2608 Medical Insurance Jobs - Page 44

Key Responsibilities: 1. Financial Operations & Accounts Receivable o Oversee end-to-end accounts receivable (AR) processes, including invoicing, collections, and reconciliation, ensuring timely and accurate processing. o Monitor AR aging reports and work to minimize DSO (Days Sales Outstanding) by optimizing the collection processes. o Maintain effective credit assessments and support strong client relationships to ensure prompt payments and effective dispute resolution. o Monitor and perform reconciliations for settlements on a daily basis. 2. Revenue Reconciliations o Prepare monthly reconciliations and resolve discrepancies between billing and revenue records. o Develop, analyze, and present revenue and AR reports, providing actionable insights into trends, variances, and financial risks. 3. Revenue Automation & Process Improvement o Lead revenue automation initiatives, identifying opportunities to streamline billing, invoicing, and AR processes. o Collaborate with IT and other departments (both internal and external) to implement tools and systems to automate and enhance revenue workflows. o Drive process improvement initiatives that ensure scalability, accuracy, and efficiency in revenue recognition and accounts receivable functions. 4. Cross-Functional Collaboration o Work closely with internal departments as well as with insurers to support accurate revenue reconciliations. 5. Reporting & Analysis o Develop and maintain KPIs for AR, revenue, and automation effectiveness, providing insights to senior management. o Monitor financial performance, identify opportunities for improvement, and recommend strategies to optimize revenue and AR efficiency. o Deliver regular financial reports on revenue, AR aging, and automation impact, summarizing findings and recommendations. Qualifications: EducationBachelors degree in Finance / CA intermediate Preferred , Accounting, Business Administration, or a related field; advanced degree (MBA, MFin) preferred. Experience: 5 years of experience in financial operations, with expertise in accounts receivable, revenue recognition, and automation processes. Skills: o Experience with financial ERP systems, automation tools, and proficiency in Excel. o Strong communication skills, with the ability to work collaboratively across functions. PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles) Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy Working at PhonePe is a rewarding experience! Great people, a work environment that thrives on creativity, the opportunity to take on roles beyond a defined job description are just some of the reasons you should work with us. Read more about PhonePe on our blog. Life at PhonePe PhonePe in the news

Manager, Internal Audit Bengaluru, India About PhonePe Group: PhonePe is Indias leading digital payments company with 50 crore (500 Million) registered users and 3.7 crore (37 Million) merchants covering over 99% of the postal codes across India. On the back of its leadership in digital payments, PhonePe has expanded into financial services (Insurance, Mutual Funds, Stock Broking, and Lending) as well as adjacent tech- enabled businesses such as Pincode for hyperlocal shopping and Indus App Store which is Indias first localized App Store. The PhonePe Group is a portfolio of businesses aligned with the companys vision to offer every Indian an equal opportunity to accelerate their progress by unlocking the flow of money and access to services. Culture At PhonePe, we take extra care to make sure you give your best at work, Everyday! And creating the right environment for you is just one of the things we do. We empower people and trust them to do the right thing. Here, you own your work from start to finish, right from day one. Being enthusiastic about tech is a big part of being at PhonePe. If you like building technology that impacts millions, ideating with some of the best minds in the country and executing on your dreams with purpose and speed, join us! Job Role / Responsibilities - Develop a comprehensive understanding of PhonePes business, systems, and processes. - Conduct risk-based internal audits across stock broking processes such as trading, settlements, depository participant (DP) operations, client onboarding, and regulatory reporting. - Stay updated and ensure compliance with SEBI, NSE, BSE, NSDL, CDSL guidelines related to capital market regulations and Research Analyst including best practices, and emerging trends - Acquire in-depth process understanding for planned audits, including processes, systems involved, data flow, and datasets. - Execute audits from risk assessment, audit planning & scoping to execution & reporting. - Prepare / review RCMs, process notes, flow charts, and other working papers. - Drives and understand root cause of the observations and follow the 5 why approach for corrective action plans. - Prepare comprehensive audit reports, ensuring clarity, accuracy, and adherence to internal reporting standards. - Facilitate discussions with auditees on audit findings, ensuring a clear understanding of identified issues and recommendations, and report significant issues to senior management. - Provide timely updates on audits to the Internal Audit head, holding regular meetings with auditees. - Ensure the overall quality of audit reports and audit documentation based on methodology - Plan resource and budget for audit and be able to lead the audit team - Handle Internal Audit organizational activities, including budgeting, risk assessment, and external stakeholder management. - Conduct periodic follow-ups with auditees to monitor the timely and effective implementation of management action plans. - Demonstrates good understanding of data governance processes, practices, policies, and guidelines. Essential Skills/Qualification - Min 7 years of post-qualification experience in internal audit and/ or relevant function - Prior Industry experience in Broking Industry especially in Exchange or Depository Operations - Chartered Accountant or equivalent qualification - Sound understanding of control environment, compliance, and risk frameworks. - Excellent written and verbal communication skills. - Strong problem solving and analytical skills. - Be able to work in a fast-paced role with competing priorities. Adaptable to project requirements and does what is required to get the job done. - Demonstrate ability for seamless execution, continuous improvement and problem solving. Preferred Skills & Qualification - Experience in internal audits or organization risk and control functions. - Review quantitative analysis that translates data into actionable insights. PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles) Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy Working at PhonePe is a rewarding experience! Great people, a work environment that thrives on creativity, the opportunity to take on roles beyond a defined job description are just some of the reasons you should work with us. Read more about PhonePe on our blog. PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles) Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy Working at PhonePe is a rewarding experience! Great people, a work environment that thrives on creativity, the opportunity to take on roles beyond a defined job description are just some of the reasons you should work with us. Read more about PhonePe on our blog. Life at PhonePe PhonePe in the news

