Department – Operations GBS
Location – Bangalore, India
Novo Nordisk Global Business Services ( GBS) India
Are you an expert in marketing automation? Do you have experience in executing multichannel campaigns on Salesforce Marketing Cloud? We are looking for a Marketing Automation Manager to join our team in the Operations GBS department at Novo Nordisk. If you are ready for a new challenge, read on and apply today for a life-changing career.
About The Department
The Operations GBS unit will drive executional excellence and efficiency by focusing on all operations-related activities, including execution of marketed brands, operations of medical affairs, omnichannel operations, commercial analytics, operational communications, customer fulfilment within commercial supply chain and sustainability.
The position
As a Marketing Automation Manager, you are required to own and manage the delivery of day-to-day campaign operation tasks thereby ensuring best in class omnichannel campaign execution and efficient operations for a great affiliate and customer experience across selected markets.You will have both the technical depth and breadth needed to play an SME role on SFMC along with strong project and stakeholder management experience that have resulted in successful implementations across multiple channels like email, WhatsApp and SMS. You will be responsible for handling end to end process of managing the requests in the queue and ensuring a timely delivery.
- Day to day execution of multichannel campaigns.
- Evolve multichannel campaign operations in close collaboration with the line manager.
- Drive adoption of newer channels like WhatsApp and SMS alongside email for execution of omnichannel journeys.
- Quality and process responsible.
- Contributor to deliver on Multichannel Execution Service KPI’s.
Qualifications
To be successful in this role, you should have the following qualifications:
- Bachelor’s/ Master’s Degree preferably in Computer Engineering/IT.
- 8+ years of experience with digital marketing is a requirement inclusive digital campaign management and analysis, marketing automation and building platform integrations and APIs.
- 5+ years of experience using Salesforce Marketing Cloud.
- Knowledge of HTML/CSS/Amp script/SQL for Salesforce Marketing Cloud.
- Excellent communication skills and a desire to improve processes.
- Proficiency in pharma (digital) marketing.
- Deep knowledge of -and experience with Salesforce CRM and Salesforce Marketing Cloud.
- Experience with OCE-Marketing and OCE-Sales (IQVIA solution) is a plus but not mandatory.
- Experience activating newer channels like WhatsApp and SMS within journeys in SFMC would be a plus
- Relevant certifications on Salesforce Marketing Cloud would be a plus.
- Strong analytical and problem-solving skills.
- Highly trustworthy and excellent at building cross-functional collaboration.
- Ability to work in a fast-paced, results-oriented climate; across functional areas and multiple locations.
- Proven analytical and problem-solving skills.
- Shift timings are 12 PM to 8.30 PM.
Working at Novo Nordisk
Every day we seek the solutions that defeat serious chronic diseases. To do this, we approach our work with an unconventional spirit, a rare determination and a constant curiosity. For over 100 years this unordinary mindset has seen us build a company unlike any other. One where a collective passion for our purpose, mutual respect and a willingness to go beyond what we know delivers extraordinary results.
Contact
To submit your application, please upload your CV online (click on Apply and follow the instructions).Apply Now!
Deadline
18th November 2025.
Disclaimer
It has been brought to our attention that there have recently been instances of fraudulent job offers, purporting to be from Novo Nordisk and/or its affiliate companies. The individuals or organizations sending these false employment offers may pose as a Novo Nordisk recruiter or representative and request personal information, purchasing of equipment or funds to further the recruitment process or offer paid training. Be advised that Novo Nordisk does not extend unsolicited employment offers. Furthermore, Novo Nordisk does not charge prospective employees with fees or make requests for funding as a part of the recruitment process.
Novo Nordisk is currently in the process of adjusting job titles globally. Please note that the job title listed in this advertisement may be subject to change. More detailed information will be provided during the recruitment process.
We commit to an inclusive recruitment process and equality of opportunity for all our job applicants.We’re not your typical healthcare company. In a modern world of quick fixes, we focus on solutions to defeat serious chronic diseases and promote long-term health. Our unordinary mindset is at the heart of everything we do. We seek out new ideas and put people first as we push the boundaries of science, make healthcare more accessible, and treat, prevent, and even cure diseases that affect millions of lives. Because it takes an unordinary approach to drive real, lasting change in health.
