1616 Mortgage Jobs - Page 47

The Credit Manager - Home Loans role at IndusInd Bank involves overseeing key operations, ensuring compliance, and driving business growth. Responsibilities include managing customer interactions, improving service efficiency, and coordinating with various teams to achieve operational excellence. The ideal candidate should possess strong analytical skills, excellent communication, and a proactive approach to problem-solving. Prior experience in a similar role is preferred. Candidates must demonstrate leadership qualities and adaptability to dynamic banking environments. This position offers a great opportunity to grow within the banking sector.

The Credit Manager - Home Loans role at IndusInd Bank involves overseeing key operations, ensuring compliance, and driving business growth. Responsibilities include managing customer interactions, improving service efficiency, and coordinating with various teams to achieve operational excellence. The ideal candidate should possess strong analytical skills, excellent communication, and a proactive approach to problem-solving. Prior experience in a similar role is preferred. Candidates must demonstrate leadership qualities and adaptability to dynamic banking environments. This position offers a great opportunity to grow within the banking sector.

The Credit Manager - LAP role at IndusInd Bank involves overseeing key operations, ensuring compliance, and driving business growth. Responsibilities include managing customer interactions, improving service efficiency, and coordinating with various teams to achieve operational excellence. The ideal candidate should possess strong analytical skills, excellent communication, and a proactive approach to problem-solving. Prior experience in a similar role is preferred. Candidates must demonstrate leadership qualities and adaptability to dynamic banking environments. This position offers a great opportunity to grow within the banking sector.

About Client : Hiring for one of our multinational corporations! Job Title : Live Underwriters Qualification : Any Graduate or Above Relevant Experience : 5 to 10 Years Must Have Skills : 1. Live underwriting 2. 4Cs 3.Capital 4.Collateral 5.Capacity 6.Credit & Income 7.Residential Underwriting Good To Have Skills : 1. US Live Underwriting Roles and Responsibilities : 1. The Conventional Underwriter reviews, conditions and underwrites mortgage loans in accordance with established policies and procedures and appropriate guidelines; examines all documentation for accuracy and completeness. Job Roles and Responsibilities 2. Review and analyze the mortgage loan application to ensure eligibility, accuracy, completeness, and compliance with internal and regulatory guidelines to minimize risk factors. 3. Review all required loan data, reports, and inspections to ensure the collateral is acceptable to investor and the company. 4. Responsible for making independent decisions regarding acceptance and risk of loans according to HUD, company, and investor guidelines. 5. Provides final approval underwriting of mortgage loans. 6. Completes all required paperwork and forms in a timely and accurate manner; prepares required forms. 7. Sign off conditions in a timely manner set by management. 8. Work with staff and management to find solutions on escalated loans. 9. May be requested to make recommendations for improving Internal Audits policies and practices. 10. Manage loans by using all functions of Encompass. 11. Effectively communicate underwriting decisions with processors and advisors 12. Maintain a high level of customer service and communication with other departments. 13. Other duties as assigned. Location : Bangalore CTC Range : Up to 15.5 LPA (Lakhs Per Annum) Notice period : Immediate - 15 Days Shift Timing : US Shift Mode of Interview : Walkin only Mode of Work : Work From Office -- Thanks & Regards, Darini HR Analyst Black and White Business Solutions Pvt Ltd Bangalore, Karnataka, INDIA. Direct Number: 080-67432432 | WhatsApp 9591269435 darini@blackwhite.in | www.blackwhite.in *************Please refer your Friends***************

Driving recruitment, training, and activation of agents Monitor agent business performance to ensure activation Generation of leads to drive sales, ensuring achievement of targets Follow up on policy renewals Increasing product awareness among agents Required Candidate profile - Basic understanding of Sales - Be ready to visit the client's place - Graduation Perks and benefits - Attractive Incentive - On the go training

