Marketing Management Trainee Community and Ops

Overview:

You'll be the bridge between community strategy and scalable operations – building the infrastructure that makes BHIVE's community model work at scale.

Key Responsibilities:

Technology & App Integration:

• Work with Community Lead and Tech team to operationalize app features: member directory, event listings, registrations, attendance tracking, and feedback flows
• Support design and implementation of app features (member discovery, community groups display, event management, member benefits hub)
• Maintain integrations between community events, WhatsApp groups, and the BHIVE app

Data & Member Management:

• Maintain and regularly update data on members, segments (members, ex-members, investors, supporters, startup ecosystem, etc.), and their engagement levels
• Support design and roll-out of the Engagement Grid in a structured format (Sheets/CRM/app) – documenting who gets access to which events, groups, and benefits

Feedback & Reporting:

• Own execution of post-event feedback, NPS-style surveys, and basic reporting on event performance and engagement metrics
• Build and maintain simple dashboards for key success metrics – retention, referrals, event attendance, group health, and advocacy signals

Community Platforms & Benefits:

• Coordinate with the Community Concierge on WhatsApp group structures, naming conventions, access rules, and platform hygiene
• Maintain an up-to-date Member Benefits Hub (current offers like Printo 25% off and future partnerships) across app, website, and communication channels

Process & Documentation:

• Document community processes, workflows, and SOPs so they can scale across locations and teams
• Ensure event logistics, member segmentation, and benefits information stay updated and error-free