customers.
• Provide L3 Incident Management support through the IC role in case of the main crisis.
• Ensure service continuity by reducing the impact of a disaster or major failure through operational validation of the designed
• Perform network maintenance and system upgrades including service packs, patches, hot fixes and security configurations
• Experience in network automation through scripting languages such as Python Ansible, Jason etc. is a plus.
• Monitor performance and ensure system availability and reliability
• Monitor system resource utilization, trending, and capacity planning
• Ensure that assigned infrastructure at the client site is configured, installed, tested and operational.
• Identify problems and errors prior to or when they occur and log all such incidents in a timely manner with the required level of detail.
• Managing and maintaining the operational integrity of the company's security and data networks and will be required to respond to incidents and alerts and provide occasional out-of-hours technical support.
• Provide remote support to clients.
• Identify the root cause of incidents and problems. Prepare RCA for business-critical incidents and downtime
• Work within established configuration and change management policies to ensure awareness, approval and success of changes made to the network infrastructure
• Schedule updates for customer services.
• Perform troubleshooting and incident management for high-priority issues and ensure that they are resolved within the timeframes set by service level agreements.
• Handle customers technical enquiries as well as service-related enquiries.
• Provide insights and recommendations regarding customers networks and their optimization.
• Support knowledge sharing and training, both internally and with customer teams.
• Perform the role of operations specialist during the shift to monitor SLA/ OLA and ensure all measures are taken to avoid breaches

Goals and deliverables

• 4 to 9 years of experience in the Information Technology / Telecom Industry.
• Strong customer focus, able to respond quickly and effectively to customers requests, and able to adapt to a fast-changing customer landscape and challenges.
• Must have experience to work in a 24*7 support environment.
• Hands-on experience with monitoring, Network diagnostic and analytics tools
• Experience working with virtual and remote team members and stakeholders
• Excellent analytical and problem-solving abilities.
• Excellent data presentation and reporting skills.
• Working Experience on enterprise customers projects: Network & Security Solutions
• Must have a strong understanding of Firewalls Architecture with hands-on experience.
• Must have strong experience with Complex Routing & Switching Environments
• Must possess strong experience with Virtualization Technologies
• Good problem-solving skills
• Good at organizing and multitasking
• Able to explain technical problems in simple terms
• Strong troubleshooting and problem-solving skills
• Strong Customer Support and interpersonal skills are required
• Ability to work independently is critical
• Experience in implementing network patches
• Degree or equivalent experience in Engineering, Computer Technologies, or Business
• Change management/ Project Management knowledge (ITIL knowledge is a plus)
• Strong communication & Analytical skills
• Quality and process-oriented
• Excellent verbal and written communication skills at all levels.
• Results-oriented, high energy, self-motivated.
• Proficiency in English is a must, and knowledge of French/Spanish and/or German is considered an asset

Certifications :

• CCNA (Mandatory) , CCNP (Advanced level)
• JNCIA
• PCNSA/
• ITILV4

Share resume to [HIDDEN TEXT]