Tata AIA Life Insurance Company Ltd. is looking for Executive - Agency Business Associates to join our dynamic team and embark on a rewarding career journey. Assisting with the preparation of operating budgets, financial statements, and reports. Processing requisition and other business forms, checking account balances, and approving purchases. Advising other departments on best practices related to fiscal procedures. Managing account records, issuing invoices, and handling payments. Collaborating with internal departments to reconcile any accounting discrepancies. Analyzing financial data and assisting with audits, reviews, and tax preparations. Updating financial spreadsheets and reports with the latest available data. Reviewing existing financial policies and procedures to ensure regulatory compliance. Providing assistance with payroll administration. Keeping records and documenting financial processes.

Dear Candidate, We are hiring for US Mortgage Underwriting Chennai Location. Any graduate can apply (To Confirm Please Drop a Whatsapp or call on 9821610745 Anjali ) ( In case The Number Is Busy, Please Drop A Whatsapp @ 9821610745 Anjali ) Perform & manage quality control reviews of residential loan files in accordance with customer quality control policies and procedures and accepted quality control standards. Will be also responsible for managing the daily operations along with client handling who should be well versed and certified underwriter in the Mortgage domain In depth knowledge of GSE, Fannie mae, Freddie Mac guidelines and requirements Expert in Mortgage lender's policies, guidelines and procedures (loan to value, debt to income, collateral review, compliance review) Should have experience in Analyze Income & employment, credit strength, property appraisal, check over debt to Income (DTI) and Loan to value (LTV)and all other information pertinent to the credit decision process on each mortgage application, as presented by the applicant Knowledge to validate that a prospective mortgagors loan application adheres to the Investors, Secondary Investors (Fannie & Freddie) and guidelines of applicable government agencies to approve the loan Review loan files for completeness and accuracy Confirm application information against all documents within the file Analyze all credit documents, including, but not limited to, mortgage applications, credit history and income documents, title documents, appraisals and all applicable compliance documents. Should have experience in Income Calculations Review the eligibility of Property, Borrowers Evaluate debt ratio, loan-to-value ratios, credit score, property valuation Identify risk factors, including fraud red flags to determine or verify misrepresentation Condition files for missing/ supporting documentation as needed Complete required trainings and assessments Knowledge in Commercial Real Estate will be an added advantage High level understanding of US Real Estate, Mortgage, Commercial Mortgage Servicing, loan agreements and documentation Ability to build & motivate teams Ability to manage Client escalations and Client relationships Team mentoring & coaching individual associates who may fall below desired performance Continuously contribute towards process improvement Hold relevant experience (To Confirm Please Drop a Whatsapp or call on 9821610745 Anjali ) ( In case The Number Is Busy, Please Drop A Whatsapp @ 9821610745 Anjali ) Regards SPARK CONSULTANCY

Dear Candidate, We are hiring for US Mortgage Underwriting Chennai Location. Any graduate can apply (To Confirm Please Drop a Whatsapp or call on 9821610745 Anjali ) ( In case The Number Is Busy, Please Drop A Whatsapp @ 9821610745 Anjali ) Perform & manage quality control reviews of residential loan files in accordance with customer quality control policies and procedures and accepted quality control standards. Will be also responsible for managing the daily operations along with client handling who should be well versed and certified underwriter in the Mortgage domain In depth knowledge of GSE, Fannie mae, Freddie Mac guidelines and requirements Expert in Mortgage lender's policies, guidelines and procedures (loan to value, debt to income, collateral review, compliance review) Should have experience in Analyze Income & employment, credit strength, property appraisal, check over debt to Income (DTI) and Loan to value (LTV)and all other information pertinent to the credit decision process on each mortgage application, as presented by the applicant Knowledge to validate that a prospective mortgagors loan application adheres to the Investors, Secondary Investors (Fannie & Freddie) and guidelines of applicable government agencies to approve the loan Review loan files for completeness and accuracy Confirm application information against all documents within the file Analyze all credit documents, including, but not limited to, mortgage applications, credit history and income documents, title documents, appraisals and all applicable compliance documents. Should have experience in Income Calculations Review the eligibility of Property, Borrowers Evaluate debt ratio, loan-to-value ratios, credit score, property valuation Identify risk factors, including fraud red flags to determine or verify misrepresentation Condition files for missing/ supporting documentation as needed Complete required trainings and assessments Knowledge in Commercial Real Estate will be an added advantage High level understanding of US Real Estate, Mortgage, Commercial Mortgage Servicing, loan agreements and documentation Ability to build & motivate teams Ability to manage Client escalations and Client relationships Team mentoring & coaching individual associates who may fall below desired performance Continuously contribute towards process improvement Hold relevant experience (To Confirm Please Drop a Whatsapp or call on 9821610745 Anjali ) ( In case The Number Is Busy, Please Drop A Whatsapp @ 9821610745 Anjali ) Regards SPARK CONSULTANCY

