Merchant Onboarding Manager

Company Description

Loyyal is at the forefront of loyalty and payments innovation, offering a cutting-edge Enterprise SaaS Suite powered by patented blockchain technology. We aim to disrupt the loyalty industry by delivering efficiency, security, and scalability at the lowest possible cost. Our platform is designed to reduce operational complexity while boosting incremental revenue, allowing businesses to offer rewards that truly resonate with their members. By leveraging blockchain technology, Loyyal enables enhanced customer engagement and competitive advantage in loyalty programs.

Loyyal is on a mission to make loyalty work like money. We provide a plug-and-play loyalty platform that empowers small and medium businesses to launch intelligent, cost-free loyalty programs — driving customer retention and cross-brand rewards, without the burden of technical setup or financial risk.

Backed by global accelerators, we're now scaling across India, the Middle East, Southeast Asia, and beyond.

Role Description

Merchant Onboarding Manager

AI-powered tools to scale outreach, qualification, and conversion

Key Responsibilities

• Identify and qualify merchant leads across priority markets (India, GCC, SEA, etc.)
• Use AI-powered tools (e.g., Apollo, Clay, Browse AI, ChatGPT, Zapier, PhantomBuster) to automate and scale lead research, scraping, enrichment, and outreach
• Run cold outreach via email, LinkedIn, and other relevant channels
• Maintain and update CRM with lead funnel stages and conversion metrics

• Own the onboarding journey from signup to activation
• Conduct 1:1 or group onboarding sessions and demos
• Customize merchant onboarding workflows by industry or geography
• Collaborate with Product & Support teams to ensure seamless go-live

• Build scalable onboarding documentation, playbooks, and SOPs
• Share merchant insights with Product/Tech to improve activation and UX
• Track performance KPIs: lead-to-signup %, time-to-activation, retention trends

Qualifications

• 2–4 years of experience in onboarding, customer success, business development, or implementation — ideally for a B2B SaaS, fintech, or martech company
• Hands-on experience with

  AI tools for leadgen

  or automation (e.g., ChatGPT, Zapier, Clay, LinkedIn automation, CRM workflows)
• Experience working with SME merchants across verticals like F&B, retail, services
• Strong communication and relationship-building skills (written & verbal)
• Organized, self-driven, and able to operate with autonomy in a startup environment

Nice to Have

• Exposure to global merchant markets, especially in emerging economies
• Familiarity with loyalty, CRM, or marketing tools
• Past experience launching or scaling onboarding functions from scratch