Role Purpose:
The National Expert Training Manager will be responsible for designing, delivering, and monitoring the Expert Sales Force capability-building agenda across India. This role will focus on driving medical and brand science proficiency, enhancing in-clinic effectiveness, and instilling Zydus Wellness Selling Skills Model through a structured learning ecosystem. The role will play a key part in nurturing a coaching culture, building high-impact field teams, and ensuring sustained performance through development interventions aligned with business goals
Key Accountabilities/ Responsibilities:
1. Training Design Execution
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New Hire Induction:
Lead onboarding programs for new Expert team (XSEs) and Managers covering medical science, brand knowledge, and Zydus Wellness Selling Skills Model. -
Training Needs Assessment:
Work closely with Zonal Managers and Expert Marketing Leadership to identify zonal and national learning needs and design need-based training interventions. -
Capability Development:
Create and deliver customized training interventions for new and existing field teams including XSEs, AEBMs, and ZEBMs to improve in-clinic engagement, scientific communication, and recommendation generation. -
Virtual Hybrid Learning Models:
Use digital platforms to plan and deliver virtual training sessions and blended learning modules for continuous capability enhancement.
2. Field Coaching Joint Working
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On-the-Job Coaching:
Facilitate field development by jointly working with Managers and XSEs to assess and coach for best-in-class HCP engagement and in-clinic effectiveness. -
Performance Feedback:
Provide structured feedback to Field Managers post-coaching and joint working; collaborate with stakeholders to create actionable improvement plans. -
Sustain Training Impact:
Enable first-line managers in reinforcing training inputs through regular coaching, monitoring of field execution quality, and feedback loops.
3. Compliance, Governance Engagement
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SOP Compliance Training:
Conduct periodic training on Expert SOPs, ethical HCP interaction protocols, and compliance guidelines to ensure regulatory adherence across the sales team. -
Knowledge Communication:
Circulate scientific updates, brand knowledge, and value-driven communication to reinforce learning, improve medical depth, and increase field confidence. -
Employee Engagement:
Support National Expert Lead in building a positive and high-engagement learning culture that contributes to higher morale and lower attrition.
4. Strategic Collaboration
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Stakeholder Partnership:
Align with Zonal Leadership, Expert Marketing, HR, and Field Managers for designing, executing, and evaluating training effectiveness across regions. -
Brand Team Support:
Partner with marketing during cycle meetings, brand briefings, and knowledge rollouts to ensure strong message alignment and field readiness. -
Recruitment Onboarding:
Participate in recruitment programs and ensure successful onboarding of new hires through structured learning journeys.
Key Deliverables
- Design and execute national learning calendar and capability-building programs for Expert Sales team
- Enhance in-clinic effectiveness and scientific detailing through consistent coaching and training
- Institutionalize coaching culture and performance-based development
- Support sales force morale, reduce attrition, and boost engagement via learning-led enablement
- Ensure 100% training compliance on SOPs, HCP interaction policies, and product knowledge
Key Interactions
Internal:
- National and Zonal Expert Business Managers
- Area Expert Business Managers (AEBMs)
- Expert Business Executives (EBEs)
- Expert Customer Marketing Brand Teams
- Human Resources
- Compliance Team
External:
- Training Vendors Consultants
- HCP Experts (for module validation)
- Virtual Learning Technology Partners
Key Dimensions
- Learning Strategy Design Execution
- Coaching Culture Development
- Field Team Enablement Performance Improvement
- Compliance Knowledge Governance
Classroom Training, Trainer, Trainingnan