Dear Candidate, We are hiring for US Mortgage Underwriting Chennai Location. Any graduate can apply (To Confirm Please Drop a Whatsapp or call on 9821610745 Anjali ) ( In case The Number Is Busy, Please Drop A Whatsapp @ 9821610745 Anjali ) Perform & manage quality control reviews of residential loan files in accordance with customer quality control policies and procedures and accepted quality control standards. Will be also responsible for managing the daily operations along with client handling who should be well versed and certified underwriter in the Mortgage domain In depth knowledge of GSE, Fannie mae, Freddie Mac guidelines and requirements Expert in Mortgage lender's policies, guidelines and procedures (loan to value, debt to income, collateral review, compliance review) Should have experience in Analyze Income & employment, credit strength, property appraisal, check over debt to Income (DTI) and Loan to value (LTV)and all other information pertinent to the credit decision process on each mortgage application, as presented by the applicant Knowledge to validate that a prospective mortgagors loan application adheres to the Investors, Secondary Investors (Fannie & Freddie) and guidelines of applicable government agencies to approve the loan Review loan files for completeness and accuracy Confirm application information against all documents within the file Analyze all credit documents, including, but not limited to, mortgage applications, credit history and income documents, title documents, appraisals and all applicable compliance documents. Should have experience in Income Calculations Review the eligibility of Property, Borrowers Evaluate debt ratio, loan-to-value ratios, credit score, property valuation Identify risk factors, including fraud red flags to determine or verify misrepresentation Condition files for missing/ supporting documentation as needed Complete required trainings and assessments Knowledge in Commercial Real Estate will be an added advantage High level understanding of US Real Estate, Mortgage, Commercial Mortgage Servicing, loan agreements and documentation Ability to build & motivate teams Ability to manage Client escalations and Client relationships Team mentoring & coaching individual associates who may fall below desired performance Continuously contribute towards process improvement Hold relevant experience (To Confirm Please Drop a Whatsapp or call on 9821610745 Anjali ) ( In case The Number Is Busy, Please Drop A Whatsapp @ 9821610745 Anjali ) Regards SPARK CONSULTANCY

