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Operation Analyst RMS

Operation Analyst RMS

Phonepe

2 - 4 years

1 - 4 Lacs

Bengaluru

Posted:4 hours ago| Platform:

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Skills Required

operational support documentation helpdesk wellness customer experience financial analysis defined benefits operations management back office operations medical insurance hrsd training payroll processing salary processing payroll finance

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job purpose
The Merchant Support specialist acts as the primary interface between Phonepe and our business partners. The Merchant Support specialist will be responsible for providing timely and accurate operational support to Merchants on the Phonepe platform. The successful candidate has an immediate, distinct effect on the experience of Phonepe Merchants. A Merchant Support specialist is expected to address chronic system issues, provide process improvements, develop internal documentation, and contribute to a team environment, all while adhering to service level agreements for phone Portal and email L2 cases. Duties and responsibilities

Primarily handling merchant escalated cases daily.

Working with the internal stakeholder to extract the resolution.

Identify opportunities for process improvement, considering the merchant and partner experiences

Proactively help to resolve Merchant concerns in a timely, professional and positive manner, escalating issues to next level or other internal stakeholders, as needed

If required need to connect with the merchants via Phone or non-voice channel, to understand and work on the caseefficiently and effectively

Flexible to take up extra initiative or additional work as per the organizational requirement

Educational Qualification & Experience

Education Graduate in any stream (10+2+3)

Skills Best written and communication skills &MS Office knowledge

Candidates with relevant (Merchant Helpdesk / Customer Experience) preferred

Experience 2to 4years

PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles)

Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance

Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System

Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program

Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy

Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment

Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy

Working at PhonePe is a rewarding experience! Great people, a work environment that thrives on creativity, the opportunity to take on roles beyond a defined job description are just some of the reasons you should work with us. Read more about PhonePe on our blog.
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Financial Technology

Bangalore

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Operation Analyst RMS