Service Assurance Manager - Global Business Airtel

8.0 - 13.0 years

10 - 19 Lacs

gurugram

Work from Office

Role & responsibilities Identify and Deploy Measures to Improve Service Level for customer leading to increased recurring revenue. Customer engagements MBR/QBR-- Develop & Nurture Relationships with relevant people at Client Organization Account wise Network KPI tracking - Undertake Periodic Reviews of Customer network Performance. Shore up recurring revenue opportunities. Closing customer escalations end to end . Forecasting Churn and Revenue Retention Understanding of Network architecture Understanding of Solutions provided Driving SIPs for key KPI improvement Ensures right health (flaps) of critical & high value services Planning for configuring solutions basis customer’s requirements Pre...

Posted 22 hours ago

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Network Support Specialist Mars Data Insights

4.0 - 9.0 years

0 Lacs

gurugram, haryana, india

Remote

Mars Data hiring fulltime Network Support Specialist multiple positions in Gurgaon location (Hybrid) Experience: 4 to 9 Years Job Location: Gurgaon Job Type: Fulltime /Hybrid Notice Period: Immediate to 30 Days Skills: Core Areas: LAN, EFM, WAN & Security domains , Routing, switching, and firewall security, Must-have hands-on experience with: Palo Alto firewalls, Cisco ASA, Deep understanding of: Routing protocols: OSPF, BGP, EIGRP, Switching protocols: STP, VTP, HSRP, VRRP, Certifications: CCNA mandatory, CCNP beneficial, SD-WAN exposure is a plus Roles and Responsibilities: Responsible for Network Implementation including LAN, EFM, WAN & Security domains Responsible for responding to techn...

Posted 1 day ago

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Associate Customer Service Engineer Orange Business Services

0.0 - 3.0 years

2 - 5 Lacs

Gurugram

Work from Office

RESPONSIBILITIES Customer ticket acknowledgement (responsive mode) Reception and qualification Analysis of the customers request by describing the incident in coherence with the elements of the contract Evaluate the importance of the incident to the customer and assigning the processing priority Record Signaling in the OCEANE- Ticketing information system 1 st and second level analysis on tickets Respond to all escalations on a timely manner in line with the Incident Handling Policy Provide updates to the customers per the Incident Handling guidelines Updates include managing updates notifications, Email and Telephone communication Document all troubleshooting and incident management actions...

Posted 3 months ago

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