Minimum Qualifications Chartered Accountant/ MBA with 5+ year of work experience Strong Proficiency in MS Excel and presentations Strong analytical skills and problem-solving skills Proactive takes initiative, self-motivated, team player Strong stake holder management and interpersonal skills Preferred Qualifications Prior experience in Business Finance Extensive understanding of financial trends both within the company and general market patterns Business acumen, Analytical approach, understanding of general business development and operations Commercial Negotiations, Partnerships, Alliances experience Agreements and Contract Review Prior experience in Ecommerce/ start-ups/Consumer Tech Responsibilities Ensure health of the business and co-own the goals with the category heads Define annual operating plan (AOP), outlook and define OKRs for category Conduct reviews and evaluations for growth and profitability opportunities Provide financial reports and interpret financial information to various stakeholders while recommending further courses of action Develop complex financial models to facilitate decision making with Business stakeholders Develop trends and projections for the business growth & finances Collaborate with other functions, discuss and agree on projects to be taken. Drive process improvement initiatives that impact the category Ensure proper monthly planning, reviews and closure activities PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles) Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy Working at PhonePe is a rewarding experience! Great people, a work environment that thrives on creativity, the opportunity to take on roles beyond a defined job description are just some of the reasons you should work with us. Read more about PhonePe on our blog. Life at PhonePe PhonePe in the news

About PhonePe PhonePe Group is Indias leading fintech company. Its flagship product, the PhonePe digital payments app, was launched in Aug 2016. Within a short period of time, the company has scaled rapidly to become Indias leading consumer payments app. On the back of its leadership in digital payments, PhonePe Group has expanded into financial services - Insurance, Lending, & Wealth as well as new consumer tech businesses - Pincode and Indus Appstore. At PhonePe, we take extra care to make sure you give your best at work, Everyday! And creating the right environment for you is just one of the things we do. We empower people and trust them to do the right thing. Here, you own your work from start to finish, right from day one. Being enthusiastic about technology is a big part of being at PhonePe. The customer experience team at PhonePe takes full ownership of a customers journey on the app, identifies opportunities for it to be better based on customers voice, reduces effort to get help and strives to provide quick and meaningful resolution. To better the customer experience by being an ambassador for our customers and fulfilling a core cultural tenet of Customer First is how we execute on our vision to be best in class. The Role: As an AM for Product Operations in our Customer Experience (CX) team, you'll be instrumental in shaping seamless and intuitive experiences for our users. You'll bridge the gap between product development and customer satisfaction, driving improvements that enhance our insurance offerings on the PhonePe app. Key Responsibilities Elevate the Customer Journey: Own the end-to-end customer experience, proactively identifying pain points and collaborating with stakeholders to implement scalable improvements across all touchpoints. Optimize Product Flows: Partner closely with the Product team to refine the user journey for insurance on the PhonePe app, ensuring a smooth and effortless digital experience. Design Intuitive Support: Anticipate user challenges and design proactive, intuitive support journeys that optimize for both user satisfaction and cost efficiency. Drive Growth through Insights: Collaborate with the Business team to identify upsell and cross-sell opportunities by analyzing user drop-offs and extracting key insights from customer feedback and support tickets. Proactive Issue Resolution: Implement strategies for issue prevention and reduce the need for customers to contact support, directly impacting ticket volumes and enhancing self-service capabilities. Master System Architecture: Coordinate with Product, Tech, and Business teams to deeply understand platform architecture and data flows, identifying failure points and conducting root cause analyses to resolve systemic issues. Data-Driven Improvement: Prioritize improvement opportunities using a blend of quantitative (ticket data, surveys) and qualitative insights, leveraging technology and process enhancements to reduce customer issues and support contacts. Innovate & Lead: Champion a culture of curiosity and first-principles thinking, questioning existing norms to ideate and lead new customer experience projects with clear, measurable business impact. Systematic Problem-Solving: Apply structured problem-solving methodologies and a disciplined, fact-based approach to conduct thorough Root Cause Analyses (RCAs) and implement lasting solutions. Ideal Candidate An MBA or Tech Graduate from a Tier 1/2 institution with 3+ years of relevant experience Experience in the Fintech or Insurance sector is a significant advantage Proven ability to manage and influence diverse stakeholders across various teams effectively Possesses excellent analytical skills , capable of conducting independent analysis, drawing sound conclusions, and influencing team strategies based on data-driven observations. Adept at synthesizing both quantitative and qualitative data to build subject matter expertise and provide actionable insights to business teams, product, and engineering leadership. Demonstrates a high degree of customer centricity and a sharp eye for identifying crucial opportunity areas to enhance user experience. Outstanding interpersonal and communication skills , with a track record of effectively interacting with and presenting to various stakeholders, including leadership. Prior experience working in product-based startups is a definite plus. PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles) Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy Working at PhonePe is a rewarding experience! Great people, a work environment that thrives on creativity, the opportunity to take on roles beyond a defined job description are just some of the reasons you should work with us. Read more about PhonePe .

About Us At SBI Card, the motto Make Life Simple inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an environment where people can thrive and create a better future for everyone. SBI Card is proud to be an equal opportunity & inclusive employer and welcome employees without any discrimination on the grounds of race, color, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work. What s in it for YOU SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees Dynamic, Inclusive and Diverse team culture Gender Neutral Policy Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits Commitment to the overall development of an employee through comprehensive learning & development framework Role Purpose Responsible for the implementation of collection strategy for the telecalling alternate & recovery team, track performance and ensure compliance to laid down processes and guidelines. Role Accountability Conduct recovery calls as per assigned portfolio to deliver on productivity and absolute recovery targets Log accurate and relevant information of the conversation with the customer on system as per with recovery guidelines Ensure proper documentation of customer interactions and raise alarms for any Early Warning Signals appropriately as per compliance procedures Ensure adherence to internal guidelines and regulatory requirements in all activities performed Ensure required hygiene metrics like TOS/wrap etc. are met as per given targets Measures of Success Money Recovered Waiver Targets No HRD Observations Hygiene Targets (Wrap%/Not ready % etc. ) No adverse observations in internal/external audits Process adherence as per MOU Technical Skills / Experience / Certifications Credit Card knowledge along with good understanding of recovery processes Knowledge of dialer strategies Competencies critical to the role Stakeholder Management Result Orientation Process Orientation Problem Solving Skills Qualification Graduate in any discipline Preferred Industry Credit Card

