Implementation EngineerBrennan. Where true performance thrives.
At Brennan, we believe that
how technology is delivered is every bit as important as
what the technology is. We focus on creating real and relevant value for customers with solutions that fit their specific needs and always reflect their true interests. It’s a claim backed by our
True Performance System
- a way of working engineered to get us closer, and deliver better, for our customers and their actual experience of technology.
Why join Brennan
True performance for our customers starts with a true belief in our people.It’s why we’ve structured our business to help our teams, and their talents, shine bright. It's why we’ve created a workplace where people of all backgrounds, beliefs and experiences are welcomed and empowered. And it’s why we’ve built an organisation where real innovation makes a genuine impact and generates true rewards for our team members.
True rewards
In addition to competitive remuneration, Brennan offers extensive benefits, including:
- Training and certification bonuses
- Culture Awards that recognise excellence
- Brennan Daredevils - our annual, all-expenses paid trip awarded to our top performers and outstanding contributors
- Vibrant, fun social activities.
- An environment that embraces learning and development
The Role
In this position, this key role within Brennan’s Managed Network - Implementation Team is to provide technical ownership and support to Brennan Managed Network clients, Brennan IT Provisioning coordinators, Transition Manager / Project Manager, and staff. To work both internally and directly with clients to deploy and commission new Managed Voice and Data services. To continuously improve the Efficiency and Excellence of Service Delivery as measured by Client Satisfaction ratings
Role Responsibilities
- Responsible for configuration and implementation of Voice and Data services
- Network change, migration, cutover implementation
- Maintaining accurate and up-to-date technical documentation related to the implementation / change executed.
- Full knowledge of Brennan IT systems, core network, and complex customers network setup.
- Ensure achievement of contracted levels of performance by the proactive surveillance, event control and escalation management of performance related incidents.
- Act as point of technical contact for client and internal requests
- The position is expected to meet all agreed SLA metrics as contracted by Brennan IT and to minimize service impacts to customers within established cost parameters.
- Close collaboration with Provisioning, Project Coordinators / Managers, & Clients.
Key Competencies and Qualifications required
- 5+ yrs. of extensive experience in technical network Implementation / support role preferably in Managed Services or Telco environment
- Intrinsic industry based technical aptitude (Example, TCP / IP and Application layer protocols)
- Extensive design and implementation experience on multiple networking platforms and technologies (Fortinet, Cisco, Huawei, etc.)
- Good knowledge on network access technologies (NBN, Ethernet, IP Internet, 4G/5G)
- Good implementation experience on networking protocols (SNMP, DHCP, DNS, HSRP, VRRP etc.), routing protocols (EIGRP, OSPF, ISIS, BGP etc.), switching protocols like VLAN, Trunking, Dot1x, STP etc.), MPLS, QOS and other advanced network technologies.
- Good implementation experience on network security platforms and technology on one or more of the following platforms (Fortinet - Essentials, Cisco ASA, Juniper, Sophos, Palo Alto, Meraki MX, Checkpoint), wireless technology (Cisco Meraki - Essential, Ubiquiti, HP Aruba, Fortinet) and basic knowledge on Voice technology (Cisco UC)
- Good knowledge on GRE, IPSEC VPN’s, NAT/PAT
- Strong communications skills.
- Passion and focus for customer service.
- End to End ownership and accountability for the implementation and execution of projects.
- Good coordination skills and ability to multitask.
- Good knowledge on ITSM Tools & Processes.
- Willing to work in shifts.
Desirable:
- Experience in working with managed services or telecommunication provider.
- ITIL Service Intermediate / Expert accreditation
- Bachelor’s Degree Or relevant experience & proficiency
- CCNA (Must be Valid) and CCNP in Routing & Switching (At least 1 Paper Must be completed)
- CCIE (Written) or equivalent in Routing & Switching or Security
Brennan
is an equal opportunity employer.
