2608 Medical Insurance Jobs - Page 43

Experience: 57 years Employment Type: Full-time Pincode, PhonePes fast-growing quick commerce brand, is looking for a Social Media Manager to lead its social presence across key platforms. In this role, you will be responsible for building and executing a distinct content and engagement strategy tailored to Indias evolving digital culture. Were looking for someone who understands how to translate trends, insights, and consumer behavior into high-performing, platform-native contentwhile also driving influence through strategic creator and influencer partnerships. Key Responsibilities Social Strategy & Execution Develop and execute channel-specific content strategies across Instagram, X (Twitter), YouTube Shorts, and emerging platforms Translate cultural moments, local trends, and category insights into engaging social content Build a distinct social voice that aligns with Pincodes brand personality and PhonePes overarching brand values Content Creation & Copywriting Own ideation and scripting of content formats including memes, Reels, explainers, and moment-led campaigns Write sharp, witty, and platform-appropriate copyfrom captions and callouts to one-liners and replies Collaborate with internal design teams and agency partners to deliver high-quality content Community Engagement & Influencer Management Monitor conversations, trends, and user interactions to drive ongoing relevance Engage with users in real timevia comments, replies, and contextual brand interactions Identify and work closely with creators and influencers to co-develop content that enhances reach, relevance, and brand affinity Manage influencer relationships, briefings, contracts, and campaign execution end-to-end Listening & Brand Alignment Track brand sentiment and topical conversations using social listening tools like Sprinklr, Meltwater, or Sprout Flag opportunities and potential risks, and share relevant insights with the Head of Social Media and key stakeholders Ensure brand tone, messaging, and identity are consistently maintained across channels Performance & Reporting Track and report on content and platform performanceengagement, reach, follower growth, CTRs, and influencer ROI Apply insights to improve strategy and optimise future campaigns Cross-functional Collaboration Partner with Marketing, Product, Growth, and the core PhonePe social team on integrated campaigns and category pushes Ensure alignment and synergy across all social and brand communication What Were Looking For 57 years of experience managing social media for high-growth consumer brands; experience in quick commerce, e-commerce, or D2C is a plus Strong copywriting and storytelling abilities, especially for mobile-first, short-form content Deep understanding of Indias digital culturememes, trends, internet language, and audience behavior Proven experience in influencer identification, negotiation, and campaign execution Familiarity with social media tools such as Sprinklr, Meltwater, Sprout, or native dashboards Agile, collaborative mindset and ability to thrive in a fast-moving brand environment Why Join Us Be part of a new-age brand with the backing of one of Indias most trusted tech companies Shape the social voice of a business built for everyday convenience and cultural relevance Creative freedom, real-time execution, and a highly engaged audience Competitive compensation and long-term growth opportunities PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles) Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy Working at PhonePe is a rewarding experience! Great people, a work environment that thrives on creativity, the opportunity to take on roles beyond a defined job description are just some of the reasons you should work with us. Read more about PhonePe on our blog. Life at PhonePe PhonePe in the news

About PhonePe Group: PhonePe is Indias leading digital payments company with 50 crore (500 Million) registered users and 3.7 crore (37 Million) merchants covering over 99% of the postal codes across India. On the back of its leadership in digital payments, PhonePe has expanded into financial services (Insurance, Mutual Funds, Stock Broking, and Lending) as well as adjacent tech-enabled businesses such as Pincode for hyperlocal shopping and Indus App Store which is India's first localized App Store. The PhonePe Group is a portfolio of businesses aligned with the company's vision to offer every Indian an equal opportunity to accelerate their progress by unlocking the flow of money and access to services. About Pincode: Pincode is a shopping app that offers a revolutionary new approach to e-commerce. Pincode places the local stores and sellers at the forefront of the digital shopping growth story. With Pincode, every Indian shopkeeper, regardless of their location, is digitally empowered to tap into the vast potential of e-commerce, creating unprecedented opportunities for growth, while driving innovation at scale. Summary: The role will entail developing in-depth understanding of Growth of different industry verticals - F&B / Hospitality / FMCG / FMCD / Healthcare & Wellness / Lifestyle. The incumbent will be responsible for adding new merchants to our network and growing them. This is an On-field role. Responsibilities: Merchant Acquisition: Growth Executive (GE) is expected to onboard new merchants in the geography allocated to the incumbent. The spectrum of merchants that can be onboarded is vast. The GE must use her/his acumen and understanding of the Indian retail ecosystem to come up with holistic solutions for the key accounts. Account Management Onboarding merchants on the platform is the first stage of a long-term relationship between Pincode and the account. The strength of these relationships, combined with our technology based solutions, will eventually determine the success in each market when the revenue numbers will be evaluated. GE's task is to develop such a deep understanding and hold over each account that any competitor finds it an uphill task to even enter the account. Map Competition: To be able to take timely action, it is imperative that we monitor the market and be informed of competitions activity in key accounts. This will ensure that appropriate response strategies are being formulated and implemented. The GE must keep a close watch on competition, share best practices internally and ensure that Pincode always stays one step ahead in the market. Revenue Generation GE is responsible for generating revenue from existing/new accounts. Prior revenue experience will be preferred. : Proven working experience of 1-3 years in sales/business development Excellence communication and influencing skills Strong ethics and discretion while dealing with customers Drive for result, able to demonstrate/quantify success relative to established targets and metrics Strong bias for action, problem solving and ownership Ability to develop strong relationships with stakeholders and be a team player Exposure to the start up environment is an added advantage. PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles) Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy Working at PhonePe is a rewarding experience! Great people, a work environment that thrives on creativity, the opportunity to take on roles beyond a defined job description are just some of the reasons you should work with us. Read more about PhonePe on our blog. Life at PhonePe PhonePe in the news

About PhonePe Our goal is to make digital payments so easy, safe and universally accepted that people never feel the need to carry cash or cards again. We believe India is at the cusp of a new mobile revolution, which will change the way we manage our money on the go. We see ourselves facilitating this change, through technology and dogged customer centricity. At PhonePe, we take extra care to make sure you give your best at work, Everyday! And creating the right environment for you is just one of the things we do. We empower people and trust them to do the right thing. Here, you own your work from start to finish, right from day one. Being enthusiastic about tech is a big part of being at PhonePe. If you like building technology that impacts millions, ideating with some of the best minds in the country and executing on your dreams with purpose and speed, join us! As a leader, you will be Facilitating discussions and lead decision making on all engineering aspects of his/her team Able to define and execute the engineering plans for the areas under his/her ownership Drive engineering best practices for the team Define, implement and maintain the hygiene of the production systems (both engineering and processes) for the areas under his/her ownership Responsible for the health of the business directly owned by the team Challenging business & product on outcomes, channelize feedback into execution and be accountable for engineering outputs Hiring, mentoring, and retaining a best-of-class engineering team Responsible for all stakeholder management including but not limited to business, product, operations and clients/vendors As a leader, you must have Proven skills designing and developing simple to complex solutions including experience in designing and implementing large-scale distributed systems. Proven track record building and managing high-performing software development teams Practical experience and ability to drive design and architecture of multiple subsystems with other senior members in the team BTech, MTech, or PhD in Computer Science or a related technical discipline (or equivalent). 8+ years of software development experience and 3+ years in leading teams Excellent verbal and written communication skills with the ability to present complex technical information clearly and concisely to a variety of audiences Past experience with startups and fast paced environments is an added advantage About PhonePe Our goal is to make digital payments so easy, safe and universally accepted that people never feel the need to carry cash or cards again. We believe India is at the cusp of a new mobile revolution, which will change the way we manage our money on the go. We see ourselves facilitating this change, through technology and dogged customer centricity. At PhonePe, we take extra care to make sure you give your best at work, Everyday! And creating the right environment for you is just one of the things we do. We empower people and trust them to do the right thing. Here, you own your work from start to finish, right from day one. Being enthusiastic about tech is a big part of being at PhonePe. If you like building technology that impacts millions, ideating with some of the best minds in the country and executing on your dreams with purpose and speed, join us! As a leader, you will be Facilitating discussions and lead decision making on all engineering aspects of his/her team Able to define and execute the engineering plans for the areas under his/her ownership Drive engineering best practices for the team Define, implement and maintain the hygiene of the production systems (both engineering and processes) for the areas under his/her ownership Responsible for the health of the business directly owned by the team Challenging business & product on outcomes, channelize feedback into execution and be accountable for engineering outputs Hiring, mentoring, and retaining a best-of-class engineering team Responsible for all stakeholder management including but not limited to business, product, operations and clients/vendors As a leader, you must have Proven skills designing and developing simple to complex solutions including experience in designing and implementing large-scale distributed systems. Proven track record building and managing high-performing software development teams Practical experience and ability to drive design and architecture of multiple subsystems with other senior members in the team BTech, MTech, or PhD in Computer Science or a related technical discipline (or equivalent). 8+ years of software development experience and 3+ years in leading teams Excellent verbal and written communication skills with the ability to present complex technical information clearly and concisely to a variety of audiences Past experience with startups and fast paced environments is an added advantage PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles) Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy Working at PhonePe is a rewarding experience! Great people, a work environment that thrives on creativity, the opportunity to take on roles beyond a defined job description are just some of the reasons you should work with us. Read more about PhonePe on our blog. Life at PhonePe PhonePe in the news