Dear Candidate, We are hiring for US Mortgage Underwriting Chennai Location. Any graduate can apply (To Confirm Please Drop a Whatsapp or call on 9821610745 Anjali ) ( In case The Number Is Busy, Please Drop A Whatsapp @ 9821610745 Anjali ) Perform & manage quality control reviews of residential loan files in accordance with customer quality control policies and procedures and accepted quality control standards. Will be also responsible for managing the daily operations along with client handling who should be well versed and certified underwriter in the Mortgage domain In depth knowledge of GSE, Fannie mae, Freddie Mac guidelines and requirements Expert in Mortgage lender's policies, guidelines and procedures (loan to value, debt to income, collateral review, compliance review) Should have experience in Analyze Income & employment, credit strength, property appraisal, check over debt to Income (DTI) and Loan to value (LTV)and all other information pertinent to the credit decision process on each mortgage application, as presented by the applicant Knowledge to validate that a prospective mortgagors loan application adheres to the Investors, Secondary Investors (Fannie & Freddie) and guidelines of applicable government agencies to approve the loan Review loan files for completeness and accuracy Confirm application information against all documents within the file Analyze all credit documents, including, but not limited to, mortgage applications, credit history and income documents, title documents, appraisals and all applicable compliance documents. Should have experience in Income Calculations Review the eligibility of Property, Borrowers Evaluate debt ratio, loan-to-value ratios, credit score, property valuation Identify risk factors, including fraud red flags to determine or verify misrepresentation Condition files for missing/ supporting documentation as needed Complete required trainings and assessments Knowledge in Commercial Real Estate will be an added advantage High level understanding of US Real Estate, Mortgage, Commercial Mortgage Servicing, loan agreements and documentation Ability to build & motivate teams Ability to manage Client escalations and Client relationships Team mentoring & coaching individual associates who may fall below desired performance Continuously contribute towards process improvement Hold relevant experience (To Confirm Please Drop a Whatsapp or call on 9821610745 Anjali ) ( In case The Number Is Busy, Please Drop A Whatsapp @ 9821610745 Anjali ) Regards SPARK CONSULTANCY

, Dear Aspirants , we are hiring for Financial sector for the various positions (RO,SRO,RM,BSO) we need minimum 1.0 Year to 3.0 Years work experience into any field sales or Banking,Non Banking sales Experience: 1.Min 1.0 Year to 3.0 years work experience in any field sales .( Banking products, HL, LAP, Gold loan, Personal loan, Business loans etc.) Qualification : Any Graduation. CTC : up to 4.0 LPA.(Petrol allowances also providing ) NOTE : if candidate have more than 4 to 5 years work experience in LAP,HL, candidate going to achieve decent hike on CTC. Location :Hyderabad, Vizag, Vijayawada, Mahabubnagar, Karimnagar, Warangal, Tadipatri, Palamaneru,Tirupati ,Kavali ,Ongole ,SangaReddy, Kamareddy, Husnabad, Nalgonda,Miryalaguda , Medak ,Zaheerabad,kalwakurthy. for more information, please reach out - Venkat -9381915039/9912131801

Hi, Menka here from Onboard HRServices!! Opportunity as Area Sales Manager - Prime Vertical Sales - HL/LAP with Leading NBFC at Malleshwaram, BGLR! If interested, share updated resume on menka@onboardhrservices.com

Responsibilities: Management of valuations and collateral risk (legal and technical) for mortgage business, Collateral audits, Collateral evaluation process and validation of valuation and legal reports Scrutinize and initiate project approvals (APF) for the organization, timely monitoring and ensuring compliance on Collateral aspects within prescribed TAT Develop and manage business relationship with valuation & Legal agencies to get reports and other deliverables with prescribed TAT and cost Provide inputs in developing Collateral Policy"" and monitor the portfolio/ delinquencies related to Collateral aspects. Implement checks and process to control Fraud, build database and deduce for multiple funding or excess funding on properties and use market intelligence to identity any EWS Keep track of the development in real estate market and its impact upon lending parameters, property valuations and other financial implications Understand and analyze risks associated with property / project / market / developer and analyze exposure that can be taken. Coordinate with product team for digitizing and automating collateral sanctions Requirements : The candidate should have experience in valuation background Preferably completed B.E. Civil / B. Tech Civil / Civil Engineering. Should Have knowledge about different geographies such as Bangalore, Hyderabad, Chennai and MMR Knowledge on Legal scrutiny related to property along with knowledge on compliance matters with respect to collateral in mortgage business would be an added advantage.

