Jobs

Interviews
Job Alerts
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Home
>
Jobs in mumbai
>
NetApp
>
Mgr, NGS Programs

Mgr, NGS Programs

NetApp

8 - 12 years

30 - 45 Lacs

mumbai

Posted:23 hours ago| Platform:

Apply

Skills Required

project management service management customer service program management sla mentoring monitoring client satisfaction account management operations framework service delivery compliance leadership troubleshooting coaching proposals budget management slas reporting itil

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Summary

The Service Delivery Manager is responsible for managing the day-to-day delivery of NetApp’s Storage as a Managed Service to customers. This role ensures contractual SLAs and SLOs are met, drives service improvements, and maintains strong customer relationships. Acting as the primary point of contact for meetings, reporting, and communication, the Service Delivery Manager serves as the customer advocate within NetApp and NetApp’s representative in customer-facing situations. The position promotes service delivery best practices, alignment with standards, and provides leadership to teams supporting service delivery.

Job Requirements

Technology:

Broad technology awareness; understanding of client IT environments; proficiency in ITIL processes; ability to discuss technology changes and their business impact.

Customer:

Identify and manage service improvements to increase client satisfaction; ensure satisfactory delivery of services; foster strong client relationships.

People:

Support staff development through coaching and mentoring; monitor performance and provide feedback; work collaboratively with account management teams.

Business:

Integrate new and existing service offerings; support new business proposals; ensure SLA compliance; focus on best practices and standards.

Financial:

Manage budgets and expenditures within approved allocations; drive cost competitiveness to meet financial goals.

Education & Experience:

Minimum 15 years of related experience with a Bachelor’s degree, or 8 years with a Master’s degree, or equivalent experience.

Job Responsibilities

Ensure contractual SLAs/SLOs are met and maintained.
Build and maintain strong relationships with customers at all levels.
Drive service improvements as per the Service Improvement Plan.
Adhere to the Service Management Framework.
Communicate effectively during high-severity incidents; provide Post-Incident Reports.
Maintain consistent messaging with Tech Support, Project Managers, and customers.
Prepare and deliver monthly service reports; chair monthly and quarterly review meetings.
Provide weekly service updates and ad-hoc reports as required.
Attend and chair customer meetings when necessary.
Respond promptly to customer service-related queries.
Provide service delivery guidance to the Storage Operations team.
Perform high-level troubleshooting and problem resolution.
Work autonomously or collaboratively as needed.
Act as a trusted advisor to customers, account teams, and Storage Operations.

More Jobs at NetApp

Information Sys Engineer

bengaluru

3.0 - 5.0 yrs

INR 9 - 19 Lacs

Mgr, NGS Programs

mumbai

8.0 - 12.0 yrs

INR 30 - 45 Lacs

Senior Product Manager (Cloud & AI)

bengaluru, karnataka, india

7.0 - 12.0 yrs

Salary: Not disclosed

Principal Product Manager (Security / SaaS / Cloud)

bengaluru, karnataka, india

7.0 - 9.0 yrs

Salary: Not disclosed

Technical Program Mgr

bengaluru

8.0 - 12.0 yrs

INR 35 - 55 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

NetApp

Software Development

San Jose California

Login to

Please Verify Your Phone or Email

Confirm Action

Mgr, NGS Programs