Job Responsibilities: PhonePe is looking for HR Specialist to partner with the Sales Team in driving business priorities Identify workforce requirements through liaison with regional sales managers and ensure that requirements are in sync with annual operating plan. Work on identifying different avenues for sourcing of right talent Review profiles, interview candidates and roll out offers with business leader to ensure adherence to budgets and to attract right talent in the organization He/she will be responsible to onboard and manage workforce across multiple levels in sales Partner with regional sales managers to deliver on business targets (revenue, growth, etc.) by providing HR solutions Maintain strong individual connect and regular touch points with all employees from the assigned business groups Tracking the productivity of the sales manpower on monthly basis and preparing reports on the same Solve for front-line attrition by doing attrition analysis and taking corrective action Address grievances raised by employees from the assigned business groups, and work with all stakeholders to ensure fair resolution of the issue Ensuring proactive employee communication on process and policies. Conduct exit interviews for all employees and analyze exit interview data : MBA - HR from reputed campus with proven working experience of 1-2 years in HR generalist or Talent Acquisition Exposure to the start-up environment is an added advantage. Strong business acumen & understanding of the business Drive for impact, able to demonstrate/quantify success relative to established targets and metrics Strong ethics and discretion to deal with confidential information PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles) Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy Working at PhonePe is a rewarding experience! Great people, a work environment that thrives on creativity, the opportunity to take on roles beyond a defined job description are just some of the reasons you should work with us. Read more about PhonePe on our blog. Life at PhonePe PhonePe in the news

About PhonePe Our goal is to make digital payments so easy, safe and universally accepted that people never feel the need to carry cash or cards again. We believe India is at the cusp of a new mobile revolution, which will change the way we manage our money on the go. We see ourselves facilitating this change, through technology and dogged customer centricity. At PhonePe, we take extra care to make sure you give your best at work, Everyday! And creating the right environment for you is just one of the things we do. We empower people and trust them to do the right thing. Here, you own your work from start to finish, right from day one. Being enthusiastic about tech is a big part of being at PhonePe. If you like building technology that impacts millions, ideating with some of the best minds in the country and executing on your dreams with purpose and speed, join us! As a leader, you will be Facilitating discussions and lead decision making on all engineering aspects of his/her team Able to define and execute the engineering plans for the areas under his/her ownership Drive engineering best practices for the team Define, implement and maintain the hygiene of the production systems (both engineering and processes) for the areas under his/her ownership Responsible for the health of the business directly owned by the team Challenging business & product on outcomes, channelize feedback into execution and be accountable for engineering outputs Hiring, mentoring, and retaining a best-of-class engineering team Responsible for all stakeholder management including but not limited to business, product, operations and clients/vendors As a leader, you must have Proven skills designing and developing simple to complex solutions including experience in designing and implementing large-scale distributed systems. Proven track record building and managing high-performing software development teams Practical experience and ability to drive design and architecture of multiple subsystems with other senior members in the team BTech, MTech, or PhD in Computer Science or a related technical discipline (or equivalent). 8+ years of software development experience and 3+ years in leading teams Excellent verbal and written communication skills with the ability to present complex technical information clearly and concisely to a variety of audiences Past experience with startups and fast paced environments is an added advantage About PhonePe Our goal is to make digital payments so easy, safe and universally accepted that people never feel the need to carry cash or cards again. We believe India is at the cusp of a new mobile revolution, which will change the way we manage our money on the go. We see ourselves facilitating this change, through technology and dogged customer centricity. At PhonePe, we take extra care to make sure you give your best at work, Everyday! And creating the right environment for you is just one of the things we do. We empower people and trust them to do the right thing. Here, you own your work from start to finish, right from day one. Being enthusiastic about tech is a big part of being at PhonePe. If you like building technology that impacts millions, ideating with some of the best minds in the country and executing on your dreams with purpose and speed, join us! As a leader, you will be Facilitating discussions and lead decision making on all engineering aspects of his/her team Able to define and execute the engineering plans for the areas under his/her ownership Drive engineering best practices for the team Define, implement and maintain the hygiene of the production systems (both engineering and processes) for the areas under his/her ownership Responsible for the health of the business directly owned by the team Challenging business & product on outcomes, channelize feedback into execution and be accountable for engineering outputs Hiring, mentoring, and retaining a best-of-class engineering team Responsible for all stakeholder management including but not limited to business, product, operations and clients/vendors As a leader, you must have Proven skills designing and developing simple to complex solutions including experience in designing and implementing large-scale distributed systems. Proven track record building and managing high-performing software development teams Practical experience and ability to drive design and architecture of multiple subsystems with other senior members in the team BTech, MTech, or PhD in Computer Science or a related technical discipline (or equivalent). 8+ years of software development experience and 3+ years in leading teams Excellent verbal and written communication skills with the ability to present complex technical information clearly and concisely to a variety of audiences Past experience with startups and fast paced environments is an added advantage PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles) Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy Working at PhonePe is a rewarding experience! Great people, a work environment that thrives on creativity, the opportunity to take on roles beyond a defined job description are just some of the reasons you should work with us. Read more about PhonePe on our blog. Life at PhonePe PhonePe in the news

