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Assistant Manager, PRA - Process Monitoring Analyst

Assistant Manager, PRA - Process Monitoring Analyst

SBI Card

4 - 7 years

6 - 9 Lacs

Gurugram

Posted:4 days ago| Platform:

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Skills Required

RCA Change management Publishing MIS Process improvement Service industry Wellness Medical insurance Monitoring Auditing

Work Mode

Work from Office

Job Type

Full Time

Job Description

What s in it for YOU

SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees
Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees
Dynamic, Inclusive and Diverse team culture
Gender Neutral Policy
Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits
Commitment to the overall development of an employee through comprehensive learning & development framework

Role Purpose

This role is responsible for Review of Internal process as per defined guidelines to identify deficiency if any, highlight issues to the process owners. Monitoring and evaluation basis the pre-defined policies by Risk and publishing of agreed MIS for Stakeholders.

Role Accountability

Monitoring and evaluation basis pre-defined policies by Risk
Share feedback/ error with stakeholders as per the audit findings
Field visit to conduct monitoring (need based)
Liaison with the frontline team for sharing feedback on monitored transactions
Analysis and publishing of agreed MIS for frontline & Stakeholders
Ensure Sample size and timeliness of MIS/other Reports as per SLA
Identify process improvement opportunities & helping business to fix the same through detailed RCA & follow correction & corrective approach
Conducting Refresher and Feedback sessions for auditees
Performance improvements through coaching and feedback

Measures of Success

TAT Adherence
SLA Adherance: Quantity (Sample Size)
Accuracy %
Unscheduled Leaves

Technical Skills / Experience / Certifications

Excellent excel knowledge
Excellent communication skills

Competencies critical to the role

Person should have analytical skills
Inclusive behavior
Ability to work in medium to large teams
Change management
Coaching skills
Eye for detail or Auditing skill sets

Qualification

Graduate in any discipline, post graduate preferred

Preferred Industry

Service Industry

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