Network Support Engineer

Job Title:

Location:

About the Opportunity:

Network Support Division

If you’re passionate about troubleshooting, enjoy solving intricate network issues, and want to strengthen your technical depth in next-generation network infrastructure, this is an ideal opportunity to grow your career.

Key Responsibilities:

• Deliver high-quality remote network support to enterprise customers, ensuring timely and effective issue resolution
• Diagnose and troubleshoot complex routing, switching, wireless, and security problems across LAN and WAN environments
• Support and resolve incidents related to DNS Security, VPN, and SD-WAN
• Collaborate with global engineering teams to escalate and document product issues, driving improvement and innovation
• Create and maintain technical documentation and knowledge base content
• Contribute to continuous process improvement within the Network Support Division

Desirable Certifications:

• Cisco (CCNA, CCNP, CCIE) or Juniper (JNCIA, JNCIS, JNCIP) in

  Routing & Switching or Wireless

Required Skills & Experience:

• Excellent English communication skills. Clear, respectful, and proactive communication is essential to maintaining strong client and customer relationships.
• Strong technical knowledge across

  Routing, Switching, and Wireless (LAN/WAN)

• Experience supporting

  DNS Security, VPN, and SD-WAN

  solutions
• Proven troubleshooting and analytical ability within large-scale enterprise networks
• Strong documentation and collaboration skills
• Self-driven, reliable, and adaptable to remote working environments

Benefits:

• Fully remote position within India
• Work with cutting-edge, in-house developed networking technology
• Join a company that values deep technical expertise and continuous learning
• Competitive salary and benefits
• Opportunity to contribute to a growing, global support function

If interested, please submit an updated resume.