About PhonePe Our goal is to make digital payments so easy, safe and universally accepted that people never feel the need to carry cash or cards again. We believe India is at the cusp of a new mobile revolution, which will change the way we manage our money on the go. We see ourselves facilitating this change, through technology and dogged customer centricity. At PhonePe, we take extra care to make sure you give your best at work, Everyday! And creating the right environment for you is just one of the things we do. We empower people and trust them to do the right thing. Here, you own your work from start to finish, right from day one. Being enthusiastic about tech is a big part of being at PhonePe. If you like building technology that impacts millions, ideating with some of the best minds in the country and executing on your dreams with purpose and speed, join us! As a leader, you will be Facilitating discussions and lead decision making on all engineering aspects of his/her team Able to define and execute the engineering plans for the areas under his/her ownership Drive engineering best practices for the team Define, implement and maintain the hygiene of the production systems (both engineering and processes) for the areas under his/her ownership Responsible for the health of the business directly owned by the team Challenging business & product on outcomes, channelize feedback into execution and be accountable for engineering outputs Hiring, mentoring, and retaining a best-of-class engineering team Responsible for all stakeholder management including but not limited to business, product, operations and clients/vendors As a leader, you must have Proven skills designing and developing simple to complex solutions including experience in designing and implementing large-scale distributed systems. Proven track record building and managing high-performing software development teams Practical experience and ability to drive design and architecture of multiple subsystems with other senior members in the team BTech, MTech, or PhD in Computer Science or a related technical discipline (or equivalent). 8+ years of software development experience and 3+ years in leading teams Excellent verbal and written communication skills with the ability to present complex technical information clearly and concisely to a variety of audiences Past experience with startups and fast paced environments is an added advantage About PhonePe Our goal is to make digital payments so easy, safe and universally accepted that people never feel the need to carry cash or cards again. We believe India is at the cusp of a new mobile revolution, which will change the way we manage our money on the go. We see ourselves facilitating this change, through technology and dogged customer centricity. At PhonePe, we take extra care to make sure you give your best at work, Everyday! And creating the right environment for you is just one of the things we do. We empower people and trust them to do the right thing. Here, you own your work from start to finish, right from day one. Being enthusiastic about tech is a big part of being at PhonePe. If you like building technology that impacts millions, ideating with some of the best minds in the country and executing on your dreams with purpose and speed, join us! As a leader, you will be Facilitating discussions and lead decision making on all engineering aspects of his/her team Able to define and execute the engineering plans for the areas under his/her ownership Drive engineering best practices for the team Define, implement and maintain the hygiene of the production systems (both engineering and processes) for the areas under his/her ownership Responsible for the health of the business directly owned by the team Challenging business & product on outcomes, channelize feedback into execution and be accountable for engineering outputs Hiring, mentoring, and retaining a best-of-class engineering team Responsible for all stakeholder management including but not limited to business, product, operations and clients/vendors As a leader, you must have Proven skills designing and developing simple to complex solutions including experience in designing and implementing large-scale distributed systems. Proven track record building and managing high-performing software development teams Practical experience and ability to drive design and architecture of multiple subsystems with other senior members in the team BTech, MTech, or PhD in Computer Science or a related technical discipline (or equivalent). 8+ years of software development experience and 3+ years in leading teams Excellent verbal and written communication skills with the ability to present complex technical information clearly and concisely to a variety of audiences Past experience with startups and fast paced environments is an added advantage PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles) Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy Working at PhonePe is a rewarding experience! Great people, a work environment that thrives on creativity, the opportunity to take on roles beyond a defined job description are just some of the reasons you should work with us. Read more about PhonePe on our blog. Life at PhonePe PhonePe in the news

About Phonepe is the leader in the UPI based payments in India with a market share of more than 40%. Our goal is to make payments so easy, safe and universally accepted that people never feel the need to carry cash or cards again. We believe India is at the cusp of a new mobile revolution, which will change the way we manage our money on the go. We see ourselves facilitating this change, through technology and dogged customer centricity. PhonePe went live in 2016 and crossed 5 bn transactions on its platform in 2019. In 2020, PhonePe forayed into diverse areas with the launch of insurance and super funds. Today we have a customer base of 300+ mm users and 16 mm merchants live on our platform. Job Objective We are looking for HRBP for the Retail organization. The role will develop and execute on the HR strategy for the business by partnering closely with the leadership team in the region. Responsibilities Talent Acquisition & Onboarding: Identify workforce requirements (including third party contractors) through liaison with regional sales managers and ensure that requirements are in sync with annual operating plan and organization's operating structure from a perspective of layers, spans, etc. Work with talent acquisition partner to identify different available avenues for sourcing of right talent Review profiles, interview candidates and roll out offers with talent acquisition and business leader to ensure adherence to budgets and to attract right talent in the organization Talent Management: Oversee the performance management process including goal setting, regular touch bases and final evaluation as per the decided timelines, for the assigned region Enable the talent process by holistic review of talent in the team for creating a strong succession planning bench Facilitate discussions of low performers with their managers and ensure creation of performance improvement plan; Track achievement and take appropriate action in case of no visible increase in performance level Design and conduct assessment centers for critical transitions Drive organization health & manager connect surveys, as and when conducted, and ensure maximum coverage for the assigned region Analyze survey results for the functions / businesses handled, identify concern areas, liaise with business heads and draft action plans to mitigate the concerns Expected to provide coaching on managerial and people development to regional managers Business Partnering: Partner with regional sales managers to deliver on business targets (revenue, growth, etc.) by providing HR solutions Expected to proactively identify opportunities for increased efficiency and effectiveness Maintain strong individual connect and regular touch points with all employees from the assigned business groups Solve for front-line attrition by doing attrition analysis and taking corrective action Regular visit to sales offices in the regions and interact with the employees. Attend sales review meetings and market visits Own and interpret HR policy for the organization and resolve issues quickly and effectively. Address all employee queries and provide help/ support within decided timelines Oversee the process of payroll for third party employees and ensure timely disbursement of salary to the off-roll employees through vendor Capabilities & : MBA - HR from Tier 1 campus with proven working experience of 3-6 years in business partnering Exposure to start up environment is an added advantage. Strong business acumen & understanding of the business Understanding of HR concepts and evolving HR practices Drive for result, able to demonstrate/quantify success relative to established targets and metrics Strong bias for action, problem solving and ownership PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles) Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy Working at PhonePe is a rewarding experience! Great people, a work environment that thrives on creativity, the opportunity to take on roles beyond a defined job description are just some of the reasons you should work with us. Read more about PhonePe on our blog. Life at PhonePe PhonePe in the news

About PhonePe Our goal is to make digital payments so easy, safe and universally accepted that people never feel the need to carry cash or cards again. We believe India is at the cusp of a new mobile revolution, which will change the way we manage our money on the go. We see ourselves facilitating this change, through technology and dogged customer centricity. At PhonePe, we take extra care to make sure you give your best at work, Everyday! And creating the right environment for you is just one of the things we do. We empower people and trust them to do the right thing. Here, you own your work from start to finish, right from day one. Being enthusiastic about tech is a big part of being at PhonePe. If you like building technology that impacts millions, ideating with some of the best minds in the country and executing on your dreams with purpose and speed, join us! As a leader, you will be Facilitating discussions and lead decision making on all engineering aspects of his/her team Able to define and execute the engineering plans for the areas under his/her ownership Drive engineering best practices for the team Define, implement and maintain the hygiene of the production systems (both engineering and processes) for the areas under his/her ownership Responsible for the health of the business directly owned by the team Challenging business & product on outcomes, channelize feedback into execution and be accountable for engineering outputs Hiring, mentoring, and retaining a best-of-class engineering team Responsible for all stakeholder management including but not limited to business, product, operations and clients/vendors As a leader, you must have Proven skills designing and developing simple to complex solutions including experience in designing and implementing large-scale distributed systems. Proven track record building and managing high-performing software development teams Practical experience and ability to drive design and architecture of multiple subsystems with other senior members in the team BTech, MTech, or PhD in Computer Science or a related technical discipline (or equivalent). 8+ years of software development experience and 3+ years in leading teams Excellent verbal and written communication skills with the ability to present complex technical information clearly and concisely to a variety of audiences Past experience with startups and fast paced environments is an added advantage About PhonePe Our goal is to make digital payments so easy, safe and universally accepted that people never feel the need to carry cash or cards again. We believe India is at the cusp of a new mobile revolution, which will change the way we manage our money on the go. We see ourselves facilitating this change, through technology and dogged customer centricity. At PhonePe, we take extra care to make sure you give your best at work, Everyday! And creating the right environment for you is just one of the things we do. We empower people and trust them to do the right thing. Here, you own your work from start to finish, right from day one. Being enthusiastic about tech is a big part of being at PhonePe. If you like building technology that impacts millions, ideating with some of the best minds in the country and executing on your dreams with purpose and speed, join us! As a leader, you will be Facilitating discussions and lead decision making on all engineering aspects of his/her team Able to define and execute the engineering plans for the areas under his/her ownership Drive engineering best practices for the team Define, implement and maintain the hygiene of the production systems (both engineering and processes) for the areas under his/her ownership Responsible for the health of the business directly owned by the team Challenging business & product on outcomes, channelize feedback into execution and be accountable for engineering outputs Hiring, mentoring, and retaining a best-of-class engineering team Responsible for all stakeholder management including but not limited to business, product, operations and clients/vendors As a leader, you must have Proven skills designing and developing simple to complex solutions including experience in designing and implementing large-scale distributed systems. Proven track record building and managing high-performing software development teams Practical experience and ability to drive design and architecture of multiple subsystems with other senior members in the team BTech, MTech, or PhD in Computer Science or a related technical discipline (or equivalent). 8+ years of software development experience and 3+ years in leading teams Excellent verbal and written communication skills with the ability to present complex technical information clearly and concisely to a variety of audiences Past experience with startups and fast paced environments is an added advantage PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles) Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy Working at PhonePe is a rewarding experience! Great people, a work environment that thrives on creativity, the opportunity to take on roles beyond a defined job description are just some of the reasons you should work with us. Read more about PhonePe on our blog. Life at PhonePe PhonePe in the news

