Assistant Manager, PRA - Process Monitoring Analyst

About the company

What’s In It For YOU

• SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees
• Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees
• Dynamic, Inclusive and Diverse team culture
• Gender Neutral Policy
• Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits
• Commitment to the overall development of an employee through comprehensive learning & development framework
  

Role Purpose

Role Accountability

• Monitoring and evaluation basis pre-defined policies by Risk
• Share feedback/ error with stakeholders as per the audit findings
• Field visit to conduct monitoring (need based)
• Liaison with the frontline team for sharing feedback on monitored transactions
• Analysis and publishing of agreed MIS for frontline & Stakeholders
• Ensure Sample size and timeliness of MIS/other Reports as per SLA
• Identify process improvement opportunities & helping business to fix the same through detailed RCA & follow correction & corrective approach
• Conducting Refresher and Feedback sessions for auditees
• Performance improvements through coaching and feedback
  

Measures of Success

• TAT Adherence
• SLA Adherance: Quantity (Sample Size)
• Accuracy %
• Unscheduled Leaves
  

Technical Skills / Experience / Certifications

• Excellent excel knowledge
• Excellent communication skills
  

Competencies critical to the role

• Person should have analytical skills
• Inclusive behavior
• Ability to work in medium to large teams
• Change management
• Coaching skills
• Eye for detail or Auditing skill sets
  

Qualification

Preferred Industry