Job Title: Sales Manager Mortgage, NCT Location: Mumbai, India Role Description Increase acquisition of target clientele across mortgage and loan against property segments. Responsible for new business acquisition through open market. Build and strengthen strong network of direct sales agencies in the market. What we’ll offer you As part of our flexible scheme, here are just some of the benefits that you’ll enjoy Best in class leave policy Gender neutral parental leaves 100% reimbursement under childcare assistance benefit (gender neutral) Sponsorship for Industry relevant certifications and education Employee Assistance Program for you and your family members Comprehensive Hospitalization Insurance for you and your dependents Accident and Term life Insurance Complementary Health screening for 35 yrs. and above Your key responsibilities Responsible for new business acquisition through open market. Should have a strong network of DSA's in the market - Atleast 10 DSA's with whom files are discussed on a regular basis. Strong at DSA management and new DSA empanelment. Your skills and experience In-depth knowledge of Product and Policy Having Good Communication skill Having good negotiation skill Have and understood the market update and knowledge. Having awareness and information about the competition How we’ll support you Training and development to help you excel in your career Coaching and support from experts in your team A culture of continuous learning to aid progression A range of flexible benefits that you can tailor to suit your needs

Technical Competencies Required: Minimum 5 years experience in Banking/NBFC (Asset Finance) area Experience in dealing for LAP/Mortgage Loan/SME Finance Hard Core Sales Experience Good Negotiation Skills Should be very good with financial analysis and also possess knowledge of SME Business Proactive, Performance Oriented with excellent communication, convincing & Negotiation Skills. Local candidates would be preferred Team Management: Build, Lead, train and motivate team of executives ensuring their career development and positive contribution to the company. Guiding & Leading the Executives in understanding deliverable as per local flavor and thereby identifying positions which would help in effective achievement of targets Product is LAP Loan Credit & Operations Management: Ensure smooth functioning of Credit & Operations Department Ensuring speedy resolution of queries and grievances to maximize satisfaction levels; maintaining excellent relations with clients to generate avenues for additional business. Interested candidates can share their cv on shruti.lagwankar@efl.co.in

Preferred candidate profile - Candidates preferred having experience in Home Loan & Mortgage. Job Location - Jaipur, Jodhpur, Udaipur , Bhilwara , Reengus, Sikar, jhunjhunu, Shahpura, Ajmer Perks and benefits - Attractive Incentive Role & responsibilities - Initiate Daily, Weekly and Monthly sales planning ,Improve branch Sales efficiency and effectiveness. Effective communication of individual target expectation and team target expectation to the team and plan accordingly Adherence of daywise sales plan for self and his team for market activities Ensuring regular follow up to track progress of team and take corrective action wherever required Ensuring proper planning and availability of resources in advance for all market activities, coordinate with Branch Manager for activities which will be done in conjunction with other branch staff Initiate Daily, Weekly and Monthly sales planning are updated Generating new business and ensure the productivity month on month basis Ensure all customers provide references, improve customer satisfaction in order to increase retention Attend personal discussion with customer to understand customer profile. Provide insights to credit team to reduce fraudulent cases Proper sales planning activities in areas to increase customer connect Collect references from all customers and ensure calling and sending SMSs to all leads to increase conversion rate Planning customer visits to old customers/ HNI customers who have closed accounts to bring them back to SBFC follow up on interest collection to minimise penal charges for each customer and increase customer loyalty Attend all trainings on policy and process changes as and when required Interested candidate can share the CV on Harish.soni@sbfc.com