Specialist - Benefits Administration (FTC) About Phonepe is the leader in the UPI based payments in India with a market share of more than 47%. Our goal is to make payments so easy, safe and universally accepted that people never feel the need to carry cash or cards again. We believe India is at the cusp of a new mobile revolution, which will change the way we manage our money on the go. We see ourselves facilitating this change, through technology and dogged customer centricity. PhonePe went live in 2016 and till date has got over 600 mn registered users and 40 mn merchants. PhonePe has forayed into diverse areas with its offerings in almost all fintech segments including insurance, lending, mutual funds and stock broking. In 2024, PhonePe also launched Indus AppStore - its own native Android-based mobile app store built for Indian consumers providing app discovery and content in 12 Indian languages. Summary Seeking a proactive and detail-oriented professional to join our HR team in Bangalore as a Specialist Benefits Administration . This role will report into the Lead - Payroll and Benefits Administration and will be responsible for managing employee benefits programs for ensuring seamless employee experience and service delivery. Key Responsibilities: Benefits Administration Employee Insurance Administration ( GMC, GPA, and GTLI) Collaborate with insurance brokers, third-party administrators (TPAs) and insurance providers to ensure enrolment, removal, coverage, and efficient administration of insurance benefits and claims processes. Provide assistance to employees regarding insurance inquiries, offering guidance and facilitating the claims process as necessary. Driving enrollment by coordinating Insurance Benefit Sessions and follow-ups. Reviewing open claims with insurance brokers/ TPAs for closure. Mothers@PhonePe and Daycare: Oversee communication and processes for the Mothers@PhonePe program. Supporting the expectant/ new mothers with enrolment, query resolution and special requirements if applicable (special workspace-related requirements, transportation benefits, peer support group, parental well-being program,, etc) Ensuring timely buddy allocation, dispatch of gift hampers, mailers and gifts to new/expectant mothers) Monitor the utilization of daycare facilities and coordinating with vendors for services to ensure accurate billing. Car Lease Supporting the employees with the car lease process in coordination with the leasing partners. Coordinating with the leasing partners in cases of lease closures. Maintaining the car lease MIS for tracking and reconciliation with payroll data. US Employees Benefits Coordinating with the US Benefits Broker for enrolment of the new joiners. Ensuring the timely processing and transfer of all benefit amounts including those applicable for social security and insurances. Coordinating with Accounts Payable team for timely processing the payments for benefits amounts. Supporting the transfer of social security benefits (401(k)) for separated employees Other benefits: Long Service Awards (LSA)Ensure timely execution of LSA through proactive coordination with vendors and ensuring timely payments. Supporting Death Cases Handling death cases by coordinating with various internal and external teams for supporting the beneficiary's family with all claims. National Pension Scheme (NPS)Managing NPS enrollment, shifting of PRAN under PhonePe entities, validating the inputs and changes for Payroll. Learning Assistance Programme (LAP) Validating the LAP claims against approval and processing the reimbursements through payroll. Time Away from Work Validation of monthly accrual of Annual Leaves and Casual Leaves along with the Digitalization team. Handling queries and tickets in the above areas to address employees concerns or requests Invoice Processing Overseeing regular billing cycles for the premium amounts and service fee, validating invoices, raising POs and ensuring compliance with contractual terms for accurate billing. Coordinating with Accounts Payable and other PhonePe internal teams for timely payout (especially for the US partners). Process Documentation, Improvement and Reporting Create and update SOPs for benefits processes for efficient service delivery. Evaluate workflows for improvements, faster turnaround and accurate reporting. Maintain and analyze benefits data to track enrolment, utilization, and trends and generating reports required by stakeholders and other processes. Providing payroll inputs as required against the various benefits programmes. Support the People Experience team members with other benefits related activities. Capabilities & : Bachelors degree in Human Resources, Social Work, or a related field. 1-2 years of experience in benefits administration and coordination with partners. Proficiency MS Excel or Google Spreadsheets is a plus. Attention to detail, conscientiousness, and commitment to execution excellence. Experience in a dynamic, fast-paced environment is advantageous. PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles) Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy Working at PhonePe is a rewarding experience! Great people, a work environment that thrives on creativity, the opportunity to take on roles beyond a defined job description are just some of the reasons you should work with us. Read more about PhonePe on our blog. Life at PhonePe PhonePe in the news

LevelAssociate Manager / Manager Indus Appstore is looking for a Social Media Manager who can build a distinct, high-engagement social presence - speaking to both consumers and developers. This is a hands-on, brand-building role focused on organic and influencer-led growth . Were looking for someone who can scale content, shape our brand voice across platforms, build community engagement, and implement tools and processes to scale execution over time. This isnt a performance-led or content factory role. We need a storyteller and brand builder who can shape Indus' social voice from the ground up, create platform-native formats, and build high recall and affinitywithout relying on media budgets. Brand Voice & Channel Strategy Craft and evolve a unique voice for Indus Appstore that adapts between consumer and developer contexts Define the channel & content strategy for organic channels such as WhatsApp, Sharechat, Instagram, LinkedIn, X (Twitter), Reddit and YouTube Always-On Organic Content Engine Design platform-native content plans and monthly calendars for both user and developer audiences across all channels Plan a mix of formatscarousels, reels, infographics, dev-focused content drops, user stories, etc. Source, write, and collaborate with designers/creators to ship thumb-stopping, high-context posts Own the response strategy for comments, DMs, tag mentions, and community queries Own the balance between evergreen formats, topical engagement, and campaign bursts Reactive & Topical Marketing Spot cultural or tech trends and jump on them with agility (especially on X & IG) Build lightweight internal systems for real-time content brainstorming and publishing Collaborate with content team to support brand moments, launches, and events with fast-response creative Cross-Functional Collaboration Work closely with PR, product, DevRel, design, and business teams Translate feature updates, launches, or developer wins into high-context social narratives Track and report on engagement, reach, and brand sentimentcontinuously refining the playbook Collaborate with business team to build and own thought leadership calender such as Case Studies, WhitePapers etc Social Listening & Community Insights Monitor conversations across platforms to pick up user/developer sentiment, feedback, and trends Use social listening to generate content ideas, identify brand moments, and spot early buzz Act as the internal voice of social - bringing insights to marketing, product, and developer teams Social Media Ops & Tooling Implement tools for publishing, scheduling, analytics, and collaboration Set up internal systems for approvals, reporting, asset management, and content archives Create a scalable social engine with clarity on workflows, metrics, and ownership Key Filters for evaluation: 5-7 years of hands-on social media experience in high-growth consumer or tech-first companies Ability to manage content calendars, creator workflows, and editorial strategy end-to-end Experience working with tools for scheduling, social listening, and analytics (Sprinklr, Sprout Social) Strong instincts around platform trends and audience resonance (esp. LinkedIn + IG + X | Experience on Regional Friendly Platforms like Sharechat and Elo Elo is a plus) Track record of growing engagement through organic and creator-led content Experience managing multiple voices/audiences (consumer and developer preferred) PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles) Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy Working at PhonePe is a rewarding experience! Great people, a work environment that thrives on creativity, the opportunity to take on roles beyond a defined job description are just some of the reasons you should work with us. Read more about PhonePe on our blog. Life at PhonePe PhonePe in the news