In this Role, Your Responsibilities Will Be: Brainstorm, design and develop new features in products. Develop tools and infrastructure to improve engineering productivity. Independently work on the feature(s) through release. Design and implement moderate to high complexity features to a high level of quality. Facilitate decisions necessary to deliver a quality product in a timely fashion. Define and prioritize tasks and leverage resources to complete tasks on time. Review code and design of junior engineers and provide high quality feedback. Involve in testing activities and write unit tests for the features. Who You Are: You promote high visibility of shared contributions to goals. You quickly and significantly take action in constantly evolving, unexpected situations. You actively seek guidance from pertinent sources to make timely and well-informed decisions. You handle the risk that comes with moving forward when the outcome is not certain. For This Role, You Will Need: B. E/ B. Tech/ M. Tech/ MCA in Computer Science/ Information Technology/ Electronics and Communications / Telecommunication / Electrical / Instrumentation 2 - 5 years of industry experience in C# Desktop Application Development. Demonstrated ability in problem-solving, effectively diagnosing technical issues and proposing reasonable solutions. Strong understanding and experience of software design principles. Familiarity with Agile software development practices and continuous integration pipelines is preferred. Preferred Qualifications that Set You Apart: Persistently drive tasks and lead projects to successful completion. Effectively interact and communicate with engineering teams and management. Work effectively in a diverse, multi-cultural group development environment. Take initiative, be a self-starter, and work independently. Quickly learn applicable technology, systems, and products. Our Culture & Commitment to You . .

In This Role, Your Responsibilities Will Be: L&D Strategy Development : Design and execute a comprehensive L&D strategy aligned with organizational goals, talent needs, and future skill requirements. Program Management: Oversee creation of Annual and Monthly training calendar with execution of leadership, behavioral and technical programs Talent Development & OD Initiatives: Design and implement talent development & OD initiatives that align with the strategic goals of the site. Organization Reviews: Facilitate the org review process to identify critical roles and key talent. Focus on creating development plans for key talent Performance Management: Oversee the performance management process, ensuring employees receive regular feedback and development opportunities. Designing Training Programs: Creating content of training programs as per needs received from Leaders to solve business challenges Facilitation: Have experience in facilitating various soft skills programs from Individual Contributor to Manager level Engagement Survey: Owner of the Annual Engagement Survey including driving participation across various businesses and coaching Managers on their action plans Evaluation & ROI : Measure training effectiveness using innovative frameworks; analyze learning data and make recommendations for improvement. Budget & Vendor Management : Oversee the L&D budget and manage relationships with training vendors, consultants, and external partners. Compliance Training : Ensure all compliance training requirements are met across the organization. Higher Education & Certifications: Overseeing framework that allows employees to leverage various development opportunities Upskilling & Reskilling Tools: Identifying and managing various e-learning platforms with a view to increase capabilities. Employee Engagement: Promote employee engagement initiatives through internally formed ERG groups to champion a positive and inclusive work environment. Who You Are: You take initiatives and doesn t wait for instructions and proactively seek opportunities to contribute. You adapt quickly to new situations and apply knowledge effectively. Clearly convey ideas and actively listen to others to complete assigned task as planned. For This Role, You Will Need: Strategic Mindset Ownership & Accountability Strong Collaboration Skills Excellent Communication Skills Passion for Training Facilitation Proficient knowledge in making impactful PowerPoint presentations Preferred Qualifications That Set You Apart: 10 to 15 years of experience in L&D function. MBA in Human Resources Our Culture & Commitment to You: . .

Get to Know the Team GrabFin Analytics team supports the Fintech product, business and risk orgs. Product Analyst are part of one or more tech families - Fin Core, Fin Experience, Fin Identity, Payments, Financial Services (Invest, Insure & Lending) . This role is parked in the Payments tech family We care about understanding how users experience the Product and partner with Business, Product, Design, and Tech to focus on the right outcomes and feature set We remain necessary to product development from understanding user journeys with UX designers to hypothesis development, right through to post rollout optimization. Get to Know the Role Use data to understand user needs - be the de-facto Voice of the Customer (users, driver-partners, merchants, agents, etc) for all GFG teams. Leverage data for further insights to improve decision-making at Grab by developing dashboards, maintaining pipelines, holding metrics reviews and coming up with insight decks/experiments Champion data-driven decision-making and culture in Grab Financial GroupPartner with Product Managers, Business Owners, UX Designers,Risk and Engineering to design and deliver analytical projects that help support the GFG Product roadmap Provide thought leadership and generate data-driven hypotheses to solve key Product and Business problems. You will be reporting to "Senior Analytics Manager". This is a Hybrid role based in Bangalore (3 days Work from Office every week). The Critical Tasks You Will Perform Support business critical dashboard and pipeline maintenance for day-to-day data driven decisions. Design and analyze A/B tests and multivariate experiments for UI/UX, layout, contextualization, algorithms, and APIs. Mine clickstream and transactional data to derive insights on user behavior and drive GFG product metrics. Own instrumentation for feature releases within assigned tech families in GFG. Generate segmented customer and merchant insights to refine product iterations and improvements. Deliver reliable, on-time outputs and build scalable, automated self-serve solutions for stakeholders. Read more Skills you need What Essential Skills You Will Need Bachelors/Masters in Statistics, Analytics, Economics, Mathematics, Engineering, or related fields. 8 years of experience in Analytics, BI, or Data Science, preferably in Internet/E-Commerce with large, high-velocity data. Strong SQL experience querying large relational databases. Translate data insights into relevant recommendations for non-technical and senior team members. Proficiency in Python, Databricks, Tableau/Power BI, and expertise in A/B testing, hypothesis testing, and DoE principles. Read more What we offer About Grab and Our Workplace Grab is Southeast Asias leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, weve got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility. Read more Life at Grab Life at Grab We care about your well-being at Grab, here are some of the global benefits we offer: We have your back with Term Life Insurance and comprehensive Medical Insurance. With GrabFlex, create a benefits package that suits your needs and aspirations. Celebrate moments that matter in life with loved ones through Parental and Birthday leave , and give back to your communities through Love-all-Serve-all (LASA) volunteering leave We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through lifes challenges. Balancing personal commitments and lifes demands are made easier with our FlexWork arrangements such as differentiated hours What We Stand For at Grab We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique. Read more

