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Operation Analyst RMS

2 - 5 years

2 - 5 Lacs

Bengaluru / Bangalore Karnataka India

Posted:3 weeks ago| Platform: Foundit logo

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Skills Required

operational support Merchant support Customer Experience Helpdesk

Work Mode

On-site

Job Type

Full Time

Job Description

Key deliverables: Handle and resolve daily escalated merchant support cases. Ensure timely and professional communication across voice and non-voice channels. Identify and implement process improvements to enhance merchant experience. Coordinate with internal teams to drive resolution and case closure. Role responsibilities: Act as the first point of contact for merchant escalations. Maintain SLA adherence and escalate unresolved issues. Document recurring issues and propose system enhancements. Participate in cross-functional initiatives as needed.

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