Phonepe is the leader in the UPI based payments in India with a market share of more than 40%. Our goal is to make payments so easy, safe and universally accepted that people never feel the need to carry cash or cards again. We believe India is at the cusp of a new mobile revolution, which will change the way we manage our money on the go. We see ourselves facilitating this change, through technology and dogged customer centricity. PhonePe went live in 2016 and crossed 5 bn transactions on its platform in 2019. In 2020, PhonePe forayed into diverse areas with the launch of insurance and super funds. Today we have a customer base of 260+ mn users and 16 mn merchants live on our platform. Job Objective: This is an individual contribution role and one would have to own end-to-end accountability for building PhonePes acceptance network across a set of national/international brands/retail chains operating in the country. The incumbent will be responsible for not only adding new key accounts to our network, but also to nurture and grow them and also ensure an increase of market share of PhonePe in the offline business. In addition, the incumbent will be expected to generate revenue through multiple products launched as we move forward in our journey. Reporting Matrix The role will report to the Head - National Key Account Manager. Responsibilities Business Growth: Identification of key stakeholders on the merchants side for the identified set of brands. Develop an understanding of the prospective merchants business environment and prepare merchant specific contextual/relevant pitches. This would need one to be good with data/understanding in the Indian context and basis this one should be able to outline the value which PhonePe can add to this business. Stakeholder Management: Pitch the solution along with the overall business proposition to the key stakeholders. This would need one to be comfortable with having multiple discussions with CXOs/Senior Management on the merchant's side. Work with the PhonePe and Merchant legal teams to finalize the partnership agreements. This would need one to understand PhonePe and the Merchants business end to end and identify all relevant elements to be covered under the partnership agreement. Work with PhonePe category management teams and different functional teams on the merchants side to finalize the longer term business plans and model of engagement between the PhonePe teams and the Merchants teams. Map Competition Develop a holistic understanding of the overall digital payments landscape in the country/developments/opportunities and help adapt PhonePes go to market plans in the organized retail space accordingly. To be able to take timely action, it is imperative that we monitor the market and be informed of competitions initiatives. This will ensure that appropriate response strategies are being formulated and implemented. Develop a holistic understanding of the overall digital payments landscape in the : MBA from Tier 1 campus with good academic record Proven working experience of minimum 6 years especially from enterprise business Experience in handling/ generating revenue for the organisation Excellent communication and influencing skills Prior experience in payment space would be preferred Problem solving abilities with strong bias for impact Strong ethics and discretion while dealing with customers Drive for result, able to demonstrate/quantify success relative established targets and metrics PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles) Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy Working at PhonePe is a rewarding experience! Great people, a work environment that thrives on creativity, the opportunity to take on roles beyond a defined job description are just some of the reasons you should work with us. Read more about PhonePe on our blog. Life at PhonePe PhonePe in the news

Challenges Building for Scale, Rapid Iterative Development, and Customer-centric Product Thinking at each step defines every day for a developer at PhonePe. Though we engineer for a 50million+ strong user base, we code with every individual user in mind. While we are quick to adopt the latest in Engineering, we care utmost for security, stability, and automation. Apply if you want to experience the best combination of passionate application development and product-driven thinking As a Software Engineer: 5+ years of experience in the art of writing code and solving problems on a Large Scale. You will build Robust and scalable web-based applications You will need to think of platforms & reuse Build abstractions and contracts with separation of concerns for a larger scope Drive problem-solving skills for high-level business and technical problems. Do high-level design with guidance; Functional modeling, break-down of a module Do incremental changes to architectureimpact analysis of the same Do performance tuning and improvements in large scale distributed systems Mentor young minds and foster team spirit, break down execution into phases to bring predictability to overall execution Work closely with Product Manager to derive capability view from features/solutions, Lead execution of medium-sized projects Work with broader stakeholders to track the impact of projects/features and proactively iterate to improve them As a senior software engineer you must have Extensive and expert programming experience in at least one general programming language (e.g. Java, C, C++) & tech stack to write maintainable, scalable, unit-tested code. Experience with multi-threading and concurrency programming Extensive experience in object-oriented design skills, knowledge of design patterns, and huge passion and ability to design intuitive module and class-level interfaces Excellent coding skills should be able to convert the design into code fluently Knowledge of Test Driven Development Good understanding of databases (e.g. MySQL) and NoSQL (e.g. HBase, Elasticsearch, Aerospike, etc) Strong desire to solving complex and interesting real-world problems Experience with full life cycle development in any programming language on a Linux platform Go-getter attitude that reflects in energy and intent behind assigned tasks Worked in a startups environment with high levels of ownership and commitment BTech, MTech, or Ph.D. in Computer Science or related technical discipline (or equivalent). Experience in building highly scalable business applications, which involve implementing large complex business flows and dealing with a huge amount of data. An open communicator who shares thoughts and opinions frequently listens intently and takes constructive feedback. As a Software Engineer, good to have The ability to drive the design and architecture of multiple subsystems Ability to break-down larger/fuzzier problems into smaller ones in the scope of the product Understanding of the industrys coding standards and an ability to create appropriate technical documentation. PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles) Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy Working at PhonePe is a rewarding experience! Great people, a work environment that thrives on creativity, the opportunity to take on roles beyond a defined job description are just some of the reasons you should work with us. Read more about PhonePe on our blog. Life at PhonePe PhonePe in the news

Job Title:Senior Manager Finance (Indirect Cost Analysis& Reporting) Location: Bangalore Department: Finance Role Summary: We are seeking a dynamic and experienced Senior Manager to lead a team of 18 finance professionals. The role involves overseeing AP Operations, Indirect cost finalization, variance analysis, and comprehensive financial reporting across monthly, quarterly, and annual cycles. The ideal candidate will possess strong stakeholder management skills and a proven track record in driving process improvements within a finance function. Key Responsibilities: Lead and manage a team, ensuring high performance and professional development. Finalize indirect costs, accruals and ensure accurate allocation across business units. Review and analyse indirect cost variances, providing actionable insights. Oversee monthly, quarterly, and yearly financial reporting, ensuring timeliness and accuracy. Collaborate with key stakeholders including entity controllers, business leaders, and business finance teams. Drive continuous process improvements to enhance efficiency and accuracy in financial operations. Ensure compliance with internal controls and financial policies. Support audits and respond to queries related to AP Operations, indirect costs and reporting. Qualifications & Experience: Chartered Accountant (CA) 7+ years of relevant experience in finance, with at least 3 years in a managerial role. OR Certified Management Accountant (CWA) 10+ years of relevant experience in finance, with at least 3 years in a managerial role. OR M.Com / B.Com 15+ years of relevant experience in finance, with at least 5 years in a managerial role. Good understanding of indirect cost accounting, accruals, and variance analysis. Proven experience in stakeholder management and cross-functional collaboration. Excellent analytical, communication, and leadership skills. Proficiency in financial systems and tools PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles) Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy Working at PhonePe is a rewarding experience! Great people, a work environment that thrives on creativity, the opportunity to take on roles beyond a defined job description are just some of the reasons you should work with us. Read more about PhonePe on our blog. Life at PhonePe PhonePe in the news

General Application If you dont see any relevant open job on our career site which matches your skillset or career preferences, please submit you application to this prospect job post. This will help us to consider your application whenever there is a suitbale opening which matches your skillset and career preferences. PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles) Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy Working at PhonePe is a rewarding experience! Great people, a work environment that thrives on creativity, the opportunity to take on roles beyond a defined job description are just some of the reasons you should work with us. Read more about PhonePe on our blog. Life at PhonePe PhonePe in the news