Preferred candidate profile - Candidates preferred having experience in Home Loan & Mortgage. Job Location - Sikar, Jhunjhunu, Shahpura Perks and benefits - Attractive Incentive Role & responsibilities - Initiate Daily, Weekly and Monthly sales planning ,Improve branch Sales efficiency and effectiveness. Effective communication of individual target expectation and team target expectation to the team and plan accordingly Adherence of daywise sales plan for self and his team for market activities Ensuring regular follow up to track progress of team and take corrective action wherever required Ensuring proper planning and availability of resources in advance for all market activities, coordinate with Branch Manager for activities which will be done in conjunction with other branch staff Initiate Daily, Weekly and Monthly sales planning are updated Generating new business and ensure the productivity month on month basis Ensure all customers provide references, improve customer satisfaction in order to increase retention Attend personal discussion with customer to understand customer profile. Provide insights to credit team to reduce fraudulent cases Proper sales planning activities in areas to increase customer connect Collect references from all customers and ensure calling and sending SMSs to all leads to increase conversion rate Planning customer visits to old customers/ HNI customers who have closed accounts to bring them back to SBFC follow up on interest collection to minimise penal charges for each customer and increase customer loyalty Attend all trainings on policy and process changes as and when required Interested candidate can share the CV on Harish.soni@sbfc.com

Preferred candidate profile - Candidates preferred having experience in Home Loan & Mortgage. Job Location - Sikandarabad , Badau, Etawah, Dibai Perks and benefits - Attractive Incentive Role & responsibilities - Initiate Daily, Weekly and Monthly sales planning ,Improve branch Sales efficiency and effectiveness. Effective communication of individual target expectation and team target expectation to the team and plan accordingly Adherence of daywise sales plan for self and his team for market activities Ensuring regular follow up to track progress of team and take corrective action wherever required Ensuring proper planning and availability of resources in advance for all market activities, coordinate with Branch Manager for activities which will be done in conjunction with other branch staff Initiate Daily, Weekly and Monthly sales planning are updated Generating new business and ensure the productivity month on month basis Ensure all customers provide references, improve customer satisfaction in order to increase retention Attend personal discussion with customer to understand customer profile. Provide insights to credit team to reduce fraudulent cases Proper sales planning activities in areas to increase customer connect Collect references from all customers and ensure calling and sending SMSs to all leads to increase conversion rate Planning customer visits to old customers/ HNI customers who have closed accounts to bring them back to SBFC follow up on interest collection to minimise penal charges for each customer and increase customer loyalty Attend all trainings on policy and process changes as and when required. Interested candidate can share the CV on Harish.soni@sbfc.com

Role & responsibilities leading and motivating a sales team to achieve targets, developing and implementing sales strategies, building strong client relationships, and analyzing sales data to improve performance . Preferred candidate profile A preferred sales manager candidate should possess strong leadership, communication, and analytical skills, along with proven sales experience and a track record of achieving targets, and be proficient in CRM and sales tools . Perks and benefits Sales managers commonly receive a range of perks and benefits, including health insurance, paid time off, performance bonuses, and potentially stock options, employee discounts, and company car or allowance , depending on the company and role.

Only mortgage/LAP/Prime LAP experience candidates. Min experience of 3years in mortgage with min. ticket size of 1Cr. Min vintage of 1.5 year in current organization (stable candidates) DSA experience is must. CTC 6.5 LPA (Max 35% hike will be given) Age – 32 years (no deviations are being considered) Should have all documents – past relieving letters, degree and mark sheets etc.

