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SBI Card
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Associate - KYC

Associate - KYC

SBI Card

0 - 2 years

2 - 4 Lacs

Gurugram

Posted:1 week ago| Platform:

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Skills Required

Process automation RCA Data management Process orientation Process documentation Analytical Regulatory compliance Wellness Credit cards Medical insurance

Work Mode

Work from Office

Job Type

Full Time

Job Description

What s in it for YOU

SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees
Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees
Dynamic, Inclusive and Diverse team culture
Gender Neutral Policy
Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits
Commitment to the overall development of an employee through comprehensive learning & development framework

Role Purpose

Responsible for:

Working on allocated KYC cases by Production delivery with accuracy
Timely Decisioning of KYC Renewals/Address Change and manage the Ageing Inventory
Diligent decisioning to ensure corrective actioning ensuring no customer Impact
Driving Process Initiatives and Improvement Ideas within process

Role Accountability

Review and decision the allocated cases for KYC processes (emails/physical documents/internal deduplication /CKYC downloads) as per the pre-defined policy/ guidelines & SOPs
Ensure adherence to the regulations/policy defined for KYC documents ( Officially valid documents -OVDs)
Resolve customer queries on KYC for incoming emails /Invalid or negative document cases
Review address changes into major /minor as per policy process defined
Ensure accurate updation of the decisioning files/system for the final decisions on the cases
Ensure that the benchmark productivity /accuracy & TAT target is met & also support team targets for the same
Ensure prioritization and closure of urgent customer/internal stakeholders emails
Review the process and proactively identify the gaps & highlight the same for changes - including communication templates/customer concerns/RCAs
Maintain/track process specific responsibilities assigned for any new changes in policies/systems/processes
Ensure near zero complaints from customers by ensuring accurate decisioning
Cater to exceptional requests, escalation, queries and activities as required by the business
Handle customer queries and provide appropriate resolution within TAT
Ensure regular COE audits, discuss findings & implement corrective measures
Perform process documentation and compliance adherence

Measures of Success

Accuracy %
Process TAT (Data management TAT etc.)
No. of process automation/improvement opportunity identified
Process Adherence as per MOU

Technical Skills / Experience / Certifications

Excellent working knowledge on Excel/PowerPoint
Understanding of KYC regulatory compliance framework

Competencies critical to the role

Process Orientation
Detail Orientation
Analytical Ability
Verbal and written communication

Qualification

Graduate in any discipline

Preferred Industry

FSI

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