Phonepe is the leader in the UPI based payments in India with a market share of more than 40%. Our goal is to make payments so easy, safe and universally accepted that people never feel the need to carry cash or cards again. We believe India is at the cusp of a new mobile revolution, which will change the way we manage our money on the go. We see ourselves facilitating this change, through technology and dogged customer centricity. PhonePe went live in 2016 and crossed 5 bn transactions on its platform in 2019. In 2020, PhonePe forayed into diverse areas with the launch of insurance and super Job Objective: Mass offline team focuses on driving PhonePe acceptance at offline merchants across urban and rural markets across the country. ASM is responsible for building and maintaining a strong relationship with the Merchants, DSAs and sales executives. The role also requires developing a keen and sharp understanding of local merchant/customers needs and hence, driving PhonePe transactions based on both brand positioning and local requirements. The incumbent will be responsible to set up and drive the team to achieve the acquisition & quality targets. Reporting Matrix The role will report to the State Head and will have 8-10 Territory Sales Managers as direct reports and 70-80 business development executives as indirect reports. Responsibilities Business Growth: Grow distribution and market share in the assigned area of operations Identify, interact and develop DSAs to align and drive business in the market Synthesize inputs on local competition from TSM and verify for authenticity across geography. If a local initiative is identified then formulate and launch counter-strategy Analyze data and identify improvement areas, corroborate through market visits to identify sweet spots for performance Benchmark and compare performance with territory to broad base good practices Plan market size, span & geographies for TSM / TL / BDE / FLs Should be able to device the best methods for communication of plans/targets to the team so that there is minimum expectation vs delivery gap Ability to understand formats/data so as to gather right information, viz , in cases when we want them to do surveys and develop insights Stakeholder Management: Handle merchant escalations in market & partner with various internal stakeholders to resolve them Partner with cross functional teams like Marketing, Sales Capability and HR to ensure appropriate levels of market collaterals, headcount, onboarding experience, etc. Implement processes and metrics for tracking progress and setup review mechanisms with all the stakeholders Ensure payouts to and from DSA are done as per process and timelines including accurate calculations and disbursement. People Management: Drive hiring of TSM, BDEs & RTLs to ensure 100% manning in the team Onboard the new team members and help them assimilate PhonePe ways of working Participate in performance appraisal process sharing insights about the team and sharing relevant feedback with team members for their growth & development Coach TSMs regularly to allow them to better manage the input and output deliverables of BDEs Understand the reasons of exit and take corrective action to reduce attrition Drive team level R&R and engagement practices Quality Management: Monitor quality parameters like KYC, PFB usage to identify gaps, & initiate corrective action Validate audits conducted by TSMs and evaluate the process followed & inputs shared by TSM Monitor performance on compliance parameters to ensure zero deviation R equirements: MBA from Tier 1 campus with good academic record 3-5 years of relevant experience in sales and distribution/business development Excellent interpersonal skills to manage situations on the ground Should have managed larger teams on the ground Exposure to the start up environment is an added advantage Problem solving abilities with strong bias for impact Strong ethics and discretion while dealing with customers Drive for result, able to demonstrate/quantify success relative established targets and metrics PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles) Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy Working at PhonePe is a rewarding experience! Great people, a work environment that thrives on creativity, the opportunity to take on roles beyond a defined job description are just some of the reasons you should work with us. Read more about PhonePe on our blog. Life at PhonePe PhonePe in the news

Job Responsibilities of Specialist - HR Digitalization HR Systems domain -- IT project mode and systems operations mode based on needGather business change requirements/enhancements; raise configuration change requests; ensure configuration changes; change control process, testing and roll-out; maintain system documentation. Learn-as-per-need, Coach team members on techno-functional aspects, provide end user support and training Periodic system updates and validations as required across Development/Test; Preview/Stage and Production environments Interface with the software/services vendors Customer Success/Technical Support team for select change requests, issue resolution and keeping track of system updates Maintain organization masters and proactively manage system-wide impact of changes System-related issues categorization, prioritization, tracking and timely closure through Employee Helpdesk Troubleshooting and carrying out independent Root-Cause Analysis (RCA) Interface with auditorsIT Application Controls and IT Governance System Administration (Primary) Core System of Records (SAP SuccessFactors) Module scope within SAP Cloud Platform (SCP) and SAP SuccessFactorsEmployee Central, Onboarding2.0 B. System Administration (Secondary) Systems Adjacent to SAP SuccessFactors System administration, maintenance and enhancement of niche systemsApplicant Tracking System (Greenhouse), SAP BTP and HANA Database Desired Qualifications and Skills: B.Tech with 6-8 years of experience, ideally in Comp. Sci. / IT / Electronics / Communication (Techno-functional mindset is mandatory; MBA is optional) Good understanding of HR Information Systems, their implementation and support Technical expertise in managing integrations between systems Sound knowledge of SAP CPI / SAP Cloud Integration Strong interpersonal and communication skills including documentation Problem-solving/Trouble-shootingActive identification, participation and resolution Disciplined execution and tracking of tasks Good knowledge of MS Office / Google Suite PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles) Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy Working at PhonePe is a rewarding experience! Great people, a work environment that thrives on creativity, the opportunity to take on roles beyond a defined job description are just some of the reasons you should work with us. Read more about PhonePe on our blog. Life at PhonePe PhonePe in the news

Minimum Qualifications Chartered Accountant/ MBA with 7+ year of work experience Strong Proficiency in MS Excel and presentations Strong analytical skills and problem-solving skills Proactive takes initiative, self-motivated, team player Strong stake holder management and interpersonal skills Preferred Qualifications Prior experience in Business Finance Extensive understanding of financial trends both within the company and generalmarket patterns Business acumen, Analytical approach, understanding of general businessdevelopment and operations Commercial Negotiations, Partnerships, Alliances experience Agreements and Contract Review Prior experience in Ecommerce/ start-ups/Consumer Tech Responsibilities Ensure health of the business and co-own the goals with the category heads Define annual operating plan (AOP), outlook and define OKRs for category Conduct reviews and evaluations for growth and profitability opportunities Provide financial reports and interpret financial information to various stakeholderswhile recommending further courses of action Develop complex financial models to facilitate decision making with Businessstakeholders Develop trends and projections for the business growth & finances Collaborate with other functions, discuss and agree on projects to be taken. Drive process improvement initiatives that impact the category Ensure proper monthly planning, reviews and closure activities PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles) Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy Working at PhonePe is a rewarding experience! Great people, a work environment that thrives on creativity, the opportunity to take on roles beyond a defined job description are just some of the reasons you should work with us. Read more about PhonePe on our blog. Life at PhonePe PhonePe in the news

Position Title Manager, Finance Key Responsibilities Manage and oversee the monthly book closure process, ensuring accuracy and timeliness. Experience in SOP, process flow, policies write up Prepare and review balance sheet reconciliations, income statement analysis, and variance analysis. Support in general ledger functions, ensuring accuracy, timeliness, and compliance with company policies and accounting standards. Coordinate with external & internal auditors during audits and provide necessary documentation and explanations. Identify opportunities for process improvements and implement best practices to enhance efficiency and accuracy. Participate in system upgrades and implementations, ensuring smooth transitions and minimal disruptions. Qualifications and Skills: Managing a team of 3-4 members Chartered Accountant (CA) with 6 to 8 years of relevant experience. Proficiency in accounting software and ERP systems. Understanding of accounting principles, Ind AS and financial reporting. PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles) Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy Working at PhonePe is a rewarding experience! Great people, a work environment that thrives on creativity, the opportunity to take on roles beyond a defined job description are just some of the reasons you should work with us. Read more about PhonePe on our blog. Life at PhonePe PhonePe in the news