Greetings from Synergy Resource Solutions, a leading HR Management Consultancy Firm. Our client is Company of medical scrubs (dress for doctors and surgeons) .This company is Headquartered in Los Angeles, California, USA, with offices in Hong Kong and Shanghai. This is the world s largest manufacturer of medical scrubs (uniform apparel). They distribute their products through multiple channels including 3rd party retail, wholly owned retail ecommerce sites, and corporate branded sites. Job Position : Marketplace - Business Analyst Office Timing: 11 AM to 8 PM Weekdays: 5 days Location : Ahmedabad Gujarat Experience : 2 years of experience in a business analyst role, preferably in e-commerce or retail Key Responsibilities: Monitor day-to-day sales operations across marketplace channels (e.g., Amazon, Walmart) in North America and Europe Report and independently maintain key marketplace business metrics (e.g., analyzing YTD, monthly/weekly/daily sales performance, actuals to forecast & plan, P&L line items, Buybox and competitor/market intelligence) Monitor bottom-line profitability and top-line sales to ensure strategic objectives are being met in alignment with company OKRs Provide cross-functional support to internal departments and management to provide ad-hoc reporting and analysis to support urgent decision making Assist in month/quarter-end reporting of marketplace business performance Stay up-to-date with industry trends and best practices related to data analysis and business intelligence Deep understanding of product discounting, margin analysis, and pricing strategies to evaluate promotions and optimize profitability across marketplaces Qualifications: Bachelor s or Master s degree in Business Administration, Data Science, Finance, Accounting, Economics, or a related field Minimum of 2 years of experience in a business analyst role, preferably in e-commerce or retail. Experience in Amazon and common marketplace software tools (e.g., Helium 10, Keepa) is a plus Strong analytical and problem-solving skills, with the ability to interpret data and draw meaningful conclusions Power user in Excel comfortable slicing big data, automating reports, and managing complex formulas (e.g., Nested IFS, XLOOKUP, SUMIFS) Experience with data visualization tools (e.g., Tableau, Power BI) is a plus Excellent communication skills, with the ability to clearly convey complex data insights to both technical and non-technical audiences Proven ability to work independently, manage multiple projects simultaneously, and meet deadlines in a fast-paced environment Passionate about using data to drive business growth and improve customer experience Benefits for Employees: Flexible Working Hours Medical Insurance Fun Friday Team Outing Festival Celebration Monthly Team Meal 5 days working If interested, you may share updated resume with details of your present salary, expected salary & notice period.

SUMMARY Opening for International Customer Support role in Bangalore, salary upto 5.75 lpa Job Description: An exciting opportunity awaits experienced candidates to join a leading MNC in Bangalore for the role of International Customer Support. The position involves providing voice support to customers and requires working from the office with the convenience of both side cab facilities. Key Responsibilities: Utilize excellent English communication skills to address and resolve client issues over calls. Willingness to work in a 24*7 office environment. Demonstrate analytical problem-solving abilities to understand and resolve customer issues. Exhibit quick thinking and problem-solving skills to independently, thoroughly, and efficiently resolve customer issues. Proactively show respect for customer's time and manage time effectively to ensure all customer interactions add value. Requirements Location: Bangalore (Work from Office) Qualification: Any graduate can apply Shifts: 24*7 Work Experience: Any Graduate with a minimum of 1 year experience in BPO and above can apply. Benefits Opportunity to apply IJP for promotion PF/Medical insurance benefits Cab facility both ways.

SUMMARY Opening for International Customer Support role in Pune, salary upto 5.75 lpa Only excellent English communication candidates can apply for this role Job Description: An exciting opportunity awaits for experienced candidates to join a leading MNC in Bangalore for the role of International Customer Support. The position involves providing voice support to customers and requires working from the office with the convenience of both side cab facilities. Key Responsibilities: Utilize excellent English communication skills to address and resolve client issues over calls. Willingness to work in a 24*7 office environment. Demonstrate analytical problem-solving abilities to understand and resolve customer issues. Exhibit quick thinking and problem-solving skills to independently, thoroughly, and efficiently resolve customer issues. Proactively show respect for customer's time and manage time effectively to ensure all customer interactions add value. Requirements Regular Graduate or Masters degree holder. Strong problem-solving and analytical skills. Ability to work in a 24*7 shift environment. Excellent English communication skills. Prior experience in BPO for non-technical graduates is preferred. Work Experience: Any Graduate with a minimum of 1 year experience in BPO and above can apply. Note: Undergraduates are not eligible for this position. Benefits Opportunity to apply IJP for promotion PF/Medical insurance benefits Cab facility both ways.