Greetings from Avani Consulting!!! Hiring BSM / SO / DM / SE - Leading Housing Finance Company. More Information & Interested candidates can share resume to HR Srinivas - 7386568139 (Call / whatsapp) Mail - srinivas@avaniconsulting.com Job description :- Job Title: Branch Sales Manager - Home Loans (Chennai) Function: Sales - Home Loans (HL) & Loan Against Property (LAP) Location: Chennai Department: Sales - Home Loans (HL) Scope of Travel: High Key Stakeholders: Internal: Branch Manager, Team Members External: Customers, DSAs, Connectors, Brokers, Real Estate Agents Job Overview:- As a Branch Sales Manager, you will be responsible for identifying and executing sales growth opportunities at a local/area level. Your role will involve driving channel expansion and acquiring new accounts to ensure the continuous growth of the branches business. Reporting Structure: Reports to: Branch Manager Reportees: Individual Profile (No direct reportees) Qualifications:- Education: Any Graduate Degree Experience: Required: 2 - 4 years in sales, preferably in Home Loans or Loan Against Property (LAP) Key Responsibilities:- Market Segmentation & Client Acquisition: Segment the market to identify potential direct clients. Approach and generate business by offering customized loan structures that align with client requirements and provide profitable margins for the business. Relationship Building & Sales Target Achievement: Build and maintain strong relationships within the DSA/DST/Connector network to achieve sales targets. Conduct regular meetings and sales calls with prospective clients to source business. Loan Sanctioning & Channel Expansion: Drive faster Turnaround Times (TATs) by fostering strong relationships with internal stakeholders, thereby expanding channel presence and the customer base. Sales Operations & Performance Tracking: Track and report on sales operations and productivity metrics. Contribute to building a high-performance sales culture. Business Initiatives & Contests: Actively participate in initiatives and contests organized by the business team to boost overall sales performance. More Information & Interested candidates can share resume to HR Srinivas - 7386568139(Call / whatsapp) Mail - srinivas@avaniconsulting.com No Charges.

Job Description Role title: Relationship Manager- MSE LAP Function: Sales Band: B1b Grade: Assistant Manager Department: MSE LAP Reports to: Branch Business Head - MSE LAP Role purpose: Business generation through Open Market Key accountabilities and decision ownership: Core competencies, knowledge and experience: • • • Responsible to source MSE LAP business from direct sourcing & connector channel Responsible for empanelling connectors and engaging with them regularly for business. Responsible for BTL activities to generate leads. Lead follow-up for conversion. Coordination with credit team/ customers to achieve business targets. • • Work Experience: 1 to 3 Yrs Graduate / Post Graduate with relevant experience. • • • • Analytical skills, Good interpersonal skills. Very good listening skills and verbal communication Understanding of Home Loan/ LAP products Good selling skills • • • Responsible for full-filling the MSE LAP files right from sourcing till disbursements and also PDD collection • • • Responsible for delinquency management Process compliance Cross selling third party products Must have technical / professional qualifications: Optional Key performance indicators : Direct reports: None • • • Login and Disbursement budgets Productivity & Origination quality norms Insurance cross sell & file docket quality norms

We are hiring for #salesmanager * Job Title- Sales Manager * Location - #delhi #pune #bangalore * Individual Role (No Team Handling ) *Product- #primelap #loanagainstproperty * Experience 5+years in hashtag#lap *High Ticket Size Key Responsibilities: To Acquire, maintain and grow customers for Secured Loans (LAP). Must Have experience in LAP loans. DSA Experience Mandatory. Good Communication skills. Candidates from the Sales team can apply. For more details:- Purva Fuse:-9518351477

Responsible for managing pipeline of loans and supporting the processing/Underwriting Should be aware of all mortgage related documents Should be able to identify priority loans & work on them based on TAT Validate loan information Exposures in Income, Asset, Credit, and collateral reviews Work with onshore processor on follow ups needed with the borrower and 3rd parties Ensure receipt of all open conditions and package to underwriter and help them for decision making Validate required info screens; and updating required information Work on the files as per the guidelines provided by client. Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver / No. / Performance Parameter / Measure - 1. Process - No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback. 2. Self- Management - Productivity, efficiency, absenteeism, Training Hours, No of technical training completed.

Perform the following under the guidance/direction of Supervisor/Manager With help of Supervisor/ Manager, Identify the customers for protentional Business Collect the documents from Customers and validate as per the organization norms Logging the case in the system as per SOP and follow the process for disbursement. Fulfil - the Sanction ratio as per organisation requirement Meeting the Customer requirements cross- sell multiple products, under the guidance of Supervisor/ Manager. With help of Manager / Supervisor, empanelment of new vendor and develop relationships with them With help of Manager / Supervisor, ensure compliance to all Audit / RBI regulations. Under Graduate/ Graduate in any discipline