Job purpose The Merchant Support specialist acts as the primary interface between Phonepe and our business partners. The Merchant Support specialist will be responsible for providing timely and accurate operational support to Merchants on the Phonepe platform. The successful candidate has an immediate, distinct effect on the experience of Phonepe Merchants. A Merchant Support specialist is expected to address chronic system issues, provide process improvements, develop internal documentation, and contribute to a team environment, all while adhering to service level agreements for phone Portal and email L2 cases. Duties and responsibilities Primarily handling merchant escalated cases daily. Working with the internal stakeholder to extract the resolution. Identify opportunities for process improvement, considering the merchant and partner experiences Proactively help to resolve Merchant concerns in a timely, professional and positive manner, escalating issues to next level or other internal stakeholders, as needed If required need to connect with the merchants via Phone or non-voice channel, to understand and work on the caseefficiently and effectively Flexible to take up extra initiative or additional work as per the organizational requirement Educational Qualification & Experience Education Graduate in any stream (10+2+3) Skills Best written and communication skills &MS Office knowledge Candidates with relevant (Merchant Helpdesk / Customer Experience) preferred Experience 2to 4years PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles) Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy Working at PhonePe is a rewarding experience! Great people, a work environment that thrives on creativity, the opportunity to take on roles beyond a defined job description are just some of the reasons you should work with us. Read more about PhonePe on our blog. Life at PhonePe PhonePe in the news

: Own performance of the BUs operation across sites Own Operational performance for Inhouse & outsourced partner for the business unit Develop and track key performance indicators (KPIs) for support operations. Develop and implement operational strategies to enhance the overall efficiency and effectiveness Establish and maintain quality standards for support operations. Monitor and minimise the ageing of the support queue Build and operate the operations playbook for the BU Act as a point of contact in the operations of the BU to consolidate and program manage the experience erosion points in the ecosystem Maintain operational relationships across Internal and external support teams (Business, Strategy, Vendor, TnQ, WFM etc) and work with them to take the operation forward Optimize resource allocation, including people, technology, and tools, to ensure efficient and effective support operations. Analyze existing processes and workflows to identify areas for improvement. Should be able to identify and Program manage process/efficiency improvement projects Implement measures to reduce response/resolution times, and enhance overall experience. Team Management Lead and manage a team responsible for the day-to-day operations. Foster a culture of excellence, teamwork, and continuous improvement within the support operations team. Encourage and actively participate in professional development plans for team members. Work collaboratively to identify people's career goals, skill gaps, and areas for growth Desired skills and experience : Skills Ability to think holistically and in a structured fashion to solve problems Ability to deepdive on any people, process and technology failure points and come up with actionable and drive them to closure by working with respective partners Ability to understand data trends and make inferences, create plans of action and prioritization strategies for improvement Strong interpersonal and communication (written & verbal) skills with an eye for detail Ability to understand and implement strong process and governance frameworks keeping in mind both short term and long-term objectives of the organization Self-driven, proactive, with high levels of ownership Ability to work collaboratively with others Experience Graduate with good Operations understanding with at least 7 - 10 years of service operations experience & with at least 3 years in a people management role Proven experience in customer service operations management, with a focus on team leadership. Exposure to managing Broking/Mutual fund operations Trading is mandate PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles) Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy Working at PhonePe is a rewarding experience! Great people, a work environment that thrives on creativity, the opportunity to take on roles beyond a defined job description are just some of the reasons you should work with us. Read more about PhonePe on our blog. Life at PhonePe PhonePe in the news

Manager - Category (Insurance) at PhonePe serves in a pivotal role, building and managing the respective category business. This would require you to work closely with various internal and external stakeholders to scale and improve the experience, product features and services that help increase user satisfaction, improve customer experience and grow the category revenue. The role demands a deep understanding of market segment and consumer needs/behavior, and leading strategic and tactical initiatives for the growth of the category. Roles and responsibilities Deep understanding of the markets, trends, competitive landscape and consumer behavior, to contribute to the category strategy Establishing and maintaining strong relationships with key stakeholders in insurance companies, including executives, business development teams, and product managers, to drive collaboration and mutual success. Monitor and analyze partnership performance across insurers to identify areas of improvement and optimization. Collaborate with cross-functional teams- data science, legal, compliance, growth and customer experience to lead category specific initiatives Work with internal teams including operations, product and engineering to optimize key category metrics Skill Set required 4+ years of experience in a Fintech/Consumer Tech /Financial services company MBA/Btech from Tier 1 college Strategic thinking and analytical mindset, with the ability to identify and evaluate partnership opportunities based on business objectives and market dynamics. Flexibility and adaptability to thrive in a fast-paced and evolving business environment. Excellent communication and relationship-building skills, with the ability to influence and collaborate with stakeholders at all levels. Passion for solving problems creatively, starting small, failing fast, and applying your learnings . PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles) Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy Working at PhonePe is a rewarding experience! Great people, a work environment that thrives on creativity, the opportunity to take on roles beyond a defined job description are just some of the reasons you should work with us. Read more about PhonePe on our blog. Life at PhonePe PhonePe in the news

LocationBangaluru TeamCustomer Experience (CX) Reporting ToSr. Manager CX Strategy About PhonePe PhonePe is India's leading digital payments platform, empowering over 400 million users and 32 million merchants with seamless and secure financial transactions. Since our inception in 2016, we have revolutionised digital payments, pioneering UPI-based transactions and expanding into financial services including digital gold, mutual funds, and insurance. Our mission is to deliver innovative and inclusive financial solutions that enhance the lives of our customers. Our Culture At PhonePe, we thrive on a culture of ownership, empowerment, and innovation. We believe in entrusting our people to take initiative, experiment boldly, and deliver exceptional results. Our teams are collaborative, passionate, and committed to creating customer-centric solutions at scale. About the Customer Experience (CX) Team The CX team is at the forefront of creating delightful, friction-free customer journeys. We put customers first in every decision, relentlessly pursuing opportunities to simplify interactions, resolve pain points, and improve response times. Our goal is to design and deliver scalable experiences that exceed expectations and reinforce trust. Role Overview As an Associate Manager CX Process Design, you will take charge of defining and improving the end-to-end customer handling experience across touchpoints. This includes designing robust customer support flows, BOT workflows, and operational processes that directly influence business outcomes. In this role, you will own the process design charter for CX, working cross-functionally to drive automation, efficiency, and user satisfaction. Key Responsibilities Customer Journey Optimisation Analyse end-to-end customer journeys to identify friction points and improvement opportunities to Design intuitive, scalable workflows across app, chat, voice,self-serve channels & other channels. And Build SOPs and support playbooks to improve efficiency and performance. Automation Design (BOT / AI) : Design flows that address common customer queries with minimal human intervention.Define escalation protocols, fallback logic, and resolution paths to increase BOT efficiency.Continuously improve BOT performance through data analysis and user feedback. Continuous Improvement : Streamline existing processes to improve metrics like First Response Time (FRT), Average Handling Time (AHT), and resolution accuracy.Apply design thinking and first principles to challenge legacy workflows and develop innovative solutions.Drive continuous process improvement initiatives that scale with business growth. Data-Driven Execution : Conduct Voice of Customer (VOC) analysis, RCA, and feedback loop implementation.Track and influence L1 metrics, including NPS, customer satisfaction, and order completion rates.Leverage dashboards and data insights to validate hypotheses and measure success. Cross-Functional Stakeholder Collaboration : Partner with Product, Operations, Category, Sales, and internal CX teams to align process changes with broader business goals.Communicate clearly and persuasively with stakeholders across levels, including leadership. Ideal Candidate Profile BTech or MBA from a Tier 1/2 institution. 3+ years of experience in CX/operations/process design; experience in product-based startups, FinTechs or quick commerce Proven ability to understand customer journeys with hands-on experience in designing & implementing processes or automated workflows using process modeling, simulation, and optimization techniques. Strong analytical and problem-solving skills with a data-first mindset. Expertise in tools like Lucidchart, Miro, or similar for flow mapping; familiarity with BOT platforms is a plus. Exceptional communication, collaboration, and stakeholder management abilities. Demonstrated ownership and ability to thrive in a fast-paced, dynamic environment. Why Join PhonePe Join one of Indias most trusted and innovative fintech brands. Be part of building the future of quick commerce with Pincode. Work with passionate and talented peers who are customer-obsessed. Opportunity to own impactful projects and grow in a high-performance culture. Enjoy competitive compensation, benefits, and an empowering work environment. PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles) Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy Working at PhonePe is a rewarding experience! Great people, a work environment that thrives on creativity, the opportunity to take on roles beyond a defined job description are just some of the reasons you should work with us. Read more about PhonePe on our blog. Life at PhonePe PhonePe in the news

