Mid-level IT & Systems Engineer

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About the Role

Mid-level IT & Systems Engineer

networking, system administration, virtualization, and IT operations

Key Responsibilities

Systems & Infrastructure

• Manage and maintain Windows and Linux servers across physical hardware, VMware ESXi, and cloud environments.
• Administer MDM platforms for both Windows laptops and MacBooks, ensuring compliance and security.
• Oversee patch management, configuration, and system monitoring.

Networking

• Support and troubleshoot enterprise networks spanning multiple VLANs, managed switches, and wireless controllers.
• Maintain and optimize wireless access points for both employee and guest networks.
• Collaborate with cybersecurity and operations teams to ensure secure, reliable connectivity.

IT Operations

• Provide Tier 2/3 support for the IT helpdesk, ensuring SLA targets are consistently met.
• Automate and streamline IT processes where possible to improve efficiency.
• Document system configurations, processes, and procedures.

Project & Agile Practices

• Take ownership of new project requests, creating detailed

  epics, tasks, and story points

  in alignment with agile methodology.
• Work independently with little to no guidance to plan, prioritize, and deliver on technical projects.
• Collaborate with cross-functional teams to deliver solutions on time and within scope.

Qualifications

• 3–5 years of experience in IT systems engineering, system administration, or related roles.
• Strong background in networking (VLANs, switches, wireless controllers, access points).
• Experience with virtualization (VMware ESXi) and cloud-based servers.
• Proficiency in Windows and Linux server administration.
• Familiarity with MDM solutions for both Windows and Mac endpoints.
• Working knowledge of agile methodologies (Scrum, Kanban) and experience in

  project/task breakdown

  .
• Ability to work independently, with strong problem-solving and initiative-taking skills.
• Excellent communication skills and ability to collaborate across teams.
• This role requires

  fluency in English

  .

Preferred Skills

• Experience with site reliability engineering practices and/or DevOps tools.
• Exposure to cybersecurity frameworks or IT compliance requirements.
• Scripting or automation experience (e.g., PowerShell, Bash, Python).
• Prior experience supporting a Cyber Defense Operations Center (CDOC) or SOC environment.

What We Offer

• Opportunity to work with a

  cross-functional technology team

  spanning cybersecurity, cloud, IT, and SRE.
• A collaborative, growth-oriented culture that values innovation and initiative.
• Competitive compensation and benefits package.
• Professional development opportunities and exposure to diverse technology stacks.