Role & responsibilities Claims adjudication, claims approval, TAT, accuracy, productivity, claims cost, fraud and leakage control, client/provider feedback, team training and retention Preferred candidate profile Processing claims, quality check and adherence to TAT, fraud triggers, fraud risk assessment, computer skills. Candidate should be open to work in 24X7X365 environment Microsoft office proficiency Knowledge of Indian Health Care and prior experience in Health Insurance Claim Processing, Good Clinical Acumen Minimum 1-3 Years Preferred Industry Health Insurance/TPA/Hospital / Clinical Practice/heath care/ wellness etc.. Minimum- Medical Graduate (BDS/BAMS/ BHMS/BPT/ BUMS) Preferred Location Indore Surat Mumbai Nagpur Chennai Bangalore Kochi Kolkata Noida Hyderabad Vishakapatnam Chandigarh Vadodara

Responsible for selling life insurance through bank branches, building strong relationships with bank staff, driving sales targets, providing product training, ensuring excellent customer service, compliance, and regular business reporting.

Looking for an Accounting Receivable Specialist with 1+ year of U.S. medical billing experience, knowledge of EOBs, denials, CPT codes, and U.S. insurance. Must work U.S. shifts from Pune. Healthcare experience required. Provident fund

The Crisis Management Team is responsible for Incident and Crisis Management at Invesco and is a team that proactively prepares for different scenarios and incidents. The team is responsible for incident and crisis management, playbook creation and maintenance, the test and exercise program. Your Role The Advanced Principal role is responsible for Crisis Management in the APAC region and the broader global family. This role reports to the Senior Manager Crisis Management, supporting and managing Invesco s Crisis Management and Test and Exercise program. The role will collaborate with multiple teams across the organization and will engage with executives and senior business stakeholders to facilitate and lead the coordination of response activities during business continuity disruptive events. You will also assist with or lead test and exercise activities. You Will Be Responsible For: Managing the implementation of a comprehensive global crisis management program. Coordination and alignment with existing Technology, Cyber and Business Continuity incident response structures. Facilitate the coordination of Business Continuity, Information Security, Disaster Recovery, and Corporate Security Teams to utilize response plans and technology to effectively manage an incident and provide transparency on the welfare of impact to employees, business operations and our clients. Lead briefings of situational awareness to Senior leaders in the Corporate Crisis Response Teams, Regional and local emergency response team structures. Develop, manage and facilitate the testing and exercising of incident/crisis response program using severe but plausible scenarios aligned to Cyber Response, Business Continuity, Third Party, Disaster Recovery, Corporate Security and Operational Resilience programs. Playbook creation, development and maintenance. Ability to manage medium to large complexity level project related work to support the department s strategic objectives The Experience You Bring: Proven extensive experience in Crisis and Emergency Response Management, Business Continuity, IT Disaster Recovery or IT or Cyber Incident Response. Experience in Crisis Response, plan and playbook creation and running tests and exercises General Role Profile Recognized as an expert within the Firm and requires in-depth and/or breadth of expertise in Crisis Management and broad knowledge of incident and crisis management as well as Operational Resilience and Risk. Can lead incident and crisis response efforts regionally and/or globally, with the ability to coordinate response groups and communicate and work with senior management. Ability to manage high pressured stressful scenarios. Execution of managing to multiple deadlines, excellent time management skills and calm and effective demeanor in high stress scenarios. Support, develop and run tabletop exercises using severe but plausible scenarios Identify gaps and vulnerabilities and work with teams to mitigate risks. Create plans and playbooks to cover specific scenario types. Knowledge Strong skill sets in in SharePoint, MS Teams, PowerPoint and the rest of the office suite is required. Power BI, ServiceNow, CL360 or other Crisis Management tools experience is a plus. Requires in-depth and/or breadth of expertise in Crisis Management, Technology Major Incidents, Business Continuity and Operational Resilience to convert knowledge to authoritative advice Business Acumen A relationship builder who works successfully with a wide variety of internal and external partners in a diverse, global, and matrixed arena. Strong executive presence and ability to manage high pressured situations. Critical and forward thinker capable of analyzing sophisticated situations and delivering innovative solutions Intellectual agility - the ability to learn and act on new information quickly and efficiently. Entrepreneurial mindset and comfortable working independently and driving own initiatives. Must be able to work effectively in a team environment. Comfortable with giving and receiving feedback. Impact Execution focused driving to highly valued results at pace and demonstrating sense of urgency when required. Develops methods and techniques for obtaining solutions. Possesses attention to detail with excellent follow-through Leadership Leads the Crisis Management programme in region and contributes to the global programme. Develops the strategy for program or project execution and actively manages its deployment Influence and Partnership Communicates complex ideas, anticipates potential objections and persuades others, often at senior levels, in areas related to Crisis Management and testing and exercises. Negotiates with and influences key stakeholders internally and externally within Crisis Management and Testing and Exercises. What s in it for you Competitive Compensation Flexible, Hybrid Work 30 days Annual Leave + Public Holidays Life Insurance Retirement Planning Group Personal Accident Insurance Medical Insurance for Employee and Family Annual Health Check-up 26 weeks Maternity Leave Paternal Leave Adoption Leave Near site Childcare Facility Employee Assistance Program Study Support Employee Stock Purchase Plan ESG Commitments and Goals Business Resource Groups Career Development Programs Mentoring Programs Invesco Cares Dress for your Day