Challenges Building for Scale, Rapid Iterative Development and Customer-centric Product Thinking at each step defines every day for a developer at PhonePe. Though we engineer for a 50million+ strong user base, we code with every individual user in mind. While we are quick to adopt the latest in Engineering, we care utmost for security, stability, and automation. Apply if you want to experience the best combination of passionate application development and product-driven thinking. Roles & Responsibilities Managing accounts during integration Working with Products, Tech team and understand different product flow Attending meetings/con calls with Merchant's Tech/Business team Understanding Merchant's flow, requirements and suggesting the solution to them Researching, diagnosing, troubleshooting and identifying solutions to resolve the merchant integration Issue. Taking ownership of customer/merchant issues reported and seeing problems through to resolution Ask merchant the targeted questions to quickly understand the root of the problem Understanding Tech issues involved in integration & Providing resolution Automate the process to solve the merchant integration issue and merchant requirements Skillset required Hands-on experience with Windows/Linux/Mac OS environments. Python and SQL - Required for this role Knowledge of any programming language (Ex- PHP, JAVA, ASP.Net), platforms (Android, iOS). Ability to diagnose and troubleshoot basic technical issues and to provide step-by-step technical help Familiarity with remote desktop applications Excellent problem-solving, communication skills Good understanding of IT terminologies and concepts Job Location Bangalore Experience 2 to 5 years PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles) Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy Working at PhonePe is a rewarding experience! Great people, a work environment that thrives on creativity, the opportunity to take on roles beyond a defined job description are just some of the reasons you should work with us. Read more about PhonePe on our blog. Life at PhonePe PhonePe in the news

JD - Category Lead - Gaming, Indus Appstore Responsibilities: Build out the Gaming category for Indus Appstore Deep understanding of the gaming markets - local & global, casual & real money and trends to shape the strategy Establish and manage partnerships with Gaming companies and other ecosystem players at a strategic level Ownership of commercials and business metrics for the respective category End to end ownership of user experience for the category along with product team Participate in community building for Indus Appstore for the Gaming companies Collaborate with cross-functional teams- design, data science, product, engineering, marketing, business finance and finance to lead category specific initiatives GTM strategy, new product launch, portfolio marketing strategy and execution, positioning, messaging, pricing, competitive research and internal communication Actively monitor and drive commercial performance - onboarding, advertising P/L and payments P/L for the category Manage regulatory and/or compliance interaction with regulatory entities & internal teams Manage business operations with strong oversight and focus on automation and process excellence Preferred qualifications and ideal background: An entrepreneurial drive to open up new opportunities of growth and strong execution rigour to follow it up. Someone who loves to go through the idea- pilot - measure - scale loop A good mix of intuition & analytical decision making. Ability to balance long-term vision with short- and medium-term goals Prior experience of working with and leading highly skilled cross- functional teams 10+ years of experience in Account Management domain with exposure to Gaming as a category MBA from a Tier 1 institute Thrive at building relationships, influencing cross-functional teams and leadership teams on strategic execution of key projects Ability to forge and nurture leadership relationships with external stakeholders (CXOs) PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles) Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy Working at PhonePe is a rewarding experience! Great people, a work environment that thrives on creativity, the opportunity to take on roles beyond a defined job description are just some of the reasons you should work with us. Read more about PhonePe on our blog. Life at PhonePe PhonePe in the news

The PhonePe Ethics and Compliance team plays a critical role in the successful execution of the firm's ethical and compliance mission. The Payments Compliance function at PhonePe, ensures the development and maintenance of a strong compliance culture within the company by developing and maintaining program infrastructure that identifies, measures and monitors compliance with applicable laws, regulations and rules that govern our business globally. Compliance teams work closely with business, legal, risk, and audit functions to provide expertise on regulatory compliance matters, assess and measure compliance and related risks, and monitor and test the adequacy of the firm's compliance environment. We are looking for an experienced Compliance Manager who is well-versed in the current regulatory frameworks applicable for Banks, Non Bank Financial Sectors and corporate governance best practices in order to support all aspects of PhonePes regulatory compliance practices including program management for various regulatory implementations, risk assessment, licensing, training and building and implementing policies and procedures across the entire PhonePe ecosystem. The role demands that you are a professional of high ethical standards with prior regulatory compliance experience and are able to work diligently to complete your duties either independently or otherwise, keeping in mind the objectives of PhonePe. You must be comfortable communicating with various stakeholders to deliver compliance objectives and be result-oriented to ensure that your requirements are delivered on time. Roles & Responsibilities: Regulatory Implementations Charter: Work closely with Business on implementing relevant regulatory guidelines applicable for the product in review and based on that understanding formulate a project plan that would ensure compliance to all Non-IT regulations as stated in the regulatory guidelines. ETAs and Timelines to implementation is to be tracked and closed with all relevant stakeholders. Share regular and timely updates with all relevant stakeholders with regards to the progress on the ongoing regulatory implementations. Collect and Store relevant evidence, received from stakeholders from the various implementations done, for future Audit requirements. Responsible for formulating and providing compliance certifications on all regulatory implementations carried out on a periodic basis with various stakeholders. Keep abreast of all regulatory developments as well as evolving best practices in compliance controls and leverage the same to implement better and current compliance standards. Assist during regulatory inspections and ensure closure of the observations with multiple stakeholders Liaise with internal stakeholders to explain the audit requirements and observations in a timely fashion. Support management to compile, maintain and close-out audit finding responses, implementation of controls as per audit recommendations, etc. and ensure all Non IT audit observations. Policies and Procedure Governance: Ensure review of all Non-IT related policies and procedures on a periodic basis or whenever there is change in process and place it for Management approvals to board on a timely fashion. Work with Business, Legal and Product stakeholders to build product (or) company specific Policies and Procedures whenever there is a new product being introduced to our platform. Work closely with the Senior Management to implement controls at regular intervals to ensure that compliance procedures are regularly followed. They would regularly help evaluate the efficiency of compliance implemented processes and controls and work to improve them continuously. They would be responsible for documenting and operationalising compliance related processes to ensure adherence to regulatory guidelines or internal policy. Team Building and Management Reporting Should have previously helped in building and managing high performing team members and be able to build growth charters for each of their team members. Prepare and maintain reports and KPIs for the Compliance team to ensure processes are healthy and functional. Basic and Advanced Qualifications: Any Post Graduate in Finance and Risk Management / MBA / CA / CS with at least 6+ years of experience in the Payments Compliance space and a proven track record as a team lead or manager. In-depth knowledge on the compliance environment of the banking / payment / insurance and fintechs industry along with Indian regulations and current market practices. Well versed with the RBI, NPCI, NBBL and KYC guidelines for payments products. A subject matter expert with comprehensive knowledge on the Indian Financial Services Industry and its guiding regulations, fraud control environment, risk categorization methodologies and is able to create, monitor and evaluate policies and procedures. Excellent knowledge of reporting procedures and record keeping guidelines. Ability to communicate clearly and precisely to the point. Has an analytical mind able to see the complexities of procedures and regulations. Is a problem solver and always ready to take ownership of deliverables assigned. Has high ethical standards and is able to work diligently to complete your duties. Certified compliance professional is a plus. PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles) Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy Working at PhonePe is a rewarding experience! Great people, a work environment that thrives on creativity, the opportunity to take on roles beyond a defined job description are just some of the reasons you should work with us. Read more about PhonePe on our blog. Life at PhonePe PhonePe in the news