Company Description KYW Tech Private Limited, established in December 2022 and headquartered in Delhi, is a registered MSME with the Government of India and a recognized startup under DPIIT. We are committed to pushing the boundaries of innovation, delivering exceptional value, and contributing to technological advancement. Our dedicated team collaborates to address diverse client needs, ensuring every project reflects our passion for excellence. Join us on our quest to shape the future through technology and let KYW Tech be your trusted partner in achieving digital success. Role Description This is a contract role for an MS Dynamics Navision Support Specialist. The specialist will be responsible for providing technical support, troubleshooting issues, offering customer support, and performing regular system maintenance. The role is hybrid, based in Hyderabad, allowing for some work from home. Key Responsibilities Solution Design & Configuration Gather and analyze business requirements through stakeholder interviews and process reviews. Design functional solutions within Microsoft Dynamics NAV to address identified business needs. Configure NAV modules (e.g., Finance, Sales, Purchasing, Warehouse, Manufacturing) in alignment with best practices. NAV Implementation & Upgrades Plan and execute NAV implementations, migrations, and upgrades, including testing, training, and post-go-live support. Collaborate with project managers and technical consultants to ensure successful end-to-end solution delivery. Process Optimization Evaluate existing business processes, identify gaps, and propose improvements to enhance efficiency and accuracy. Work closely with cross-functional teams (Finance, Supply Chain, IT, etc.) to streamline workflows and ensure system enhancements align with overall business goals. User Support & Training Provide end-user support and troubleshooting for NAV-related issues. Create and deliver training materials and workshops to increase user adoption and proficiency. Documentation & Governance Maintain clear, detailed documentation of functional requirements, configurations, and customizations. Adhere to and help develop governance processes to ensure data integrity and system compliance. Stakeholder Management Act as the primary liaison between business stakeholders and the technical team, translating business requirements into system specifications. Communicate project status, risks, and opportunities to leadership and stakeholders. Education & Experience Bachelor"s degree in Business Administration, Information Systems, or related field; or equivalent work experience. 6+ years of experience working as a Functional Consultant or Business Analyst with Microsoft Dynamics NAV (Navision). Experience with multiple NAV implementations, upgrades, or migrations. Technical & Functional Skills In-depth knowledge of core NAV modules such as Finance, Manufacturing, Sales, Purchasing, and Inventory Management. Strong understanding of NAV setup, configuration, and customization capabilities. Proficient in analyzing and mapping business processes to NAV functionalities. Familiarity with SQL databases, basic scripting, or extension development is a plus. Soft Skills Excellent communication and presentation skills, with the ability to convey technical concepts to non-technical audiences. Strong analytical and problem-solving abilities, able to quickly address complex issues and propose pragmatic solutions. Proven track record of stakeholder management and collaboration across diverse teams. Ability to mentor junior consultants and lead functional workstreams effectively. Show more Show less