If you are a Sales Specialist, Emerson has an exciting role for you! We are looking for a Global Inside Sales Associate II to work with our North American Team. This role is responsible for managing post shipment order activities such as after shipment certification and new product return requests from sales offices in all world areas. Inside Sales Associate II employees will maintain charges and services reports to research and request release of charges and services fees when appropriate. Assist with research and resolution of invoice disputes. Responsible for meeting responsiveness target metrics. Will also support internal Flow Controls inquiries as they pertain to job responsibilities. This role will work independently to support the inside sales network in the North America region. You will be responsible for working with Industry sales team/Finance team/Impact partner teams to assist them with returns and post shipment activities. In This Role, Your Responsibilities Will Be: Assisting Marshalltown Global Inside Sales Support with any functional support tasks as assigned Respond to inquiries from sales offices Interface with factories, sales offices and other Flow Controls internal departments Assist with after shipment certification requests and any corresponding issues Coordinate new product returned goods process and resolve any follow up issues Review Charges and Services Fees Report to identify and request release of fees to invoice Communicate regularly with Marshalltown Global Inside Sales to ensure work process/load are aligned and responsiveness metrics are being met Assist with training sales offices on policy and procedures Identify invoice dispute types, root cause, and know who to communicate with internally or at impact partner to resolve disputes Comprehend information found in business tools including FF2, Oracle, FLEx and Fishweb to troubleshoot wide variety of issues Who You Are: You quickly and significantly take action in constantly evolving, unexpected situations. You actively seek input from pertinent sources to make timely and well-informed decisions. You handle the risk that comes with moving forward when the outcome is not certain. For This Role, You Will Need: Minimum 3-5 year experience of any undergraduate background. Knowledge of all Fisher products and accessories. Understanding of product specifications and Incoterms. Adequate knowledge of Product numbers and part numbers. Knowledge of tools like Flex, OASIs, FF2, excel spreadsheet, etc. Basic knowledge of Special / Inactive / obsolete / Competitor products. Preferred Qualifications that Set You Apart: Degree in any domain under science background. Basic understanding of MS word, excel and power point. Excellent written and verbal communication skills

Under general supervision responsible for analyzing and processing mutual fund shareholders written requests. Clients supported include internal customers, financial intermediaries and individual shareholders. Team members will utilize multiple systems to research, analyze and process shareholder requests. Work Experience/Knowledge: Basic understanding of mutual fund industry and understanding of terms used in Mutual fund industry is a plus Financial services experience a plus. Work experience in customer service environment preferred. Specialized Skills: Strong communication skills. Ability to grasp training concepts as and when provided by the department, incorporate new learning and take ownership for self-development Ability to make quick decisions, establish priorities, and concentrate on detailed information, sometimes under stressful conditions. Strong reasoning skills and an aptitude for problem solving. Ability to cooperate in a team environment. Proficiency with keyboarding and computer fundamentals in a Windows environment. Basic mathematical skills necessary. Formal Education: Post Graduate MBA What s in it for you Competitive Compensation Flexible, Hybrid Work 30 days Annual Leave + Public Holidays Life Insurance Retirement Planning Group Personal Accident Insurance Medical Insurance for Employee and Family Annual Health Check-up 26 weeks Maternity Leave Paternal Leave Adoption Leave Near site Childcare Facility Employee Assistance Program Study Support Employee Stock Purchase Plan ESG Commitments and Goals Business Resource Groups Career Development Programs Mentoring Programs Invesco Cares Dress for your Day

About Us Observe.AI is transforming customer service with AI agents that speak, think, and act like your best human agents helping enterprises automate routine customer calls and workflows, support agents in real time, and uncover powerful insights from every interaction. With Observe.AI , businesses boost automation, deliver faster, more consistent 24/7 service and build stronger customer loyalty. Trusted by brands like Accolade, Prudential, Concentrix, Cox Automotive, and Included Health, Observe.AI is redefining how businesses connect with customers driving better experiences and lasting relationships at every touchpoint. The Opportunity As a Machine Learning Scientist - Speech, you will play a crucial role in advancing our voice technology solutions. You will work on enhancing voice features, optimizing user experiences in noisy environments, and improving streaming encoding/decoding to give our voice interfaces a competitive edge. This role involves hands-on experimentation, applied research, and close collaboration with engineering and product teams to push the boundaries of what s possible in voice technology. What you will get to do: Improve and enhance core voice features to elevate the overall user experience. Develop and implement techniques for noise reduction and speech enhancement to improve performance in challenging environments. Optimize streaming encoding/decoding to maintain the highest quality in real-time voice interactions. What we are looking for: You are passionate about generative AI technology and eager to explore its applications in voice processing. You are excited by the prospect of applied research and continuously benchmarking the latest speech technologies. You thrive in a collaborative environment, working closely with cross-functional teams to bring innovative solutions to life. You are proactive, curious, and always looking to learn and implement the latest trends and technologies in speech and AI. What You Are Not: You are not just looking for a traditional development role; this position is highly research-focused and requires an experimental mindset. You are not afraid of working with ambiguity and are comfortable navigating the complexities of rapidly evolving AI technologies. You are not interested in working in silos; this role requires continuous communication and teamwork with other researchers, engineers, and product managers. Qualifications: 3+ years of experience in speech processing and related fields. Expertise in Automatic Speech Recognition (ASR) and Text-to-Speech (TTS) technologies. Strong foundation in signal processing, noise reduction, and other key aspects of voice technology. About the ML Team We are a strong 30+ member Machine Learning team with a focus on Speech and NLP. Our mission is to deliver the best of AI capabilities to revolutionize the world of Contact Centers through Observe.AI s product offerings. We push the boundaries of Spoken Language Understanding to develop ML capabilities that power innovative product features for our customers, and our ML platform processes millions of contact center interactions per day. That said, we are a bunch of super fun folks to hang out with beyond work as well :-) Compensation, Benefits and Perks Excellent medical insurance options and free online doctor consultations Yearly privilege and sick leaves as per Karnataka S&E Act Generous holidays (National and Festive) recognition and parental leave policies Learning & Development fund to support your continuous learning journey and professional development Fun events to build culture across the organization Flexible benefit plans for tax exemptions (i.e. Meal card, PF, etc.) Our Commitment to Inclusion and Belonging Observe.AI is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Observe AI does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Observe.AI also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. We welcome all people. We celebrate diversity of all kinds and are committed to creating an inclusive culture built on a foundation of respect for all individuals. We seek to hire, develop, and retain talented people from all backgrounds. Individuals from non-traditional backgrounds, historically marginalized or underrepresented groups are strongly encouraged to apply. If you are ambitious, make an impact wherever you go, and youre ready to shape the future of Observe.AI , we encourage you to apply. For more information, visit www.observe.ai .

