National Expert Training Manager

Functional Reporting: Head- Expert Sales & Customer Marketing

Administrative Reporting: NA

Location: ZCP

Role Purpose:

The National Expert Training Manager will be responsible for designing, delivering, and monitoring the Expert Sales Force capability-building agenda across India. This role will focus on driving medical and brand science proficiency, enhancing in-clinic effectiveness, and instilling Zydus Wellness Selling Skills Model through a structured learning ecosystem. The role will play a key part in nurturing a coaching culture, building high-impact field teams, and ensuring sustained performance through development interventions aligned with business goals

Key Accountabilities/ Responsibilities:

1. Training Design & Execution

• New Hire Induction:




• Training Needs Assessment:




• Capability Development:




• Virtual & Hybrid Learning Models:

2. Field Coaching & Joint Working

• On-the-Job Coaching:




• Performance Feedback:




• Sustain Training Impact:

3. Compliance, Governance & Engagement

• SOP & Compliance Training:




• Knowledge & Communication:




• Employee Engagement:

4. Strategic Collaboration

• Stakeholder Partnership:




• Brand Team Support:




• Recruitment & Onboarding:

Key Deliverables

• Design and execute national learning calendar and capability-building programs for Expert Sales team


• Enhance in-clinic effectiveness and scientific detailing through consistent coaching and training


• Institutionalize coaching culture and performance-based development


• Support sales force morale, reduce attrition, and boost engagement via learning-led enablement


• Ensure 100% training compliance on SOPs, HCP interaction policies, and product knowledge

Key Interactions

Internal:

• National and Zonal Expert Business Managers


• Area Expert Business Managers (AEBMs)


• Expert Business Executives (EBEs)


• Expert Customer Marketing & Brand Teams


• Human Resources


• Compliance Team

External:

• Training Vendors & Consultants


• HCP Experts (for module validation)


• Virtual Learning Technology Partners

Key Dimensions

• Learning Strategy Design & Execution


• Coaching Culture Development


• Field Team Enablement & Performance Improvement


• Compliance & Knowledge Governance

Educational Qualifications

• Graduate/Postgraduate in Pharmacy or Biological Sciences


• Additional certifications in Learning & Development (preferred)

Experience (Type & Nature)

• 10 15 years of experience in the pharmaceutical industry / FMCG Expert function


• Minimum 2 years of experience as a training manager (preferably in Expert/Field Force training roles)

  Functional Reporting: Head- Expert Sales & Customer Marketing

  Administrative Reporting: NA

  Location: ZCP

  Role Purpose:

  The National Expert Training Manager will be responsible for designing, delivering, and monitoring the Expert Sales Force capability-building agenda across India. This role will focus on driving medical and brand science proficiency, enhancing in-clinic effectiveness, and instilling Zydus Wellness Selling Skills Model through a structured learning ecosystem. The role will play a key part in nurturing a coaching culture, building high-impact field teams, and ensuring sustained performance through development interventions aligned with business goals

  Key Accountabilities/ Responsibilities:

  1. Training Design & Execution




• New Hire Induction:




• Training Needs Assessment:




• Capability Development:




• Virtual & Hybrid Learning Models:




• 2. Field Coaching & Joint Working




• On-the-Job Coaching:




• Performance Feedback:




• Sustain Training Impact:




• 3. Compliance, Governance & Engagement




• SOP & Compliance Training:




• Knowledge & Communication:




• Employee Engagement:



• 
  

  4. Strategic Collaboration




• Stakeholder Partnership:




• Brand Team Support:




• Recruitment & Onboarding:




• Key Deliverables



• Design and execute national learning calendar and capability-building programs for Expert Sales team


• Enhance in-clinic effectiveness and scientific detailing through consistent coaching and training


• Institutionalize coaching culture and performance-based development


• Support sales force morale, reduce attrition, and boost engagement via learning-led enablement


• Ensure 100% training compliance on SOPs, HCP interaction policies, and product knowledge



• Key Interactions

  Internal:



• National and Zonal Expert Business Managers


• Area Expert Business Managers (AEBMs)


• Expert Business Executives (EBEs)


• Expert Customer Marketing & Brand Teams


• Human Resources


• Compliance Team



• External:



• Training Vendors & Consultants


• HCP Experts (for module validation)


• Virtual Learning Technology Partners



• Key Dimensions



• Learning Strategy Design & Execution


• Coaching Culture Development


• Field Team Enablement & Performance Improvement


• Compliance & Knowledge Governance



• Educational Qualifications



• Graduate/Postgraduate in Pharmacy or Biological Sciences


• Additional certifications in Learning & Development (preferred)



• Experience (Type & Nature)



• 10 15 years of experience in the pharmaceutical industry / FMCG Expert function


• Minimum 2 years of experience as a training manager (preferably in Expert/Field Force training roles)