Network Support Engineer

IT Administrator (Network & Hardware/Software)

Job Description

We are seeking a highly skilled and proactive IT Administrator to manage and maintain our company's IT infrastructure, ensuring seamless operations and robust security. This role is crucial for our daily business activities and requires expertise in both network administration and hardware/software management. The ideal candidate will be based in Zirakpur, Punjab, and possess a strong problem-solving mindset with excellent communication skills.

Key Responsibilities:

• Network Administration:
• Network Setup & Configuration: Install, configure, and maintain local area networks (LANs), wireless local area networks (WLANs), and wide area networks (WANs).
• Router & Switch Management: Configure and troubleshoot network routers, switches, and firewalls (e.g., Mikrotik, Cisco, TP-Link).
• VPN Management: Set up and manage VPN connections for secure remote access.
• Network Security: Implement and enforce network security policies, including firewall rules, intrusion detection/prevention systems, and access controls.
• Monitoring & Optimization: Monitor network performance, identify bottlenecks, and implement solutions to optimize network speed and reliability.
• IP Address Management: Manage and allocate IP addresses effectively.
• Cabling & Connectivity: Troubleshoot and resolve cabling issues, ensure proper network connectivity.
• Hardware Administration:
• Procurement & Installation: Assist in the procurement of new hardware (desktops, laptops, servers, printers, scanners, network devices) and perform their setup and installation.
• Maintenance & Repair: Conduct routine maintenance, diagnostics, and repairs of computer hardware components.
• Troubleshooting: Diagnose and resolve hardware-related issues for desktops, laptops, printers, and other peripherals.
• Inventory Management: Maintain an accurate inventory of all IT hardware assets.
• Backup & Recovery Hardware: Manage and troubleshoot hardware related to data backup solutions.
• Software Administration:
• Operating Systems: Install, configure, and troubleshoot various operating systems (Windows, Linux, macOS).
• Application Management: Install, update, and manage essential business applications (e.g., Microsoft Office Suite, CRM software, accounting software).
• Antivirus & Security Software: Implement, manage, and monitor antivirus and anti-malware solutions across all systems.
• Software Licensing: Ensure compliance with all software licensing agreements.
• User Account Management: Create, modify, and delete user accounts and manage permissions across various systems and applications.
• Data Backup & Recovery: Implement and manage data backup strategies and perform data recovery as needed.
• System Maintenance & Support:
• Help Desk Support: Provide first-level and second-level technical support to end-users for all IT-related issues (hardware, software, network).
• Preventive Maintenance: Schedule and perform regular system checks, updates, and clean-ups to ensure optimal performance.
• Documentation: Maintain comprehensive documentation of network configurations, system settings, inventory, and troubleshooting procedures.
• Security Best Practices: Enforce IT security policies and educate users on best practices for data security and privacy.
• Vendor Coordination: Liaise with external IT vendors and service providers for specialized support or equipment.

Qualifications:

• Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent practical experience.
• Minimum of 3 years of hands-on experience in IT administration, encompassing both network and hardware/software management.
• Proven expertise in network administration:
• Strong understanding of TCP/IP, DNS, DHCP, VPN, VLANs.
• Experience with configuring and troubleshooting routers, switches (e.g., Mikrotik, Cisco, D-Link, TP-Link), and firewalls.
• Knowledge of network security principles and practices.
• Proficiency in hardware troubleshooting and maintenance for desktops, laptops, servers, and peripherals.

Job Type: Full-time

Pay: ₹28,000.00 - ₹30,000.00 per month

Work Location: In person