Job_Description":" Responsibilities: Ensuring high level of customer satisfaction Excellent work ethic and time management skills Develop and arrange promotional material and in-store displays . Ensure adherence to SOP at store Ensure adherence to Store etiquette and at store timing Assist store manager in Stock Management Maintaining accurate records Working towards monthly or annual targets Key Task Sales o Inviting customer to outlet o Introduce customer to the concept of MYOP. o Demonstrating and presenting products o Support the customer to identify the right perfume Store cleanliness and merchandising . Stock Audits DSR and Store Closing Placing stock request to HO Validating and receiving stock . Handling and resolving customer complaints

About Us SBI Card is proud to be an equal opportunity & inclusive employer and welcome employees without any discrimination on the grounds of race, color, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work. What s in it for YOU SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees Dynamic, Inclusive and Diverse team culture Gender Neutral Policy Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits Commitment to the overall development of an employee through comprehensive learning & development framework Role Purpose Responsible for leading team of Regional Managers for effectively conducting field collection Processes and deliver on portfolio performance. Role Accountability Manage portfolio (Multiple Due Stages) performance through a team of Regional Collections Managers & ACMs, in line with Operating Plan. Ensure appropriate infrastructure and resource availability to carry out collections as per operating plan Formulate collection strategies for the zonal cluster basis market dynamics, portfolio spread/segmentation and business requirements Identify critical/non performing segments and ensure appropriate legal hardship tools are applied to them for satisfactory resolution Conduct regular performance review with all vendors, Agency Managers & Regional Collections Manager for all critical metrics to track the portfolio health and ensure healthy process Monitor field collections by bucket/vintage/region to ensure cost adherence in operations and achieve cost efficiencies Ensure adherence to Compliance Policy, Collections processes and Audit requirements, Code and conduct and maintaining standards to achieve customer satisfaction Ensure proper recourse mechanism is followed to resolve customer complaints in a timely and satisfactory manner Ensure 100 % SVCL coverage at all vendor locations of the Zone Ensure monthly cost provisions are reported to Finance team as per timelines Identify upcoming markets in accordance with the Sales growth plan and evaluate setting up/expanding operations basis volumes; Raise timely red flags on sourcing quality in new markets ensuring portfolio hygiene Participate strategically and tactically in development and implementation of portfolio treatments to maximize collection for the portfolio and increase resolution/extraction Perform peer benchmarking to create competitive infrastructure and deliver best in class performance on key metrics such as Credit Recovery as a percentage of Principle Credit Charge offs, Gross write-off, GNPA rates, Settlement loss rates, rate of recovery Measures of Success Portfolio Coverage GNPA (Gross Non Performing Asset) Rate and Value 30+ and 90+ Delinquency rate 30 to write off POF (Product of Flows) GWO (Gross Write Off) Cost of collection Settlement waiver rate Absolute Recovery Settlement waiver rate Cost of collection Extraction rate CAPE management ROR Absolute recovery/ACM Regulatory Customer complaint % Process adherence as per MOU Technical Skills / Experience / Certifications Credit Card knowledge along with good understanding of Collection Processes Competencies critical to the role Analytical Ability Stakeholder Management Problem Solving Result Orientation Process Orientation Qualification Post-Graduate / Graduate in any discipline Preferred Industry FSI

What s in it for YOU SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees Dynamic, Inclusive and Diverse team culture Gender Neutral Policy Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits Commitment to the overall development of an employee through comprehensive learning & development framework Role Purpose Responsible for resolving customer complaints/escalations through Internal Escalation Desk. Role Accountability Resolve complaints / escalations received through different channels - Nodal ,Principal Nodal & Customer service head ID through calls and emails Achieve daily productivity metrics & Quality targets, daily hygiene metrics achievement such as Nil Unscheduled leave, TTS completion Ensure adherence to SOPs while resolving customer escalations and coordinate with cross functions for necessary resolution Use judgement to raise exception servicing request on a case by case basis for better customer experience Ensure final resolution of customer escalations by coordinating with various departments as necessary and informing the customer of the final verdict in timely manner Drive customer retention by providing best in class customer experience Proactively highlight issues and process improvement to reduce escalations Ensure process documentation and compliance adherence Measures of Success Cases processed per day Service Quality Score First Contact/BO Resolution rate Zero Avoidable Escalation Performance Retention Score FKAT training quiz score Execution/Resolution TAT Voice of Customer Customer Retention Rate Process Adherence as per MOU Technical Skills / Experience / Certifications Knowledge and experience of complaints handling Expertise in MS Office suite Competencies critical to the role Verbal and written communication Problem Solving Stakeholder Management Customer Orientation Qualification Graduate in any discipline Preferred Industry Customer Services - Credit Card Industry

What s in it for YOU SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees Dynamic, Inclusive and Diverse team culture Gender Neutral Policy Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits Commitment to the overall development of an employee through comprehensive learning & development framework Role Purpose Responsible for processing customer refunds, account upgrades , Cross-sell cancellation and foreclosures, accounts zeroization on account of proven service deficiency cases and supporting Marketing driven digital processes for curing of process reject and system stuck customer request. Role Accountability Resolve requests/complaints/escalations as per defined SOP Ensure daily productivity metrics achievement with customer centric approach Ensure accuracy maintained as per defined metrics Analyze and reduce repeat complaints with the objective of achieving zero avoidable customer escalations and repeats Provide best possible solution to end pending customer Issues and ensure wing to wing closure Ensure completion of cases within define timelines and within quality standards Be sensitive towards complaints and the stricter timelines, should co-ordinate with cross functions to get necessary resolution, requires follow-ups and influencing decisions Highlight issues and process improvement to reduce complaints and escalations to enhance customer experience Handle escalations and identifying root causes for escalations Track all MIS getting published by WFM ( TAT Burst, Not Submitted , Inventory etc. ) Act as a checker and backup for critical financial processes within the team Undertake special assignments as may be given by the reporting manager from time to time Perform process documentation and compliance adherence Measures of Success Achievement of KPIs and SLAs ( Time to service /Accuracy and productivity) as per the plan Reduction in repeat complaints/emails Accurate Resolution of Customer Complaints & Escalations with no Avoidable Errors Process Adherence as per MOU Technical Skills / Experience / Certifications Understanding of card industry and mainframe system Vision plus expertise to analyze customer account, billing , payments, delinquencies, charged off, activation , amort of S2S, charges etc. Competencies critical to the role Analytical ability Problem solving Verbal and written communication Qualification Graduate in any discipline Preferred Industry FSI

About the company SBI Card is a leading pure-play credit card issuer in India, offering a wide range of credit cards to cater to diverse customer needs. We are constantly innovating to meet the evolving financial needs of our customers, empowering them with digital currency for seamless payment experience and indulge in rewarding benefits. SBI Card is proud to be an equal opportunity & inclusive employer and welcome employees without any discrimination on the grounds of race, colour, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work. Join us to shape the future of digital payment in India and unlock your full potential. What s in it for YOU SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees Dynamic, Inclusive and Diverse team culture Gender Neutral Policy Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits Commitment to the overall development of an employee through comprehensive learning & development framework Role Purpose Responsible for Quality assurance and monitoring. Role Accountability Lead design and implementation of transaction monitoring and evaluation strategy and framework Manage quality reviews, quality reports, quality improvement plans and coordinate all trainings basis identified gaps Drive system/tool enhancement projects to improvement overall monitoring quality Plan, manage, and control the activities of the team to ensure adherence to internal guidelines/SOPs and regulatory compliance requirements Provide project leadership and direction on quality assurance, internal and external communications, data security, systems and process compliance testing, as well as timely and accurate reporting Interact with managers to coordinate program improvements, plan for changes, and communicate issues identified from QA activities Oversee QA activities to ensure compliance with quality metrics, Report QA results and makes recommendations as required Work closely with all operational areas to help ensure that tools and curricula are in place to train new employees, to provide any necessary corrective action training to existing employees, to develop ongoing employee refresher training, and to coordinate for all training initiatives. Map ongoing development required in Customer experience, and quality to meet changes in policy, process, customer journey evolution, and industry expectations in a highly regulated environment Ensure process documentation and compliance adherence Measures of Success CSAT Score Reduction in repeat customer issues Quality scores Process adherence as per MOU Technical Skills / Experience / Certifications COPC certification Competencies critical to the role Stakeholder Management Quality Orientation Process Orientation Customer Orientation

What s in it for YOU SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees Dynamic, Inclusive and Diverse team culture Gender Neutral Policy Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits Commitment to the overall development of an employee through comprehensive learning & development framework Role Purpose Responsible for: Working on allocated KYC cases by Production delivery with accuracy Timely Decisioning of KYC Renewals/Address Change and manage the Ageing Inventory Diligent decisioning to ensure corrective actioning ensuring no customer Impact Driving Process Initiatives and Improvement Ideas within process Role Accountability Review and decision the allocated cases for KYC processes (emails/physical documents/internal deduplication /CKYC downloads) as per the pre-defined policy/ guidelines & SOPs Ensure adherence to the regulations/policy defined for KYC documents ( Officially valid documents -OVDs) Resolve customer queries on KYC for incoming emails /Invalid or negative document cases Review address changes into major /minor as per policy process defined Ensure accurate updation of the decisioning files/system for the final decisions on the cases Ensure that the benchmark productivity /accuracy & TAT target is met & also support team targets for the same Ensure prioritization and closure of urgent customer/internal stakeholders emails Review the process and proactively identify the gaps & highlight the same for changes - including communication templates/customer concerns/RCAs Maintain/track process specific responsibilities assigned for any new changes in policies/systems/processes Ensure near zero complaints from customers by ensuring accurate decisioning Cater to exceptional requests, escalation, queries and activities as required by the business Handle customer queries and provide appropriate resolution within TAT Ensure regular COE audits, discuss findings & implement corrective measures Perform process documentation and compliance adherence Measures of Success Accuracy % Process TAT (Data management TAT etc.) No. of process automation/improvement opportunity identified Process Adherence as per MOU Technical Skills / Experience / Certifications Excellent working knowledge on Excel/PowerPoint Understanding of KYC regulatory compliance framework Competencies critical to the role Process Orientation Detail Orientation Analytical Ability Verbal and written communication Qualification Graduate in any discipline Preferred Industry FSI

What s in it for YOU SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees Dynamic, Inclusive and Diverse team culture Gender Neutral Policy Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits Commitment to the overall development of an employee through comprehensive learning & development framework Role Purpose This role is responsible for Review of Internal process as per defined guidelines to identify deficiency if any, highlight issues to the process owners. Monitoring and evaluation basis the pre-defined policies by Risk and publishing of agreed MIS for Stakeholders. Role Accountability Monitoring and evaluation basis pre-defined policies by Risk Share feedback/ error with stakeholders as per the audit findings Field visit to conduct monitoring (need based) Liaison with the frontline team for sharing feedback on monitored transactions Analysis and publishing of agreed MIS for frontline & Stakeholders Ensure Sample size and timeliness of MIS/other Reports as per SLA Identify process improvement opportunities & helping business to fix the same through detailed RCA & follow correction & corrective approach Conducting Refresher and Feedback sessions for auditees Performance improvements through coaching and feedback Measures of Success TAT Adherence SLA Adherance: Quantity (Sample Size) Accuracy % Unscheduled Leaves Technical Skills / Experience / Certifications Excellent excel knowledge Excellent communication skills Competencies critical to the role Person should have analytical skills Inclusive behavior Ability to work in medium to large teams Change management Coaching skills Eye for detail or Auditing skill sets Qualification Graduate in any discipline, post graduate preferred Preferred Industry Service Industry